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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mental health issue


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Does anyone have experience of being treated for agoraphobia on NHS? Mine has not been very good....I was referred for treatment sometime ago - had to wait about 9 months for an assessment apt with a therapist - and was then told I would need to travel 10 miles to their centre......they do not do home visits - this was despite being told by my GP that they would come to my home and take me out....... Rang GP and he said there was nothing more he could do - although he did ring the MHT and got the same response as I did. Stumped now as to what to do. I live alone and do not have anyone in a local radius that can help out. GP said only option would be to go private but at £50 a session minimum that is way out of my reach.

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This must be tremendously isolating for you. I feel your GP should be trying a little harder to help you and investigating all possibilities.

 

I wondered when I read your post whether there was any remote options available and found this site

 

http://www.ehi.co.uk/news/ehi/7536/nhs-24-asked-to-back-computerised-cbt

 

I wish you well.

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From the shere nature of Agrophobia I find this disgraceful....I hope the link above has provided some help.

 

Hi,

So sorry to hear of your debilitating illness, it might be worth asking your GP to ask Mental Health Team if they could allocate you a CPN ( community psychiatric nurse)

Unfortunately all other therapists that will offer CBT etc, do tend to work from their base, which is obviously not something you are able to manage at the moment.

Do you mind me asking how long you have been suffering?

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About 5 years in total....but in varying degrees. Became more severe after being involved in an RTA close to home.

 

Thanks to all who replied.....and your very helpful links / suggestions. I will investigate these further.

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