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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Barclays not helpful with refund for online infurn.com furniture purchase


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Hello Rebel11,

 

 

Many thanks for taking an interest. I am very grateful to you for pointing me in the right direction.

I don't often go online as Im so bad at techy things but my anger and frustration and all the stress have made me go online and see if others can help. And indeed its out there if one tries.

 

 

I have so far sent the PR woman, Valerie, at INFURN, maybe 15 emails now and have now got quite angry with her as she would not reply to my emails for a refund.

 

 

I will now follow your advice and check out your website.

 

 

Incidentally I paid by a Debit Visa. Does that exclude any chance of a refund if its a debit and not a credit card.

Please forgive my ignorance.

 

Once again many thanks for your advice.

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Hi onlytara

 

For a Section 75 claim it needs to be a credit card payment, it sounds like the time limit has passed to carry out a Chargeback. I suggest contacting your card provider anyway, explain that they have kept you hanging on with a promises of goods/refund . If you've got e-mails from the company, send them to your card provider with your request for a chargeback. Lets what they say.

 

Hello Rebel11,

 

 

Many thanks for taking an interest. I am very grateful to you for pointing me in the right direction.

I don't often go online as Im so bad at techy things but my anger and frustration and all the stress have made me go online and see if others can help. And indeed its out there if one tries.

 

 

I have so far sent the PR woman, Valerie, at INFURN, maybe 15 emails now and have now got quite angry with her as she would not reply to my emails for a refund.

 

 

I will now follow your advice and check out your website.

 

 

Incidentally I paid by a Debit Visa. Does that exclude any chance of a refund if its a debit and not a credit card.

Please forgive my ignorance.

 

Once again many thanks for your advice.

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Hello again Rebel11,

 

 

I think that they try to keep you hanging in there with false information in your acct with further delivery dates and it never comes and then another delivery date and so on until this Chargeback you mention expires.

However I will contact my card provider as you say and explain the situation. Thank you so much Rebel11.

I will keep you posted when I hear back from them.

 

 

Oh yes! Re. Emails - I have got all the emails from them and myself and will give them to my card provider if they want to see them.

 

Kind regards

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hi onlytara

 

For a Section 75 claim it needs to be a credit card payment, it sounds like the time limit has passed to carry out a Chargeback. I suggest contacting your card provider anyway, explain that they have kept you hanging on with a promises of goods/refund . If you've got e-mails from the company, send them to your card provider with your request for a chargeback. Lets what they say.

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Infurn Ltd. and Infurn Holdings have recently made an application to Companies House to STRIKE OFF! Anybody who is owed money by Infurn must immediately OBJECT to the action by filling in the relevant form available from Company House website. Do it NOW or you could lose all your money. If you are overdue your refund you MUST immediately file a small claim (google for the link) via make-money-claim-online . It will only cost you a few pounds and you could stop the directors being able to WIND-UP their fraudulent company before they have paid you what they OWE you. Do it now or say goodbye to your money. Do the research and act.

Recently Filed Documents at Companies House for Infurn Holdings:

22 available

11 Mar 2014First notification of strike-off action in London Gazette (Section 1000) GAZ1

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Infurn Ltd. and Infurn Holdings have recently made an application to Companies House to STRIKE OFF! Anybody who is owed money by Infurn must immediately OBJECT to the action by filling in the relevant form available from Company House website. Do it NOW or you could lose all your money. If you are overdue your refund you MUST immediately file a small claim (google for the link) via make-money-claim-online . It will only cost you a few pounds and you could stop the directors being able to WIND-UP their fraudulent company before they have paid you what they OWE you. Do it now or say goodbye to your money. Do the research and act.

Recently Filed Documents at Companies House for Infurn Holdings:

22 available

11 Mar 2014First notification of strike-off action in London Gazette (Section 1000) GAZ1

 

I'm not sure that this is strictly true.

 

It seems to me that there must have been a strike off threat from Companies House and that the threat has now been lifted

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Seems that a company with a very similar name is also getting complaints in France - reported in the Le Monde blogs

 

Infurn : le parquet ne connaît pas et classe

 

En mai 2013, Catherine commande sur Infurn une copie d’une table d’Eero Saarinen, au prix de 770 euros. L’argent est immédiatement débité, mais la table n’est jamais livrée, ni remboursée. En octobre 2013, la cliente envoie une plainte pour escroquerie … Continuer la lecture →

 

 

Publié dans Achats à distance, justice | Marqué avec infurn, parquet | 12 commentaires

20 septembre 2013

Infurn, encore… et la contrefaçon

 

Nous avons déjà évoqué les problèmes que pose le site Infurn.com, dans un article de Sosconso intitulé Evitez d’enfer d’Infurn : non-livraison et non remboursement de ceux qui renoncent à leur achat. Mais il semble qu’en outre, ce site qui … Continuer la lecture →

 

 

Publié dans Achats à distance | Marqué avec contrefaçon, eames, infurn, vitra | 13 commentaires

 

22 juillet 2013

Evitez l’enfer d’Infurn

 

Avec son mobilier contemporain et ses répliques de meubles célèbres à prix modérés, le site de vente à distance Infurn séduit de nombreux consommateurs. Cela a été le cas d’Olivier D., qui a acheté une imitation d’une table Le Corbusier … Continuer la lecture →

http://sosconso.blog.lemonde.fr/tag/infurn/

 

If you can't understand it - then don't worry, it seems broadly to be saying the same kind of thing which is being generally said across the Internet in English and in other languges -

 

http://www.trustpilot.co.uk/review/www.infurn.com

http://forum.lesarnaques.com/litige-livraison-remboursement-sav/infurn-demande-remboursement-t160824.html

http://www.blacklistic.fr/reclamation-commercant/infurn-designfurn-limited-243.html

 

We aren't saying that any of the reports are true but it is remarkable that they reports are so consistent and so international

http://forums.marieclairemaison.com/showthread.php?239564-ATTENTION_SITE_INTERNET_INFURN

 

http://www.europe-consommateurs.eu/fr/nous-connaitre/nous-contacter/reclamations/

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