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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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diskmandave vs aqua card - MCOL action - ** Settled/Cheque Banked **


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Hi Dave

 

Should be (an option), once checked it applies the text for you. I filed 2 last week and it was working then.

I don't believe your detailed poc will be accepted as the claimant acknowledged the stated case as served.

 

Perhaps use your detailed parts in reply to defence as and when served.

 

CPR10.3 for reference, can't imagine it made the mistake of ack service absent particulars.

http://www.justice.gov.uk/courts/procedure-rules/civil/rules/part10

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May be best to hold fire Dave, it will file its defence and from that you'll be able to see what it intends to rely on. You only have one opportunity to reply so it would seem sensible to wait until you have sight of its case. Your reply may provide you with an opportunity to dispose of any issues and perhaps afford you a little leverage.

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  • 3 weeks later...
Yep... I absolutely agree m8..

But my point is that they are required to serve these documents on time, and living in the age we

do, there's no reason why they couldn't have been sent to me by email or guarenteed/signed delivery.

 

I dare say they would be crowing from the treetops should I miss a deadline.

 

File only Dave, the court serves the defence. Give it a couple of weeks to allow for the hols

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Hi Dave

 

Not really necessary to write unless you feel the need to remind it that you have an option to reply.

 

You can file and serve reply together with DQ, my thoughts would be not to jump the gun though. Wait on service before replying, no brownie points for going in too soon mate.

 

Enjoy your crimbo holiday and wait on service in the new year.

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Dave, opening hours for MCOL....... have a few cases on going at the mo hence the email correspondence

 

 

 

 

 

Please note our office will be closing at 4pm on 24th December and will re open on Monday 30th

 

 

 

We will also be closing at 4pm on 31st December and will re open on 2nd January

 

 

 

 

 

Thank you for emailing the Money Claim Online (MCOL) Email Account.

 

 

 

When you send an email to the Court and your email requires a reply, we will;

 

 

 

Dispatch a reply to your email usually within 5 but not later than 10 working days of receipt.

 

 

 

(please do not re-send duplicate messages)

 

 

 

 

 

A comprehensive user guide for Money Claim Online (MCOL) is available on request from the following link

 

 

 

mcol@hmcts.gsi.gov.uk

 

 

 

Please copy the following text into the subject heading and a copy of the guide will be emailed by return.

 

 

 

Money Claim Online (MCOL) User Guide Request

 

 

 

 

 

If you have visited the GOV.uk website in relation to Money Claim OnLine and would like to leave feedback regarding the usefulness of the content and guidance on the GOV.uk website, please follow the link:

 

 

 

https://www.gov.uk/feedback/contact

 

 

 

 

 

MCOL is a separate entity to other Government departments and therefore we can only deal with MCOL queries. We do not deal with Family, probatelink3.gif or Bankruptcy matters.

 

 

 

Please note that the office will be closed on the following Public & Privilege Bank holidayslink3.gif:

 

 

 

Wednesday 25th December 2013 Christmas Day

 

 

 

Thursday 26th December Boxing Day

 

 

 

Friday 27th December

 

 

 

Wednesday 1st January 2014 New Years Day

 

 

 

Guidance is accessible online 24 hours a day on the Direct Gov Website http://www.direct.gov.uk/en/MoneyTaxAndBenefits/ManagingDebt/Makingacourtclaimformoney/DG_195688

 

 

 

Court staff are not legally trained. If your query is in relation to whether you have a valid claim, we will be unable to comment on this matter. You may wish to seek professional legal advice from a Solicitor, Legal Executive or Citizens Advice Bureau.

 

 

 

This message is automatically generated; please do not reply to this message.

 

 

 

Thank you.

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Dave

 

 

Sorry mate, just been advised that the site is more interested in DCA involvement so not able to assist in the new year as this goes against the grain for me.

 

 

Your case should be fairly straightforward, Andy or steampowered have always seemed reasonable lads and will assist you in the future.

 

 

Best regards

 

 

Phil

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  • 3 weeks later...

