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    • “Not realising it was a no parking zone” doesn’t help you if the timing is correct, as (at least, on Google Maps / View) there is clear signage ('7am to midnight', parked at 15:22) What might be worth pursuing is the "ticket handed to driver" aspect : do you have any view on why they would be  stating that?
    • it's 85k of turnover (well, now £90k). However, you're digging yourself into another hole here. That ship has probably long since sailed. Is it worth pursuing this? You're not going to get anything back from it either way.
    • Hi,   A few pointers from yesterday to take note of evris cpr 27.9 failed again so we should really make issue of this also their WX fail to comply with CPR so again we should take issue with their statement of truth  you cant get tort if you get damages under subsection 7 of CRA because its double recovery  - not sure what we think of this? however its the first time i saw the judges make reference to your non automatic rights from s49 which s54 and 57 assist with. We should start stating this specifically for claims as I think its much better than just 49 and 57 as we need to make it clear where our non automatic rights come from as 54 automatic frankly dont help  I have sent the claim form and defences to the admin email because I can’t upload them for some reason as it wont let me but thought this may help as its the first time we’ve taken tort to trial. although i think the DDJ was honestly struggling to understand some parts of the law because he was asking me about them and how he should interpret them, especially for the automatic. Will apply for transcript if you want it?
    • I decided on confrontation - which I hate.  Omg the arrogance of the driver.  They refused to say who had given them the alleged permission to park on the private land - unless I proved ownership.  I couldn't believe they could be so objectionable.   They advised they couldn't take public transport to work as they lived too far away.  They couldn't rent a local garage as none were available. I simply said that's their issue not mine. It was infuriating that this person had such misplaced entitlement.  However I decided to humour them and show them the title deeds.   They couldn't respond.  Although at this point they alleged some guy in a city up north - whose name they couldn't remember - gave permission!!    They then asked if they could buy the garages and land!! Yet can't afford to park on a meter !! They seemed to back down and agree to now park elsewhere.  I hope so. 
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I'm sorry your unhappy with the charges!


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Well of course you are, because I'm claiming them back!

 

I've just received my letter from Barclays after sending the second letter from the library section (the one that gives them 2 weeks to respond before the LBA is sent) and I wonder if you knowledgable people could help. The letter states that they are ;looking into my complaint' and the timescale they give is and I quote:

 

"May I take this opportunity to explain that whilst we will endeavour to respond to you within the timescale outlined in your letter, we cannot gaurantee that we will do so. Sometimes it does take longer to fully investigate a complaint. However we aim to find a solution within four weeks. If we are not able to do so, we will always write to you explaining what is happening. A full report on our progress will be sent to you within eight weeks."

 

So my question is, should I still send the LBA as I said I would in the second letter after the weeks have expired?

 

Thanks for any response.

 

John.

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Hi......Don't let these arrogant bullies run the show!.... stick to your own agenda and the tried and tested procedure initiated from this site... Give them an inch and they will take more money from your account and try to intimidate and sway you as much as possible.

 

Jendoc

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Just a quick question, I'm helping my brother do the same thing with his bank (HSBC) and we've got him as far as ready to send the schedule of charges, we used the spreadsheet from this site (as I did with mine), now I can't remember what I put in my letter (and I'm at work so get it off my copies) but does he include the full amount of his claim (as shown in the spreadsheet) or the full amount of his claim plus the 8% interest (as shown in the spreadsheet)?

 

I know I got mine right as I followed the instrucions to the letter but my memory is worse than that of a goldfish'.

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Just a quick question, I'm helping my brother do the same thing with his bank (HSBC) and we've got him as far as ready to send the schedule of charges, we used the spreadsheet from this site (as I did with mine), now I can't remember what I put in my letter (and I'm at work so get it off my copies) but does he include the full amount of his claim (as shown in the spreadsheet) or the full amount of his claim plus the 8% interest (as shown in the spreadsheet)?

 

I know I got mine right as I followed the instrucions to the letter but my memory is worse than that of a goldfish'.

 

You send off the Prelim letter and print out a copy of the schedule before 8%. In fact, print two, you'll need the second in two weeks when you should send the LBA .

To follow my case progress, click here to see where I'm at right now.

 

Welshman

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Thank you for the prompt response Welshman.

 

You must have poked some memory cells, now I remember, I'm in fact ready to send my LBA off in two days but at least now I can pass the info on to my brother about which parts to include in his claim.

 

Thanks again.

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Hi people,

 

Tommorow is time up day, they've had the 2 weeks and I'm now ready to post my LBA so it lands on their desks exactly as promised. I would appreciate it if anyone could have a quick look over my LBA before I post it (details removed) as I'm claiming for two accounts in one letter.

 

The letter is here http://www.lwc.org.uk/letter.html

 

Thank you for any response, you've all been very supportive!

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Think you should stick with the LBA in the templates. There is a proper step-by-step system outlined in the faq's which has been used successfully by thousands of us. Each step/template letter is there for a good reason - i.e. they work. If you stick to this tried & tested method you should eventually end up getting your charges back. Good luck.

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Hi jonnytub.

 

The link you provided is not very clear (well not on my pc anyway) but it's just legible enough to see that it is more or less the template provided in this site. If that's the case then you'll be fine. Again, just remember to attach the schedule of charges (without the 8% interest).

 

Steve and Michael were only trying to help by the way. They aren't going to guide you down the wrong path because they are on your side as are all of us here.

 

Go get 'em

To follow my case progress, click here to see where I'm at right now.

 

Welshman

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Thanks Welshman, believe me I wasn't having a pop, my spoken word doesn't translate well into text, at least thats my excuse :-) Apologies if that's how I came across, it wasn't intentional.

 

Question, the 8% interest thing, isn't that the overdraft interest I mention in the letter?

 

P.S. The picture should expand to fit 100% it's original size if you click the expand button on the bottom right.

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There are 2 instances of interest you can claim:

 

1.When you go overdrawn the bank will charge you interest, perfectly lawfully.

 

However, if part of your overdraft is made up of penalty fees, they are also charging you interest on these too and it is this interest which you are entitled to claim back, but it's tricky to separate out from the total interest figure.

 

Vampiress has a spreadsheet, (the advanced one), in the bank templates library, which attempts to calculate this

 

It's quite complex and unless your claim is large may not amount to that much, so for simplicity's sake, some people don't bother

 

This is the interest referred to in the preliminary and LBA letters.

 

2. Section 69 8% interest on your claim, but only when you submit a claim at court. Don't add this interest before moneyclaim

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No. The 8% interest doesn't get introduced until Court filing stage.

 

You should edit the text to "I calculate that you have taken £XXXXX. I am enclosing a copy of the schedule of the charges which I am claiming etc etc ...." unless of course that you ARE claiming the overdraft interest from your statements. I didn't.

 

Hope this helps you (Typing doesn't always come across in the correct way - you don't get to see the facial expressions and body language)

To follow my case progress, click here to see where I'm at right now.

 

Welshman

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