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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Constructive Dismissal letter

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I would appreciate any advice on behalf of my 19 year old son, briefly:



He is an apprentice, has been trained in any skills, used as a labourer.

Has had his days cut down from 5 to 4

Was told he had a disciplinary meeting 2 months ago it was cancelled at 15 mins notice, told him it would be rearranged but it was n't , he has had this hanging over him since then.



Was using company van told to hand keys and sat nav back, and had to travel about 8 miles to a job ( he is an apprentice joiner)

He says its making him ill and cannot face going back,

Has anyone got a suitable letter template for this? Thanks

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for resigning because he is ill? or something else?


if he is an apprentice he should have an agreement between him, the employer and the college - do you have a copy?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Yes he has a contract of employment, basically he dreads waking up each day having to go there, shame as he was student of the year at college and really wanted to learn a trade but feels he can't face it any more, he has not had any training whatsoever

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Hold up. Why exactly is he feeling like this? What was the disciplinary about? Chances are they forgot about the disciplinary and just let it slide by. It happens in tens of thousands of jobs. Especially if its not really worth chasing up.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


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Loads of things , for a start he feels he has nt had any training at all, then the boss sent a text about the disciplinary and accidently sent it every employee, so they all knew his business, he asked what it was all about, list of silly things including 'lack of enthusiasm ' not following instructions, this followed the boss asking him to transport some wood 30 meters long on a little van, he thought that was unsafe and that he would get pulled by the police so he asked a driver with a transit to do it, think they are just looking for an excuse to get rid, it escalated when he made formal request for National Minimum Wage, although they paid up, but he had to follow it up and ask for it to be backdated,

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If he is getting NMW at £5/6+ then I don't think he is on a formal apprenticeship - is he or isn't he getting day release for college?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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He is an apprentice, I rang Inland Revenue, as he is 19 and has completed the first year of his apprenticeship he is entitled to NMW. He has been going to college ( skills solutions ) and has passed everything but needs to have one the job training.

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I think you need to discuss it with the college. I also think constructive dismissal cases are very seldom won. The focus should be fixing things, not suing.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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