Quik Quid Help please!

[Megan99]

OK I have decided to negotiate payments with this company as we simply cannot afford the 3 loans we have (Wonga QQ and P2P).

 

In June I negotiated a repayment plan of 4 x £91.12; however, as I said we cant afford this. Since I missed payment I emailed them explaining situation asking not to phone and to write only, offering a £20 per month repayment for the next 6 months. Nothing was received except emails notifying me of overdue payments.

 

In the meantime I posted an I&E sheet with offer of repayment.

 

5th August email received saying "sorry to hear experiencing financial difficulties" and that I am "able to make payments of any amount at any time, however that does not set a payment plan arrangement. Collection activity will continue per your contractual agreement."

 

The same day i received an email asking me to contact via live chat as "procedures will continue until an acceptable payment arrangement is made"

8th August - letter of overdue payment

19 August - letter of overdue payment

22 August - letter of overdue payment

27 August - letter of overdue payment

 

30th August - "Please be advised we have not received your debt management details nor your income and expenditure form. Please forward this so we may better assist you"

 

Then today received:

 

"This email is to remind you of your severely overdue loan with QuickQuid.

 

Payment on this loan needs to be made immediately.

 

If we do not receive a response, we will take that as a refusal to pay and will take appropriate collections measures which include, but are not limited to, the use of a third party collections agency.

 

We value you as a customer and would like to help you resolve this matter.

 

Currently, your balance is £194.24 and FULL PAYMENT MUST BE MADE IMMEDIATELY as your account is over 60 days past due.

 

Please understand that this message is very urgent and requires immediate attention. Please contact us immediately to resolve this matter.

 

We have already sent you in the post a statutory default notice and Office of Fair Trade leaflet as required by the Consumer Credit Act 1974."

 

Any suggestions how to proceed?

[renegadeimp]

Blatant breach of oft guidance imo

[Megan99]

I replied to them on the 14th August attaching an I&E sheet AGAIN plus a formal letter (from here) making a formal complaint against the company asking them to freeze interest and charges on my account - so its taken them 2 weeks to send that!

[PDLVictim]

Hi Megan99,

 

Continue to send quick quid repayment plan offers, they will accept at some stage and they do repayment plans over more than 4 months.

[renegadeimp]

They have no choice. They cant demand a plan according to their own policies

[Megan99]

OK Will have another go at emailing them! Thank you for your help!

[Megan99]

OK so this is the email I received from them Thursday..

 

"Thank you for contacting Quick Quid. The document you sent to us, the letter explaining your situation, is not the documentation suitable to assist you with setting up a payment arrangement.

 

If your desire is to go through a debt management company, we will require the name of the company, contact person/phone number and reference number be provided to us.

 

If your wish is for us to setup a payment arrangement based on your current financial situation, we will require a personal financial statement be provided to us.

 

I have placed your account into the hardship status. You have 7 days to get this information back to us once it has been presented to you."

 

Saturday I received a letter saying FINAL NOTICE - IMPENDING ACCOUNT SALE

"Despite repeated requests for payment, you still owe £103.12.

As a result, documents are being prepared for the sale of your accoutn to a specialised 3rd part collections agency. This transfer may take place on 23rd Spetmeber unless you contact the QuickQuid collections team before 20 September 2013 and set up a sufficient repayment plan. Blah Blah Blah"

 

Surely would they not be requesting the WHOLE balance of the loan (£291.60) rather than just the repayment? And what is a personal financial statment? Surely the same as an I&E form??? Whats the best way to reply?

[sillygirl1]

Go to the OFT IMMEDIATELY, this company are already under investigation and whilst you will get a generic reply from the OFT, your complaint will be counted.

[spud4life]

Also remember that any other charges Quick Quid apply to your loan amount are unlawful. By law its the original loan amount, original interest and default fee. Any other charges are unlawful and can never be justified. Do some digging into how much you're paying exactly.

[renegadeimp]

By law its the original loan amount, original interesticon and default fee

 

Theres no law that says that.

[PDLVictim]

Hi Megan99,

 

I would advise to send them a basic I&E sheet. I am aware that you might have done this already, but who knows where this has been landed at QuickQuid, those companies are not very organized.

 

Name the I&E sheet "Personal financial statement", do not put any creditor names in there (only e.g. CreditCard 1, CreditCard 2, Loan 1, PDL 1, PDL 2, etc.), and leave just enough monthly disposable income to cover for your desired monthly payment to QuickQuid.

[Megan99]

Thanks for the advice. Just to update this weeks events!

 

Monday: Advised the income "expedition" form (!) in the "wrong format". I needed to resend in pdf or jpeg.

