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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • BankFodder
      Faulty Laptop returned for free fix - advised DPD house no. of neighbour/my safe space - left parcel outside - it was stolen

      By BankFodder · Posted

      First of all it sounds as if your retailer is very decent and very responsible. This itself is unusual in these kinds of circumstances and I think we need to bear this in mind. The guarantee is not particularly relevant and in fact the dealer had a statutory duty to exercise a certain responsibility for your computer – probably for several years as their obligation under the consumer rights act. The dealer may not have known this and it simply acting out of a sense of moral responsibility and that is even more noteworthy. You've already suggested earlier that you didn't really want to cause problems for your retailer. I think that you will need the help of your retailer as well in order to get information and evidence. I suggest that you proceed against DPD – but before you do that – I suggest that you have a discussion with the retailer. Tell them that this is what you are going to be doing and you would like to have a copy of anything they have which relates to the special instructions which apparently your dealer has already informed you about in relation to where item should be left. Secondly, maybe you should tell your dealer about this site and also about this thread. I can imagine like many dealers who are frequently sending items by means of couriers, they have had things go missing. Tell them that we will be very happy to help them recover money for lost or damaged or stolen items – and that is regardless of whether or not they have purchased insurance. Apart from being very pleased to help your dealer recover items which have been lost by irresponsible parcel delivery companies, I think we need to encourage the complicity between you and them so they will be pleased to support you in your claim against DPD. It will be helpful if you can get a copy of the instructions that you have referred to above, and also if you can get some written evidence of your own instruction that your laptop should be left in a safe place. Have you done the reading on this sub- forum? You will need to do lots of reading of many of the similar stories on this sub- forum. They won't necessarily be against DPD but the principles will broadly be the same. Also read the pinned topics at the top of the sub- forum in order to understand many of the principles involved. Getting your money back but be quick – but your chances of success are better than 90% that you can bank on it taking anything up to a year. Have you got anything in writing from DPD either refusing you or telling you that they won't discuss with you?  
    • honeybee13
      M&S shoplifting. DWF Letter now but a new police letter was received with a presumed suspect.

      By honeybee13 · Posted

      Thank you for telling us the text of the letter you had from the police. As we don't seem to have come across this before, it would be really useful for us to see the original please. HB
    • NewsBot
      Pasco: Rat remains found in Japanese bread triggers recall and refunds

      By NewsBot · Posted

      Pasco has recalled 104,000 packs of sliced bread after rat remains were found in at least two packs.View the full article
    • WantJustice
      FCA Automotive Services/Stoneacre Car Finance agreement and Steven Drake sols claimform - CCA recon?

      By WantJustice · Posted

      UPDATE I went rooting through an old box of paperwork I have and I've found the original Default Notice. It is dated **/**/201*, however.. The copy of the Default Notice that they sent with the LBC has a completely different date on it 😮 Can they issue 2 default notices for the same debt? Where they have changed the date on the copy, they have also changed the amount owed through failed payments and how much is required to be paid by a certain date. In addition, they sent (with the 1st LBC) a copy of the termination of the agreement, which I cannot find the original. However, the termination date is 3 days after the date given on the (doctored) Default Notice, by which monies are to be paid by. So, they gave until the 'x' date to pay the arrears, then terminated the agreement 3 days later. I bet a dollar to a dime they've doctored the termination date also.
    • WantJustice
      FCA Automotive Services/Stoneacre Car Finance agreement and Steven Drake sols claimform - CCA recon?

      By WantJustice · Posted

      Having looked through the paperwork, I note they have sent 3 seperate LBCs. Two are in the name of FCA Automotive (1st one issued 21 Jan 2020, 2nd one 21 Sept 2022) and the last one (issued 12 Sept 2023) is under CA Auto Finance UK Limited. In the first one, they did send a copy of the default notice, but this was not sent with the 2nd LBC and neither was it sent with the last one either. .  A quick look at the default notice and I see it states the agreement start date was not the same day as the original agreement was signed. It's a day different but do not know if that makes any difference. Also, I note we received a letter on the 16 Nov 2023 which states of a 14 day notice of intention to issue claim form. Heard nothing since that, until this court claim arrived. 

