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  1. Just tried to do a rebooking - what a nightmare...... I expected to pay only for the cost difference between the flights however.... You will also by charged the 'premium' for the seats and Priority/Cabin This means that you will not get the 'discounted' price available if you were to actually book them online They did point me to the 'Optional Fees' which only gives the cost estimates - nowhere can you find an actual 'this is what you paid and here is the new cost' - only a 'here is what you now need to pay' Chat stuck to the Ryanair script - no refund, no voucher, you MUST change or lose it all Seems that ancillary costs are inflated for 'forced' flight changes G
  2. Hi All, Following on from https://www.consumeractiongroup.co.uk/topic/423601-fast-track-refund-ryanair-full-refund/ Refund for the fast track was only obtained via chargeback Booked new flights for travel in July 2021 to Malta which are now not possible due to the recent restrictions being put in place (child 12yr and AZ batch number hit) Went to see what options were available but could not access the booking Ryanair had blocked me until I repaid the chargeback :-( 30 mins later via Phone call to Chargeback Department they finally admitted that fast track was closed on the date and removed the 'block' Today I find that the only option I have is to rebook - but when do I know it will be possible to travel again???? I know the CMA is trying to make a case against BA and RYANAIR concerning this aspect (amongst others) but what do I do in the meantime?? I have only a further 3 days before I am 'locked in' Suggestions please..... G
  3. Ryanair did not appeal - so ended as expected :-)
  4. Have now passed this to the CC as Ryanair were totally ignoring me Funds are back in my CC account - temporarily until 90 days or they appeal G
  5. Okay so no reply from Ryanair other than the usual about flight cancellations/vouchers Do they ever read a refund request properly Anyways sent of a 'Dispute' form to Capital One Will update if/when I get any feedback G
  6. Well guess what....... Got a reply from Ryanair which basically said - if flight cancelled, or you got vouchers, blah, blah, blah, case closed Not one word about FastTrack Have sent it back stating flights were okay, no cancellation - please refund the FastTrack payment ONLY Will give them another week Can I use Sec75 - credit card - to make a claim if needed? G
  7. Hi Kyosanto, Thanks - my thoughts exactly Family members were too excited to be getting some R&R they did not take video or photo Been trying to contact Ryanair via 'Chat', Facebook - no answer so far Will send them an e-mail and see if that gets a reply otherwise I will get the Credit Card company involved in a reclaim G
  8. Hi CAG, Managed to get some of my family members over to Malta for R&R. Booked with Ryanair, and as per recommendations added 'Fast Track' Turns out this was not available at Luton airport, for unknown reasons, on the way out According to Ryanair website - they are not responsible and will not offer a refund My thoughts are : 1. They are the supplier and sold this option (actively promoted as a COVID reason) 2. As the 'supplier' they are liable if this not provided and therefore the 'contract' was not full filed and a refund should be given Am I correct? Gerson
  9. I use them only for e-mail and my last bill was 1.60 dated 21st April. As yet they have not informed me of any increase in costs G
  10. Hi Gdb, I posted a document on German debt process here (post #53)http://www.consumeractiongroup.co.uk/forum/showthread.php?333134-Uk-citizen-with-debt-in-Germany-please-help.&p=3674780#post3674780 Hopefully it will help you understand the process in DE Viel Glück
  11. This just in: "The Court concludes that the 'arrival time', which is used to determine the length of the delay to which passengers on a flight have been subject, corresponds to the time at which at least one of the doors of the aircraft is opened, the assumption being that, at that moment, the passengers are permitted to leave the aircraft," it said. http://uk.reuters.com/article/2014/09/04/uk-eu-airlines-ruling-idUKKBN0GZ0VE20140904
  12. Hi Jontty, Your UI should payout approx. 70-80% based on your last six months salary. If you hold a valid short stay permit you may remain in Switzerland for up to six more months. This will give you time to find another job. However, you will need to obtain authorisation from the cantonal immigration or labour market authorities. Also if you live in Switzerland, i.e. hold a valid Swiss residence or settlement permit and meet the requirements, you will be entitled to receive unemployment benefits. Your nationality does not affect your entitlement to unemployment benefits. So if you get and can survive on UI payments then I would suggest that you give notice as per your contract and claim your UI entitlements Your rental deposit should be returned (did you pay this into a rental deposit account?) - unless you have trashed the place. Have a look here for more information on unemployment: http://geneva.angloinfo.com/information/working/unemployment/ Or here for rental/deposit information: http://www.expatfocus.com/expatriate-switzerland-renting-property Good luck G
  13. Based on what Soul Reaver has stated it would appear that this debt originated in Switzerland. The questions are: Was the OP resident in Switzerland at the time and was the debt/loan taken out whilst in Switzerland using a Swiss brocker/bank/agency - if so then the loan would be subject to Swiss law Has the OP received any Swiss court judgements (Zahlungsbefehl - summons to pay)?? Or am I missing something here?
  14. Hi, AFAIK - As a general rule, the limitation period for civil law claims is ten years; if such claims concern periodic payments or certain types of services, they will be time-barred after five years. This general rule applies to all claims for which Swiss civil law does not provide otherwise. G
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