Jump to content


  • Tweets

  • Posts

    • We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
    • im also wondering if back billing applies here too . from looking at like threads around this SSE to ovo compulsory switch, it must be evidenced by the claimant that bills were regularly issued for the period of the supply the debt they claim covers. there are no threads here that show they could ever produce them, so back billing rules (12mts) might also play a part.
    • Vodafone have reported that they are having issues with their Credit File APIs into the Credit Reference Agencies where aged accounts over 6 years are being readded to Credit Files. In some instances, people are having defaults rescinded and changed to late payment status making the account live again!    --- Have you been affected? Please keep an eye out on your credit file for any  new Vodafone Account appearing where there shouldnt be any reason. If you are a Vodafone Customer - Check that the information is correct. check for Late Payments and Defaults.    Don't forget to consider the financial impacts this could have on you.  ---   If you are struggling - Post below and we can guide you to get the result you need!    Its been reported that Experian and TransUnion seem to be where these appear.  They are able to remove the information relatively quickly and it will reflect on next Credit File Refresh.         
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Customer issued court proceedings against us (small family run garage)


Emz0305
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3635 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

It really should have Claimant v Defendant (and names in the header)

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

  • Replies 414
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Looks good to me Emz, always best in your own words......... remember to number the pages

 

Attach cover sheet to each, for the claimant copy type up a letter head with address, date and claim details followed by method of service:

 

Case No: xxxxxxxxxxxxxxx Claimant v Defendant

 

Service by 1st Class post

 

Dear..........

 

By way of service please find the enclosed witness statement of xx pages

 

 

For the court........ same again but with

 

Dear.........

 

Please file the enclosed witness statement of xx pages in the above case.

Link to post
Share on other sites

* On a related note, just been reading the 'Plebgate' Andrew Mitchel v News Of The World case > http://www.bailii.org/ew/cases/EWCA/Civ/2013/1537.html which was mentioned earlier in reference to cpr 3.9 and sanctions, etc. In his case failure to serve costs budgets in time looks like its cost Mr Mitchell half a million, what a pleb :)

 

No need for OP to worry here, its all small claims and therefore 'no costs'.

Link to post
Share on other sites

Andy what do you mean in the header? I've got claimant and defendant names on page one of witness statement and I've also now numbered the pages 1-4. Only problem is I've left work now and didn't manage to print a cover note and manweb are switching off the power 2moz ALL day to do cable maintenance so won't have access to my computer and printer. Could I just do an old fashioned hand written cover note??

Link to post
Share on other sites

So you have ....proceed:-)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Andy what do you mean in the header? I've got claimant and defendant names on page one of witness statement and I've also now numbered the pages 1-4. Only problem is I've left work now and didn't manage to print a cover note and manweb are switching off the power 2moz ALL day to do cable maintenance so won't have access to my computer and printer. Could I just do an old fashioned hand written cover note??

 

On the small claims track, Judges are normally pretty forgiving, and they no doubt have to deal with all sorts of scribbled badly prepared rubbish.

 

CPR 32 and more impoirtantly PD 32 deal with layouts of evidence, S17 deals with Witness Statements here > http://www.justice.gov.uk/courts/procedure-rules/civil/rules/part32/pd_part32#17.1

Link to post
Share on other sites

Just read the recommended layout Andy and don't think this one is exact, but I did follow using the example that someone posted from the justice website so should be ok?

 

 

I'm just typing a covering note now, hopefully electric wont go off in the process.

 

 

So I'm definitely good to go with this W/S you all think?

Link to post
Share on other sites

Just read the recommended layout Andy and don't think this one is exact, but I did follow using the example that someone posted from the justice website so should be ok?

 

 

I'm just typing a covering note now, hopefully electric wont go off in the process.

 

 

So I'm definitely good to go with this W/S you all think?

 

Yep..its all good.... As others have said I can't see any way the other sides application to re-instate Judgement will be successful, it appears to be wrong on many levels.

 

Dont worry about the exact layout. The CPR/PD in this case should be taken as a rough guide.

 

I'd guess the majority of LiP prepared ones dont come close, the stuff sent to me by my freeholders solicitor is always different to my paperwork, Ive never actually read the CPR/PD relating to layouts untill just now and I'm making some small changes to my WS in my case (Ive won the first part, the other sides counterclaim was withdrawn and now preparing for my main damages case aginst my freeholder).

