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    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just wanted to start a thread to track my claim against Studio Cards. Posted Prelim Letter with charges spreadsheet yesterday ... watch this space! :rolleyes:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Update ... Nothing to update! - No reply as yet :rolleyes:

 

Just been looking into claiming back interest (service charge) charged on charges & have re-entered into a new spreadsheet ... makes a difference of just £9.05 extra (better in my pocket!) & od course it all adds up when the 8% int on top too .....

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Share on other sites

I'm getting brave now .. still no reply & I've decided to try for contractual interest (not compounded) instead of actual interest - I have drafted the following letter ready ...

 

Studio Cards & Gifts

Customer Services Department

Preston

PR20 2BP

 

Date

 

LETTER BEFORE ACTION

 

Dear Sir/Madam,

 

ACCOUNT NUMBER: XXXXXXXXXXX

 

I am very disappointed that you have failed to respond to my letter of the (Date)

I now understand that the regime of 'fees' which you have been applying to my account in relation to Administration Charges are unlawful at Common Law, Statute and recent Consumer regulations.

 

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

 

I calculate that you have taken £155.80 plus £9.05 which you have charged me in service charges (credit charge/interest) for the sum which you have taken. Total £164.85. I am enclosing a revised copy of the schedule of the charges which I am claiming.

 

I calculate that you have applied £164.85 in levies and further, I also claim interest at a rate of 39.8% APR as set out in the attached list of charges. I believe this rate to be justified under the principle of mutuality and reciprocity, and is based on your credit charge rate that would be applied under the terms of the above mentioned account. Therefore the total amount owed as of today’s date is £289.83.

 

I require repayment in full of this money. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest at the rate outlined above plus my costs and without further notice.

 

Yours faithfully

 

 

chezt

 

Any comments?

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Changed my mind! Gonna issue a revised prelim - don't wanna leave anything to chance ..... here it is -

 

Studio Cards & Gifts

Customer Services Department

Preston

PR20 2BP

 

(Date)

 

 

Revised request for repayment of charges

 

Dear Sir/Madam

ACCOUNT NUMBER: XXXXXXXXXX

I am very disappointed that you have failed to respond to my letter of the (Date). While waiting for your response I have spent the time effectively, researching the issue of reclaiming charges. I now realise that I am entitled to add contractual interest to the whole of my claim. As I am substantially revising my request, and in the interests of fair play, please take this letter as a fresh preliminary request for repayment.

 

My request

I am writing to ask you to refund to me the charges which you have been applying to my account over the period (date) to (Date).

 

I now understand that the regime of fees which you have been applying to my account in relation to Late Fees are unlawful at Common Law, Statute and recent consumer regulations. If you say that they are not, then will you please demonstrate this by letting me have a full breakdown of the costs to which you have been put by as a result of my breaches, in order to reassure me that your penalties really do reflect your costs.

 

Additionally, it has now been confirmed that your particularly high level of penalties are considered to be unfair per se by the OFT who reported on the 5th April 2006 and are therefore presumed to be unlawful in the absence of specific proof to the contrary.

Your responsibilities

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

I consider that your repeated representations that your charges are fair and reasonable are deceptive and that they have deceived me into agreeing to pay them. Your concealment of the true nature of your charges has prevented me from asserting my right until now.

What I require

I calculate that you have taken £155.80 plus £9.05 which you have charged me in service charges (credit charge/interest) for the sum which you have taken. Total £164.85. I am enclosing a revised copy of the schedule of the charges which I am claiming.

 

I calculate that you have applied £164.85 in levies and further, I also claim interest at a rate of 39.8% APR as set out in the attached list of charges. I believe this rate to be justified under the principle of mutuality and reciprocity, and is based on your credit charge rate that would be applied under the terms of the above mentioned account. Therefore the total amount owed as of today’s date is £289.65.

My targets to resolve this matter

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment.

If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

After that, there will be no further communication from me and I shall issue a claim at the expiry of the second deadline.

 

Yours faithfully

 

chezt

 

Any comments?? :confused:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Well I'm getting there - had a letter from Studio today with £160 in vouchers against my £155.80 charges! I will obviously be returning these & asking for a cheque as my account is zero & I don't plan on placing an order any time soon -

 

Anyway should be up to me how & where I spend MY money once I recieve it. They haven't refunded the £9.05 interest or the contractual interest I claimed in my revised letter but I think they probably crossed in the post - Will send a letter asking for a cheque including interest & see what happens ....