Not sure of the value Dave, if within the threshold for small claims [10k], part 27 applies although it should be noted that the court can remedy by reference to other parts if it believes it is just to do so.

 

PART 27 - THE SMALL CLAIMS TRACK

 

Extent to which other Parts apply

27.2

(1) The following Parts of these Rules do not apply to small claims

(a) Part 25 (interim remedies) except as it relates to interim injunctions(GL);

(b) Part 31 (disclosure and inspection);

© Part 32 (evidence) except rule 32.1 (power of court to control evidence);

(d) Part 33 (miscellaneous rules about evidence);

(e) Part 35 (experts and assessors) except rules 35.1 (duty to restrict expert evidence), 35.3 (experts – overriding duty to the court), 35.7 (court’s power to direct that evidence is to be given by single joint expert) and 35.8 (instructions to a single joint expert);

(f) Subject to paragraph (3), Part 18 (further information);

(g) Part 36 (offers to settle); and

(h) Part 39 (hearings) except rule 39.2 (general rule– hearing to be in public).

(2) The other Parts of these Rules apply to small claims except to the extent that a rule limits such application.

(3) The court of its own initiative may order a party to provide further information if it considers it appropriate to do so

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What prompted the service of info in 2008, did you make a specific request or was it on issue of a new credit token (expired or replacement card)?

 

If theres a suggestion that the original agreement were improperly executed it may serve you best in helping to overcome limitation bar on the earlier charges. I don't think I'd be writing to the other side unless I were absolutely sure of how the information would best serve my case.

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I'll include that in the letter Mike..

 

OK ?

 

Needs a sealed order really Dave, it should understand that it protects both parties and is in its interests to agree..... the court can't order a withdrawal/discontinuance so the effect is that you would be consenting to dismissal of the case on agreed terms.

 

You could bell the other side and state that you agree to its value of settlement but that it should go a little further and agree to file [at its cost] a consent to dismiss.

 

Something along the following lines should suffice.......... Check with Andy or sp first though, can't see there's anything I've missed but as always its best to double check.

 

 

CONSENT ORDER

 

Upon the parties hereto having agreed the terms hereof

 

BY CONSENT IT IS HEREBY ORDERED THAT:

 

1. The Defendant do pay the Claimant the sum of £650.00 on or before xxxx (date).

 

2. Upon payment being made pursuant to Clause 1 herein the Claimant's claim be dismissed.

 

3. The parties agree that the terms of this Order are in full and final settlement of this claim numbered xxxxxx at xxxxx County Court inclusive of interest, costs and Court fees.

 

4. There be no order as to costs.

 

The parties agree to an Order being made in the above terms.

 

 

Dated xxxxx

 

 

Claimant xxxxxxxxxxxx

 

Defendant xxxxxxxxxxxx

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If it settles later than you requested and you've filed the fee you should still be able to request a full refund within the sct

 

Fee 2.3 is payable by the claimant except where the action is proceeding

on the counterclaim alone, when it is payable by the defendant:

on the defendant filing a pre-trial check list; or

where the claim is on the small claims track or the court fixes the trial date

or trial week without the need for a pre-trial check list, within 14 days of

the date of despatch of the notice (or the date when oral notice is given

if no written notice is given) of the trial week or the trial date if no trial

week is fixed.

Where a case is on the multi-track or fast track and, after a hearing date

has been fixed, the court receives notice in writing from the party who

paid the hearing fee that the case has been settled or discontinued then the

following percentages of the hearing fee will be refunded:

(i) 100% if the court is notified more than 28 days before the hearing;

(ii) 75% if the court is notified between 15 and 28 days before the hearing;

(iii) 50% if the court is notified between 7 and 14 days before the hearing.

Where a case is on the small claims track and, after a hearing date has

been fixed, the court receives notice in writing from the party who paid the

hearing fee, at least 7 days before the date set for the hearing, that the case

has been settled or discontinued the hearing fee will be refunded in full.

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