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njaynemarie

vodafone ripping me off again

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Hiya all i have been having problems with vodafone !they say i have got to pay. my bill by direct debit and if i dont they are going to charge me £3.00 ? I have been with then about twenty years and i have always paid by card on the exact day the bill id due .my bills have always been wrong ( overcharged) so i rsng them up every month with out fail and they agreed to let me pay by card ! They should give me twenty eight days notice saying they wsnt payment by direct debit ? They did not .i foned up last month and spoke to an adviser who said he woild not charge me the fee for not paying by dd ? Guess wat he put it on this months bill what can i do surely they have acted illegaly?

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Thread moved to the telecoms forum.

 

There is a Vodafone Rep on CAG....you can use this method to contact him....

 

 

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at customer.care@help.vodafo ne.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

When you have done that you will receive an automated reply with a reference number. Please post that reference number here on your thread.

 

Please note that there should be no spaces in the above e-mail address when you use it.

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Hi njaynemarie,

 

Thanks for making me aware of your concerns.

 

To enable me to look into things further could you email me, as suggested by ims21, with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once your automated reply has arrived, could you update the thread with your email reference number and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

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I would be happy to let you sort my problem out lee thank you

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Hi njaynemarie,

 

Thanks for coming back to me.

 

Once you've emailed me could you pop back to the thread with your email reference number and I'll get back to you as quickly as I can?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

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