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Share on other sites

RECORDED DELIVERY

 

Studio Cards & Gifts

Customer Services Department

Preston

PR20 2BP

 

6th November 2006

Re: Account number XXXXXXXX

 

 

Response to settlement offer

 

 

 

Dear Mrs Newton

Thank you for your letter dated 2nd November 2006. It would appear that our letters have crossed in the post as I have since issued a revised request on 30th October 2006 claiming interest paid on charges and contractual interest to the whole of my claim. I am willing to accept the offer of £160.00, but not as a full and final settlement. I will however accept it as a partial payment of the full claim which I will pursue in Court if the total sum of my claim is not paid. Also, I request that payment be made by cheque not vouchers, therefore I am returning the vouchers you issued with this letter.

 

I trust this clarifies my position. I look forward to receiving your reply but as stated in my previous correspondence, should my request not be settled in full I will proceed with my letter before action on 13th November 2006. You are reminded that there will be no extension to this timescale.

 

 

Yours faithfully

 

 

 

 

chezt

Enc - £160 Studio Vouchers

 

 

Comments anyone - Does this sound ok ?? :rolleyes:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Share on other sites

Hi Chez,

 

I have a small balance with Studio (£240.00) , but no statements, do you have a copy of your initial letter to Studio,

 

Regards

 

Sherlock

 

Here is a copy of my prelim letter ....

 

Studio Cards & Gifts

Customer Services Department

Preston

PR20 2BP

((Date))

Request for repayment of charges

Dear Sir/Madam

ACCOUNT NUMBER: XXXXXXXX

My request

I am writing to ask you to refund to me the charges which you have levied from my account over the period (Date) to (Date).

I now understand that the regime of fees which you have been applying to my account in relation to Administration Charges are unlawful at Common Law, Statute and recent consumer regulations. If you say that they are not, then will you please demonstrate this by letting me have a full breakdown of the costs to which you have been put by as a result of my breaches, in order to reassure me that your penalties really do reflect your costs.

Additionally, it has now been confirmed that your particularly high level of penalties are considered to be unfair per se by the OFT who reported on the 5th April 2006 and are therefore presumed to be unlawful in the absence of specific proof to the contrary. This report was NOT limited to banking and credit card institutions.

Your responsibilities

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

I consider that your repeated representations that your charges are fair and reasonable are deceptive and that they have deceived me into agreeing to pay them.

Your concealment of the true nature of your charges has prevented me from asserting my right until now.

What I require

I calculate that you have taken £XX.XX. I enclose a schedule of the charges which I am claiming with this letter

My targets to resolve this matter

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment.

If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

After that, there will be no further communication from me and I shall issue a claim at the expiry of the second deadline.

 

Yours faithfully

 

chezt

 

I do actually have my statements to produce my schedule of charges - If you aren't sure of your charges you can use the letter in the library to request copies under the data protection act - you have to send £10 to cover costs tho - let me know if I can help again.

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

No comments received on my response to settlement letter so I posted it today recorded delivery with the vouchers enclosed ..... !?

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

Another letter today dated 7th November (so presumably before my response to settlement letter had been received)

 

I think it contradicts itself in two sentences & would like to know if anyone else agrees ...

 

'having investigated our records, it is cleat that you have chosen to pay your account by instalments and are therefore subject to the terms & conditions detailed in the credit agreement sent with your first order. As such any service charges are valid'

 

Then it goes on to say ...

 

'As we do not and have never entered into acredit agreement with you the charges you are claiming are unjustified however we will refund charges to the value of £24.93 for administration charges at interest at 8%'

 

Don't think this dept are good at letter writing & there is a distinct lack of commas ,,,,,??!!

I'm gonna write & accept part settlement again (no cq or vouchers enclosed this time so will have to check my account on line to see if it is now in credit) & will ask that this payment is made by cq -

 

any comments anyone??

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

Ought to add also that in their letters they also say 'In light of the recent OFT investigation we are currently reviewing our administration charges'

 

interesting ?!?!:rolleyes:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

Studio Cards & Gifts

Customer Services Department

Preston

PR20 2BP

 

Date

Re: Account number XXXXXX

Response to settlement offer

 

Dear XXXXXX

Thank you for your letter dated (Date) I respectfully decline your offer of £xx.xx as settlement and request, once again, that you return to me a cheque for the total sum of my claim, totaling £xx.xx at today’s date.

 

I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder, with a County Court claim if necessary.

