What is wrong with Equifax?

[Nottingham2013]

I had a default on my file which should have dropped off 10 days ago,

 

CallCredit and Experian removed it within 24 hours but Equifax are still showing!?

 

I've raised a dispute and complained on the phone twice

but I just get the usually script read to me.

 

How long do they usually take to update!?

[rebel11]

Thread moved to correct forums.

[silverfox1961]

Hi

Some of these companies do a monthly clean up, others do it immediately and others within a couple of weeks.

 

It may be that Equifax do either a fornightly or monthly run. It all depends on the structure they operate under.

 

In the grand scheme of things and while it is important to you, I don't think a few days/weeks after the 6 years is going to make a lot of difference.

[BRIGADIER2JCS]

Equifax are slower than the rest updating only once or twice a month, you can of course take this up with the Data Controller at Equifax.

[rebel11]

It's bizarre how all these credit reference agencies carry different information on the same accounts.

[Nottingham2013]

A few more days/weeks may not seem much but I've waited so long I just want it to be over. Do you have the contact details for the data controller Brigadier, a google search is coming up with nothing!

[Nottingham2013]

Still there today, considering these recordings can make your life so difficult leaving them on for weeks longer than they should is a bit irresponsible.

[rebel11]

https://www.equifax.co.uk/Contact-us/Contact_Us_Personal_Solutions.html

[Nottingham2013]

I've already rang them twice they said it would be gone by today. It's 11 days late now it's ridiculous.

[rebel11]

Hi Nottingham

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened (promised the defaults would be gone), how they have let you down (defaults are still there) and what you want them to do (remove the defaults).

 

Send it to:-

 

Mr Shawn Holtzclaw

UK General Manager

Equifax UK

[email protected]

[Nottingham2013]

Thanks Rebel, is he likely to respond quickly or will it just get passed on and I'll get a reply in 2 weeks?

[rebel11]

You should get a swift response from his Executive Team.

 

Thanks Rebel, is he likely to respond quickly or will it just get passed on and I'll get a reply in 2 weeks?