The same day I receive a text message from QQ saying "LIMITED OFFER! RING 0800 016 3114 TODAY FOR A REDUCED FINAL PAYOFF AMOUNT ON YOUR PAST DUE QUIKQUID

BALANCE!" so I emailed saying I will send I&E again and asking what exactly this offer entails.

Tuesday: Another email reminding me of my severely overdue loan. Tried talking on "live chat" to obtain details of offer, but no, I have to speak to someone in collections. Another email the same day offering a payment plan of £64.74 over 3 months. I reply referring again to the text received and asking what the final payoff would be and that I cannot afford the payment plan they propose.

Wednesday: Reply to my email saying to ring Collections team to set up payment arrangements.

Friday: Another email reminding me of my severely overdue loan.

 

 

Any idea what my next response should be?

[sillygirl1]

Do not let them play with you.

 

Report this to the OFT immediately - the whole payday loan area is under investigation - you will receive a standard 'we cannot deal with individual complaints' but your complaint will go against this shabby shower.

[Megan99]

How shall I reply to them - Im conscious this is another week they will no doubt be slapping interest on my account for!

[sillygirl1]

Don't reply to them....they are using the 'drip drip' method on you, a form of torture, don't let them have the pleasure of winding you up.

 

They CANNOT slap interest on interest on your account, their terms and conditions may state it but this is not legally doable, any judge would throw the case out if properly defended.

[Megan99]

thanks for the advice - off to find details for the OFT and notify them

[Megan99]

Just an update:

Tuesday: another email advising loan is severely overdue.

 

Wednesday I email to say I simply cannot afford repayments they offer of £65 over 3 months. Asked for name of complaints manager as they have not read my I&E form as they would have seen that £65 was unaffordable.They have not responded to my request to freeze interest and charges. They have not responded to my request to contact through writing only (I have started receiving texts and phone calls from USA now). Told them I was reporting them to the FOS and OFT.

 

Thursday: receive a text to say if no contact account will be passed to a 3rd party. I send email of Wednesday again.Almost immediately I receive a reply back saying

"Your account is currently 90 days past due and subject to third party collection activity, We received your email regarding your loan and your situation has been noted. While you are more than welcome to call in (!) or post payments of £15 per month to reduce your balance, we are unable to set up a confirmed payment arrangement for that amount. Collection procedures will continue until an acceptable payment arrangement is made."

 

Friday: receive one email saying they are sorry im experiencing financial difficulties at this time and are more than happy to assist.Following the email I should have received a "hardship form" which needed filling out and returning. I never received this form! Later the same day, receive another and HALLELUJAH!!!!! They agree to a repayment plan of £26 per month over 1 year. Great! I think until I read closer ... in 2 days the balance has jumped from £194.24 to £285.38!!!!!!!!!!!!!!!!!

 

OMG what are they doing?? Just as I think Im getting somewhere! So ANOTHER email is on its way to them. Its draining!

[sillygirl1]

You should NOT fill out their Hardship form, it basically is a glorified I&E form and they are not entitled to some of the information they ask for.

 

Go to the OFT again and point out the loan has increased yet again - that is your best course of action - and STOP WORRYING, there is very little they can do.

[Megan99]

OK thank you for the advice

[Megan99]

Just wanted to update you on my QQ fiasco.

 

After telling me £15 was not acceptable, I fired off my emails to OFT and FOS (awaiting responses for both). Likewise I told QQ I was reoffering £15 per month and asking again for a full statement showing how the amount had jumped so high, and asking for name of Complaint manager.

 

Their reply that evening was to email saying they needed to have my account details for monthly repayments. That they only accepted Bank account for direct debits, debit card, or cheques. They did NOT accept standing order payments and would not provide a sort code and account number to make payments into!!!!.

Wednesday, I emailed banck saying I had not even asked for this information!

 

Well Wednesday evening, another email and lo and behold a payment plan offer: The amount was back to £194.24 from £285.38 and finally offering £14.94 a month over 12 months! HOORAH!

 

So I have today emailed saying I would like to accept this offer; however I really want confirmation this is the FULL and FINAL settlement amount. I also notified them that my bank doesnt allow DDs or cheques and I dont have a debit card as my account has run badly over the last year..So now wait to hear what they say!!

 

So I am feeling slightly victorious that I stood my ground. Fingers crossed I will get there!!

[renegadeimp]

Send them postal orders and deduct the po cost and cost of stationary used from the total debt. Theyll soon listen.

[Megan99]

Just had the exact email from Thursday from QQ - cant accpet any other form of payment...shall I tell them I will be doing what you suggest?

[renegadeimp]

Dont tell them. Just do it. They wont take you to court and they know you are able to do this, as they are refusing every other avenue of payment.

 

Send the postal order by recorded delivery and a quick letter stating the above.