 

I trust this clarifies my position. I look forward to receiving your reply but as stated in my previous correspondence, should my request not be settled in full by cheque, I will proceed with my letter before action on 13th November 2006. You are reminded that there will be no extension to this timescale.

 

Yours faithfully

chezt

 

 

Comments please :)

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

Hey interesting ... just checked my online balance (which should be zero) & it say's £80 in credit?? :rolleyes:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

I sent Studio the same prelim letter and I got £250 in vouchers. ( I was claiming back £247). Wasnt too happy with vouchers but as it is nearly Christmas I used the £250 in their catalogue. But I got my statements last week and I am £208 in credit (this was before I placed my order). So have I got vouchers AND credit? Guess I will soon find out when I send the vouchers in.

 

Will never use them again after this as their interest and charges were shocking!

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Hi,

 

with regards initial approach, I see that Studio imply they do not give credit, and as such would you still be able to go the CCA (£1.00) route or is their another act that can be sent that doesn't require the £10.00 s.a.r.

 

Regards,

 

Sherlock

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Hi,

 

with regards initial approach, I see that Studio imply they do not give credit, and as such would you still be able to go the CCA (£1.00) route or is their another act that can be sent that doesn't require the £10.00 s.a.r.

 

Regards,

 

Sherlock

 

I don't really understand this Q but if u mean to get copies of your statments etc surely this is under the data protection act they have to supply them? Just ignore me if I'm talking rubbish! lol :lol:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

I sent Studio the same prelim letter and I got £250 in vouchers. ( I was claiming back £247). Wasnt too happy with vouchers but as it is nearly Christmas I used the £250 in their catalogue. But I got my statements last week and I am £208 in credit (this was before I placed my order). So have I got vouchers AND credit? Guess I will soon find out when I send the vouchers in.

 

Will never use them again after this as their interest and charges were shocking!

 

??!?!?!? Very interesting! I'd still sooner have the cheque as it's MY MONEY so I'll decide where I WANT TO spend it ;) Also the stuff in there does tend to be quite expensive too - I like the personalised stuff tho

 

Let me know what happens with the vouchers etc tho ....:-|

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

Hi Chez,

 

its just that the template states CCA sections 77(1) and 78(1) and wasn't sure if this covered the supply of goods also (as opposed to cash!!)

 

ta

 

Sherlock if you read the letter they sent me - the bit I posted about the 2 paragraphs contradicting - in one they say there is a credit agreement & in the other they say there isn't & this confuses me! I would send the request anyway as if they have given you credit & charged you interest at some point, then there must be a credit agreement somewhere - don't u think?

 

Soz If I'm totally misunderstanding u - I'm just on my way out with my 11mth old baby so must dash - be back on later - hope I've helped in someway?

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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I have an account with studio and sent my preliminary approach for repayment on the 1st november, had a letter dated the 6th november stating they will refund in full minus £20 that they had already refunded to me how quick is that:p

Barclaycard:- S.A.R sent

Statements received

LBA sent

 

 

NatWest:- S.A.R sent

Statements received

 

 

Studio Cards:- S.A.R sent

Statements received

 

 

 

Marbles:- S.A.R sent

Statements received

LBA sent

Goodwill offered £125.00 (today)

 

 

 

Capital one:- S.A.R sent

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Hi Chez,

 

its just that the template states CCA sections 77(1) and 78(1) and wasn't sure if this covered the supply of goods also (as opposed to cash!!)

 

ta

 

Hi Sherlock - sorry I was in a rush earlier - Which letter are you looking at 'cos the SAR in the library does not mention any sections ...

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?t=516

 

Also it's irrelevant about supply of goods as what you are asking for is data. Also you are only claiming back the charges which are unlawful so you are claiming back cash ... YOURS! ;)

 

Does this help?

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Well my deadline was up today to proceed to LBA & guess what?! I got a phonecall from customer services apologising & advising they are processing my cheque but as it's a very busy time of year it is a little delayed & they will get a cheque signatory asap - I said that I would accept payment no later than Sat 18th Nov & that I wanted to clear this up asap so prompt payment would be appreciated.

 

I have just e-mailed them to confirm my 'gesture of goodwill' and advised the full amount including interest up to Saturday 18th & that if the cheque wasn't with me by then that I would be proceeding with my LBA on the Monday ;-)

 

Checked my online account again & they have credited the £24.93 they offered in their last letter & it's still the other £80 in credit for refunded charges!

 

Keep watching for next installment! :rolleyes:

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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