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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Carpet Right (Carpet Wrong, in this case)


Wendy Watts
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I ordered a carpet around a month ago from Carpet Right. Today, the fitters turned up to lay it, only for me to realise that they had brought with them, the wrong carpet.

 

One of the fitters then phoned Carpet Right, and he was told that the wrong carpet had been put in packaging that my carpet ought to have gone in. ie. it had been mislabelled.

 

Now, I have been told that the correct carpet cannot be laid for another two weeks. So, I am now in the position of having a hallway, stairs, and landing just covered in underlay. This is obviously a huge inconvenience.

 

My question is this. Am I legally entitled to some form of compensation. Does anyone know what the law says, if anything, regarding cases similar to this.

 

Regards

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Why would you get compo for it? They could supply matting or something in the meantime. Although i would say 2 weeks wait is excessive. Perhaps they should refund you some of the money.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Hi Wendy

 

Welcome to CAG

 

How did you pay?

 

Write a Formal Letter of Complaint mark it as such. Explain what's happened (wrong carpet delivered), explain how they have let you down (couldn't be fitted, have to wait two weeks etc) and what you want them to do (compensate you, time, inconveinance etc).

 

Send it to:-

 

Mr Graham Harris

Chief Operating Officer

graham.harris@carpetright.co.uk

 

The Goods and Services Act (1982) applies:-

 

http://www.which.co.uk/consumer-rights/regulation/supply-of-goods-and-services-act-1982

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