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      If you are buying a used car – you need to read this survival guide.
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      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Becoming evicted, advice please on temp accomidtion/homeless

shreddies2

By shreddies2
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seanamarts

seanamarts

Posted
Posted

Im surprised that your council have not been more forthcoming, especially as there is a child involved.

 

Many councils will wait until the last minute then will offer you some accommodation, whether it will be a temp hostel or housing. They often wait like this so to give you a chance to find something on your own.

 

Have you got yourself on the housing list, I know it dosnt help at this present time but at least you are on the list and can be assessed.

 

I have never known the council here, essex, to wait for the bailiffs to turn up, some thing will be done before that. Have you been offered anything from the council at all. where they are likely to house you as an emergency case.

 

As for broadband they usually hold or cancel if you move into a property where you cannot have BB and as for the other utilities just inform them of the situation as long as bills are paid up to the date when you moved out there should be no repercussions.

 

It does sound scary, its because its not knowing, but hold in there ok, you wont be left on the street. :hug:

have you popped in to see your MP, you never know, they may ba able to help you

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shreddies2

shreddies2

Posted
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Im surprised that your council have not been more forthcoming, especially as there is a child involved.

 

Many councils will wait until the last minute then will offer you some accommodation, whether it will be a temp hostel or housing. They often wait like this so to give you a chance to find something on your own.

 

Have you got yourself on the housing list, I know it dosnt help at this present time but at least you are on the list and can be assessed.

 

I have never known the council here, essex, to wait for the bailiffs to turn up, some thing will be done before that. Have you been offered anything from the council at all. where they are likely to house you as an emergency case.

 

As for broadband they usually hold or cancel if you move into a property where you cannot have BB and as for the other utilities just inform them of the situation as long as bills are paid up to the date when you moved out there should be no repercussions.

 

It does sound scary, its because its not knowing, but hold in there ok, you wont be left on the street. :hug:

have you popped in to see your MP, you never know, they may ba able to help you

 

Hi everyone thanks for replies.

 

We are on the housing list. Have been for 8 years.

 

I already have housing trust helping me and a case worker there, they work just the same as shelter.

 

I've spoken to shelter who advised me on joining the housing trust which I have.

 

We will be put in emergency accomidation around 12-13th this month. We will stay there until we are put in tempoary accomidation.

 

It's just a very insettling situation to be in.

 

(Sorry for spelling am rushing)

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shreddies2

shreddies2

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lets hope it wont be long

 

The lady was quite frank said emergency accomidation can be full of recovering alcoholics/drug users. She said we'll stay there for 6 weeks before moving into a more family suitable place like a small temporary flat but it does depend on what's available. I'm terrified really I've packed 5 boxes so far but I know tonight I will panic.

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shreddies2

shreddies2

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I think someone has already mentioned calling your MP but have you already contacted your local ward councillor? They are a mixed bunch, but some can be very helpful.

 

I've never heard of a ward councillor???

 

I really don't know about contacting my mp I'd like to but what would I say or outline my visit with ?

 

Thanks for reply..I'm feeling very fragile this evening :(

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honeybee13

honeybee13

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Hang on in there Shreddies, you've been really strong and I think you'll be fine. We're all allowed a little wobble from time to time.