Link to post
Share on other sites

Hi Emz

 

Looked all good to go, meant to say the reason for including the back story in your w/s was to emphasise the claimants poor conduct.

 

If the judge does not dispose of the case next week you'll possibly come away with the same (ish) directions as those that followed the set aside. Assuming that happens you should ask the judge to make it clear within any notice that further non compliance would be sanctioned by dismissal/ strike out & summary award of costs in the case.

 

Still without broadband so I'm relying on my mobile signal again at the mo and its not the greatest speed around here!

Link to post
Share on other sites

Its worth mentioning costs, now this is already on small track so no costs but you/your father could claim upto £90 for time off work and travel. See > http://www.justice.gov.uk/courts/procedure-rules/civil/rules/part27#27.14 - 27.14 (d) ands (e) and > http://www.justice.gov.uk/courts/procedure-rules/civil/rules/part27/pd_part27#7.1 - 7.3 (1).

 

These would just be the costs for attending the set aside hearing not for the main one.

 

If you want to be more professional and maybe scare the other side you could use this form > http://www.justice.gov.uk/courts/procedure-rules/civil/contents/form_section_images/pre-action_protocol/housing_disrepair_pdf_eps/prot_house_anx_f.pdf to list your costs.

 

Youd basically put Rate = £18.25 an hour (The rate a litigant in person can claim) and list the work done, 2 hours on letters, 2 hours on research, etc

 

In theory this wont apply coz its on small track but it does in certain circumstances (as Ive just found out to my benefit..got £175 :)) but it may be worth using, it needs to be in court and other side 24 hours before hearing.

Link to post
Share on other sites

Ok might consider that as well Andy.

 

If the judge doesn't strike out the case, and it reverts back to the set aside, then surely that means they've still granted claimant even more relief to serve POC. Hardly any point in having rules.

Link to post
Share on other sites

Well..The rules are there to be followed, BUT they can be overidden by a court 'relief of sanctions' BUT the new intereptation is that they shouldnt be except for exceptional circumstances, you could remind the judge of this and point them to the Mitchell v News Group case I mentioned above, a small error there looks like its cost him half a million !

 

Its worth remembering that continual applying to courts for set asides, etc isnt without cost, there is a fee to pay and if its not on small track or is pre-allocation then normal court costs rules apply and the losing side would have to pay the other sides costs of that hearing which at the very least would prob be about 2hours x solicitors costs of £200 an hour = £400 +

Link to post
Share on other sites

Emz

 

Following may assist as a template:

 

 

13th February 2014

 

Dear xxxx

 

Re: Case no xxxxxxx Mr xxxxxxxxxxx v xxxxxxxxxxxxx Ltd

 

By way of service please find below summary of costs in the matter of xxxxxxxx hearing at 20th February 2014.

 

 

1. 1 day loss of earnings at Litigant in Person rate of £90.00 [Practice direction 27, para 7.3 (1)

2. Travel 20.4 miles round trip from XXXX XXX @ £00.45 per mile - £9.18

3. Parking £5.00

 

Total at £104.18

 

 

I trust the above is in order.

 

Regards

Link to post
Share on other sites

Mike, defendant isn't required to attend this hearing is he? So wouldn't really be able to claim costs for attendance would they? My dad won't be able to make the hearing of the application anyway due to his business and having work booked in.

Link to post
Share on other sites

He really should attend... his evidence (w/s) may be disregarded if he isnt there to answer any questions the judge may have.

 

In what capacity is he being sued? As an individual or director or is the business (ltd co) named as defendant?

Link to post
Share on other sites

He doesnt have to attend no, it can be beneficial should certain questions arise, I would of thought that for the claimant getting judgement re-instated is very unlikely and cant really think of any reason why this should be done or any further questions the judge may have.

 

As for getting the whole claim thrown out, then yes, it would help if the defendant did attend as there may well be questions to answer but this is a secondary isue, the defendant has to balance the cost of a day off work and whether its worth it.

 

I had similar issue, claim against me was thrown out and other side asked for set aside, he was solicitor and his defence was simply..he was busy,..so I made my points in Witness Statement but didnt think it was worth day off work to attend in this instance.

Link to post
Share on other sites

We all have different experiences on the SCT.. What I would say is that if this case has a profound impact on your fathers income it may be prudent to take the gamble on disposing of the claim at the hearing.

 

You mean he's better going and hope that it's struck out? I think I'm starting to convince him that he needs to go. Slowly slowly catch a monkey lol

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...