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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Natwest


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Hi all.

We have a loan from natwest for about 15k.

 

Due to unforeseen circumstances i am now behind with payments,

offered 120 PM but they demanded more due to arrears.

 

Opened a parachute account, closed my natwest accounts, kept up with 120 pm, which is fair from our point of view.

 

Now the telephone calls have started.

 

Its a joint loan, but they keep asking for my wife, wont give me thier full name and refuse to deal in writing!

 

Not bad after 30 years of banking with them.

 

worse thing is, it was them that advised us to take out another , consolidation loan..

...like a fool i accepted. phone now unplugged !

 

Please advise best course of action

 

cheers all

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Ref the SAR, do I just send it to the local branch or is there another address it needs to go to?

Does anyone know the location of their collections dept? If that plonked calls again, trying to intimidate my better half, I might just pop round for a bit of intimidation myself!

Cheers

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Recieved demand today from Triton, they dont hang about do they!...anyone any dealings with these people? I notice this is not alimited company which rings alarm bells, address is in birmingham. and yet again addressed to my wife not me, joint loan.....it seems they are targeting her and not me.....

what do you recommend as the next course of action?

 

Really gets my goat when i explained all to Natwest, informed them i would be paying a monthly sum and they just go and pass it on without giving us a chance to get back on our feet. dirtbags

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Nat West play dirty I have had many problems with them. I gope you get the SAR's through they didn't help us. When they refused to help I took matters to the CEO of Nat West and was really surprised at the help we got. les.matheson@rbs.com that is the CEO and this is another address we used Customer.Relations@natwest.com; External Enquiries hope these help.

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Recieved demand today from Triton, they dont hang about do they!...anyone any dealings with these people? I notice this is not alimited company which rings alarm bells, address is in birmingham. and yet again addressed to my wife not me, joint loan.....it seems they are targeting her and not me.....

what do you recommend as the next course of action?

 

Really gets my goat when i explained all to Natwest, informed them i would be paying a monthly sum and they just go and pass it on without giving us a chance to get back on our feet. dirtbags

Triton are Natwest's in house D.C.A.
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Recieved demand today from Triton, they dont hang about do they!...anyone any dealings with these people? I notice this is not alimited company which rings alarm bells, address is in birmingham. and yet again addressed to my wife not me, joint loan.....it seems they are targeting her and not me.....

what do you recommend as the next course of action?

 

Really gets my goat when i explained all to Natwest, informed them i would be paying a monthly sum and they just go and pass it on without giving us a chance to get back on our feet. dirtbags[/quote

 

Have you sent your S.A.R. request.

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  • 2 weeks later...

Recieved two letters today. One stating that the debt had been passed to Moorcroft. And one from triton demanding i get in touch via phone? Question is, who do i deal with, Moorcroft or Triton or are they one and the same?

I have sent them a payment offer and asked for the details, ie reference so i can set up a SO to pay, but they havent sent me the details to pay! seems to me they are only interested in talking on the phone.

cheers all

Edited by peteisfishing
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  • 2 weeks later...

Another letter from Triton, nothing from moorcroft. Yet it has been passed to moorcroft? The letter from Triton stating they have heard nothing from me, yet I have written to them asking for a ref number so I can set up SO.

What do you think, write again asking for the ref and informing them of previous letter or write to Natwest and get them to clarify who I'm supposed to be dealing with ?

Cheers

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^This does not amount to harassment, but may be a breach of the OFT Guidance on Debt Collection 'using more than one agency to pursue the debt.

 

I think you would certainly be better trying to deal with the original creditor NatWest/Triton rather than Moocroft.

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