Currys Oven Issues - Help Please

[dippy52]

I dont know where to put this post so sorry if its the wrong page, i bought a Logic fan assisted oven 18 months ago from curry,s , the oven had 12 months warranty , in he 18 months i have had the oven the element has broken twice , this latest just 9 months after the first was replaced, curry's are telling me that they cannot do anything and i will have to pay for assessment to see if he oven is faulty and then pay for parts , surely warranty or not a new oven should last more then 18 months , i think the oven is faulty hence the element keeps breaking , do i have any rights with this.

[ims21]

Hi dippy

 

I have moved your query to the Currys forum where the guys will be along to help as soon as they are available.

[dippy52]

Thanks.

[Jeffaruni]

Hey Dippy,

 

Down to a store level, they won't have much power, whether they like it or not, their system won't allow them to do anything however they do have a customer service number you can phone up, if you're polite and kind and don't come across as aggressive but come across as distressed and explain the situation they might be able to help you a bit more on the situation.

[dippy52]

Hi thanks, i tried that but they too were unhelpful how ever , i did go on their twitter page and am now getting somewhere with them, thanks.