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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello everyone,

I am in need of advice with regards to the next steps to take with Marston Group Bailiff.

Three weeks ago I had a letter hand delivered saying I owed £275 for a TV Licence fine plus £270 Bailiff costs.

I was out so bailiff didnt access the property. I rang the agent back and he gave me two days to get the money.

As I didn't have the money I sought the advice of the National Debt helpline and wrote to the Court about a repayment plan which they refused. Eventually I swallowed my pride and asked my father for the £275 for the fine which I immediately paid directly to the Court. After being told the bailiff fees still applied I then offered Marston a repayment plan for the fees. I just got an email from them saying that they can't accept a repayment plan and that my case was sent back to the Court and that I had to deal with them directly.

Now the fine is paid (checked with the court) and they are satisfied with it but they weren't sure about what to do with regards to the bailiff fees.

Will the court try to enforce the bailiff fees although the original fine has been paid? (I also found out that I overpaid the fine was £245 and not £275 as claimed by Marston so Court will send me a refund check...)

I hope this makes sense and if there is anyone out there who can give me any advice I would greatly appreciate it. Even National Debt helpline is not sure about the next step to take.

THANKS!!

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I think once the court fine has been paid, there is no law regarding settlement of bailiff fees. The bailiff was acting under a contract with the courts, but people are not subject to this contract. The bailiff can't sue you for their fees. Bailiff enforcement purely for their fees in these situation is arguable, as there is no law that enables them to do so.

 

I think in this situation, I would write to the bailiffs saying that now the court fine has been settled direct, you have been advised that there is no legal basis that requires any payment of fees to the bailiffs. Suggest that the bailiff contacts the court concerned to ask the courts for any fees they are due under their contract with the courts.

We could do with some help from you.

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This is a very hot potato, but the consensus is that fees are legally chargeable. The court fine is governed by the bailiff company's contract with HM Courts, but the bailiff fees are covered by the Magistrates Court Act 1980.

 

If the bailiff company has passed the issue back to the court, this is a bizarre move, as the court will have no interest in the bailiff fees, nor indeed in enforcing them, as the fine has been discharged in full. Personally I would be cautious.

 

I would also be wanting a breakdown of the fees charged, so would send this to the bailiff company:

 

[YOUR ADDRESS]

[DATE]

 

 

To:

[Insert Name and Address of Bailiff Company]

 

Ref: Account No: 123456

 

Dear Sir,

 

With reference to the above account, I would be grateful if you could provide me with a breakdown of all charges incurred.

 

This includes, but is not necessarily limited to the following:

a the time and date of any bailiff action that incurred a fee or charge.

b the reason for the fee or charge.

c the name(s) of the bailiff(s) that attended on each occasion a fee was charged.

d the name(s) of the Court(s) at which the Bailiff(s) was/were Certificated.

e the date of certification.

f the initial balance, and any amount currently outstanding on the account

 

This is not a Subject Access Request under the Data Protection Act S7 1998 so does not incur a fee of £10. You are obliged to provide this information.

 

I require this information within 14 days.

 

Yours faithfully,

 

Sign

 

[PRINT NAME]

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Thank you both for your advice. Yes I have a feeling it's going to be a tricky one as when I contacted the bailiff yesterday they said my case is no longer in their hands and to communicate directly with the court. However the court said I should still offer to pay the bailiff fees. I think the bailiff sent the case back to court just before I informed them that I had paid the fine in full to the court.

I will write the letter as suggested and take it from there. Thanks again.

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If the bailiff sent the case back, then arguably he forfeited the fees

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Can they forfeit their legitimate fees? (£270 is an odd amount though, hence me suggesting a breakdown request)

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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I'd still be inclined to get it in writing or via email / text - something written as solid evidence that it has been returned and the bailiffs have no further interest in it. Maybe just me being over-cautious.

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Thanks again everyone for your suggestions. The bailiff did write me an email stating that the case is no longer in their hands and therefore all my dealings have to be with the Court. However I'll make sure to have it clarified that they are no longer expecting me to pay their fees. The National Debt Advice line also got back to me with further information this morning saying that if the case was sent back to Court the bailiff fees no longer apply. I truly hope that is the case :)

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My interpretation is that the Bailiff no longer has a Warrant he can enforce on.

 

I would agree as by returning the case and therefore the warrant to the curt, he relinquished any rights to enforce it and therefore the fees also.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Under the contract with the courts, the bailiff company only have a specified period in which to attempt to enforce the warrant and I would suspect that the warrant had been returned by Marston Group at around the same time that you had made payment to the court. This was likely to be a coincidence.

 

Once a distress warrant is returned all bailiff fees are REMOVED.

 

There is a dreadful "myth" that "apparently" fees cannot be charged by bailiffs for enforcing distress warrants for unpaid court fines. This is incorrect advise and I will shortly be putting together information regarding this subject which can be used as a "Sticky".

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If the Warrant had still been "Live" they yes the fees would have been payable. OP was lucky, very lucky.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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