Energy Account passed to Allied International - but don't understand why!

[extrobe]

Hi, I'm a little concerned.

 

I moved into a property mid March. I rent, and

when I moved in the letting agent transferred our energy supply from Npower to Spark Energy.

I didn't want this, so as soon as the transfer was complete, I arranged to move to British Gas.

 

I had a final bill from Npower (though it took some time) for the first 4 weeks, taking us onto Mid-April.

 

British Gas then took over from Spark at the end of May.

Till then, I'd not had a bill from Spark,

 

I logged into my account and made a payment of £100 anyway, which was a rough figure I reckon I'd have used.

 

Roll forward a month, and I've still not had anything from Spark

- no bill, no email, no contact at all - but given it took some time for Npower to send a final bill, I was not surprised by this.

 

today I realise I have a voicemail (from a couple of weeks ago - I was out of the country at the time,

but not sure why it's only today my phone decided to let me know).

It was from a company called Allied International regarding my Spark Energy account.

 

A quick google shows these to be a DCA, which comes as a shock, as as far as I was concerned, no bill had been given to me.

 

Log into my account, and lo & behold, there is a bill for £138 - less the £100 I'd already paid = a £38 outstanding balance.

And I gather this has been passed to the DCA.

 

The date on the bill is 1/6/14 - but there is no way on earth that bill was produced on the 1st.

 

I logged in several times after making the payment on the 21/5, and there was no bill there.

 

Further, BG only took over the account on the 27/5.

 

Really, really hacked off at how I've been treated.

 

Not spoken to Allied (called, but no answer, and now I know the nature of their outfit, have no plan to do so).

 

Trying to get hold of spark to see what they have to say for themselves.

 

Are they likely to have put this on my CRA profile?

[extrobe]

I spoke to Spark, who weren't all that helpful - couldn't even take the payment for the balance, or give me a contact for the complaints dept (as I want to understand why my account was handed over). But, they did confirm the bill was generated on the 18/6 - so why I have a voicemail from the DCA dated 19/6, is beyond me!

[silverfox1961]

Hi

You could always try the boss

 

[email protected]

[silverfox1961]

Scratch that. It seems he has been terminated.

 

The new director is Hamish Osborne but I don't have an email addy for him

 

I suggest snail mail to Mr Osborne

 

SPARK ENERGY SUPPLY LTD

REGENT HOUSE

316 BEULAH HILL UPPER NORWOOD

LONDON

SE19 3HF

[extrobe]

Thanks - will certainly be considering it!