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    • Thanks for this! I'm still not clear if I'm facing more than 6 points on my license though. Can you explain any further please? When I accept the 2nd speeding ticket, will they just charge me £100 and 3 points, or will they be more severe concenquences since that offense took place the following day of the 1st offense? Similarly, when I accept the 3rd offense, will they look at my record or just charge me with the £100 fine and 3 points?
    • Yes of course. That's why it says cc:: BIg Motoring World at the bottom. Don't imagine that this solves the issue. It doesn't. He not have to force the finance company and big motoring world to accept the rejection to give your money back. I suggest that you get the letter off tomorrow. And let us know what you hear but on Friday you should then send a threat to the finance company.   Have a look what I have said here about your options and read the whole thread as well.  
    • Been perusing the actual figures on the polls above wondering where the '16% claimed for deform comes from? I understand that there are 'weighted' end results based on secret calculations ...   Probably going to repeat this later, but remember that the ukip/brexit/reform/deform party has ALWAYS had poll speculation FAR better than their actual  performance at elections - by large margins. SO: The labor and Tory votes come largely from simply the people who say they will vote for them - sorted Lab 43% Tory 20%, with maybe another small 1-2% coming from the weightings of the 'not sures' Greens largely get what is declared from 'other' , although with another declared green bit from the 'pressed' question   So as the share of the voting displayed in 'other' granted to reform/deform is around 11%, where does the '16% too often being reported come from? Seems that reform has been granted as beneficiary of effectively ALL the don't knows and wont says, who when pressed didn't actually declare for someone else ... effectively adding 40%+ to their reported polling % - rather strange given their consistent under-performance compared to polling - or perhaps that is the cause of the higher rating eh?   Now I admit the possibility (probability?) of wingers being ashamed of declaring their support for the yuckey lemon end of the spectrum ... but surely  that should affect the 'Torys as well? Maybe the statisticians have simply weighted in that deform wingers are simply more likely to lie?   But - without 'weightings' and assumptions that faragits will get everything that isnt declared as a definite and unequivocal 'not that Piers Morgan' - reform is on around 11% it seems.   Add to that the history of polling a lot less than the hype - and the simple fact that faragit wingers seem to be spread across the country (presumably skulking in their moms spare room despite being 45+) and greens and lib dems seem to be community minded - I think two seats will be an epic result for farage. Hardly the opposition - far more raving wingnut party.   and importantly - Has farage got a home in clacton yet?
    • "as I have no tools available to merge documents, unless you can suggest any free ones that will perform offline merges without watermarking" (which you don't) ... but ok please upload the documents and we'll go from there
    • Please go back and read my message posted at 10:27 this morning @jk2054. I didn't say that I wasn't going to provide documents, only that I will upload them to an online repo that I am in control of, and that I would share links to these. You shall still be able to read and download them no different from if they were hosted here. And, the issue I have is not so much with hosting, but using an online pdf editor to create a multi-page pdf, again I have discussed this that same message.
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi there guys,

 

I wonder if you can point me in the right direction...

 

I purchased a pram from Asda direct back in march 2013, over time it has developed a number of faults. I rang asda direct and explained the problems, I was given the choice of a refund or a direct replacement...due to the nature of the faults I chose a refund.

 

We were told to package the pram up and we would receive an email with all the details and the arrangements for the manufacturer/courier to collect the pram. We never received the email. We rang again around 22nd January and we were told the adviser hadn't put it through properly, so again we would receive an email the next day. Guess what?? No email! So again we rang on Thursday 23rd January and we were told the previous adviser had again done it incorrectly. She managed to arrange the courier and said they would collect the pram on Friday 24th January between 8am - 8pm. So I arranged to be there all day....Guess what??? Nobody turned up...I'm sure you can see a pattern arising here!

 

So obviously very annoyed and without a pram for my daughter for a whole week now I rang that evening asking for an explanation and they told me the adviser had forgotten to forward the reference number to the manufacturer so the courier could not be arranged! WOW 3 different advisers were unable to their jobs properly! She said that the manufacturer/courier was closed during the weekend so she would arrange for it to be collected on Monday 27th. I asked if they could confirm on Monday via email for peace of mind.

 

Again I arranged to be there on Monday and waited in all day, I did not receive an email so I rang around midday to confirm that the courier was still coming...I'm sure you can guess what happened next...that's right, the adviser I had spoke to on Friday hadn't even put the request for the courier through! So another wasted day and even more time without a buggy! The adviser then said she would send the relevant email through to them to arrange the courier and it would take between 24-48 hours before I hear back from then. I told them this was unacceptable and this was going to be the last chance. I asked to log this as a complaint and she said she would.

 

On Tuesday 28th I managed to email the courier/manufacturer...they are a company called Obaby, they emailed back the same day and said due to asda directs strict policies they were unable to arrange collection until they receive the correct details, she said she would send asda direct an email again requesting they send over the info they need.

 

In the meantime I had rang Asda house and they explained they were unable to help with Asda direct problems...I also sent an email to the head office CEO of asda but they failed to even bother to reply.

 

I rang Obaby again on Wednesday 29th to ask if they had received anything back from Asda and surprise surprise they hadn't! I explained to them that I will give Asda until Friday 31st and if I hadn't heard anything then I would be sending the pram to the manufacturer myself using a signed courier service and once they are in receipt of it I will give Asda direct 7 days to make the refund before I will be starting proceedings in the small claims court for refund + costs + compensation. I also rang asda direct making them aware of the same thing. I spoke to their legal team to collect the address for making such claim.

 

I have made so many calls and wasted so much time on this...meanwhile our 8 month old has had no buggy at all and we have had to pay additional transport costs. I have just ordered a new pram today as we cannot do without any longer...needless to say we did not buy this from Asda!

 

What I wanted to ask is am I well within my rights to do this? What sort of things can I claim for under the small claims court? Is there a template letter I can use to send Asda threat of legal action?

 

I would appreciate any input anyone can give on this matter. Thanks for taking the time to read this!!

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Yes, recovery of your lost income due to waiting in for delivery people/gas fitters is allowed but to play it safe only claim for 3 out of 4 missed appointments as you would have made a loss if they had turned up for one of them. I hope that makes sense. basically they can miss 1 appointment without having to pay up.

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Thanks for the reply...however I was not at work on Monday and my partner stayed in on Friday so there was no loss of earnings, it's more the fact that of the time we wasted staying in and the fact that there was never actually any delivery booked in the first place.

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