 

I'm sure DD will be back to tell you more or someone else will know about councillors. But I think the word 'ward' refers to your particular little part of the council's area. So the councillor who looks after the part of town that you live in. If I'm wrong, I expect DD will put me straight. :)

 

HB x

Illegitimi non carborundum

 

 

 

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seanamarts

seanamarts

Posted
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The worse of it is over, at least you know you are going some where and not out on the street, I doubt very much you will end up in a place full of druggies and drunks etc, that would not be a wise move from the council, they tend to say these things in the hope that you will find something for yourself, hang in there ok, try and be strong for your little un ok. Have you any family around you who you can go and talk to about this

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Desperate Daniella

Desperate Daniella

Posted
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Hi shreddies,

 

Honeybee is right. Each borough council is divided into wards, and each ward has a certain number of councillors depending on its size. It depends where you live - town or country. If you go on your borough council's website you should be able to type in your address and be directed to your little area's ward councillors. It doesn't matter whether they are in the political party you support, they are there to represent everyone in their ward. If you can't find it tonight, call the town hall in the morning and they will tell you the name(s). District council's vary; some will give you your ward councillors' telephone number, but others you need to contact by email. They usually have some details about the councillors so start with the one who sounds most helpful, and if you don't get a response quickly then try the next one.

 

You are being strong, and I know everyone here will do as much as they can to point you in the right direction for help.

 

Many of us here, including me, have been through our wobbles and we will do our best for you.

 

Big hug,

 

DD

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shreddies2

shreddies2

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Hi shreddies,

 

Honeybee is right. Each borough council is divided into wards, and each ward has a certain number of councillors depending on its size. It depends where you live - town or country. If you go on your borough council's website you should be able to type in your address and be directed to your little area's ward councillors. It doesn't matter whether they are in the political party you support, they are there to represent everyone in their ward. If you can't find it tonight, call the town hall in the morning and they will tell you the name(s). District council's vary; some will give you your ward councillors' telephone number, but others you need to contact by email. They usually have some details about the councillors so start with the one who sounds most helpful, and if you don't get a response quickly then try the next one.

 

You are being strong, and I know everyone here will do as much as they can to point you in the right direction for help.

 

Many of us here, including me, have been through our wobbles and we will do our best for you.

 

Big hug,

 

DD

 

 

 

Thank you everyone for replies, it really brought tears to my eyes:(

 

I'm going to check who us my ward tonight and contact them...but I have no idea what to say? Of course I need support with housing bug I'm not really sure what I should ask.

 

As for family my parents live in Germany, they have for two years now and my sisters baby is due soon do they are not much interested with what I have to say.

 

Thanks everyone so do much

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Desperate Daniella

Desperate Daniella

Posted
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No need to apologize at all.

 

Firstly, find out what the contact details are - telephone or email. If it's email, I'll draft something for you.

 

If it's the telephone, there may be a secretary if the councillor is based at the Town Hall.

 

The important thing to emphasise is that you have a child of 7, and that you've been told you may be in accommodation with drug addicts, etc. That must come first. Then you can say why you are about to become homeless, that you work, have been on the list for eight years, etc.

 

If you would like to, you can send me a p.m with the councillor's name and if there is a secretary I could sound her out generally and see if she sounds kind and helpful or not. Obviously I wouldn't mention you or the forum but it would be good to see if she's likely to be helpful.

 

DD

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shreddies2

shreddies2

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No need to apologize at all.

 

Firstly, find out what the contact details are - telephone or email. If it's email, I'll draft something for you.

 

If it's the telephone, there may be a secretary if the councillor is based at the Town Hall.

 

The important thing to emphasise is that you have a child of 7, and that you've been told you may be in accommodation with drug addicts, etc. That must come first. Then you can say why you are about to become homeless, that you work, have been on the list for eight years, etc.

 

If you would like to, you can send me a p.m with the councillor's name and if there is a secretary I could sound her out generally and see if she sounds kind and helpful or not. Obviously I wouldn't mention you or the forum but it would be good to see if she's likely to be helpful.

 

DD

 

 

Thank you!! You are so kind I'm so grateful you would do that for me.

 

I'm going to check the details in a moment of the councillor, I have to work tomorrow until 5 so I won't get much done in terms of my situation. I told my manager earlier all that is happening and she has offered me time off next week which is great.

 

I'm so great full for everyone's help here! I wish you all lived near by.

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Desperate Daniella

Desperate Daniella

Posted
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I know families can be difficult, but do your parents actually know how bad things are? Even if you think they wouldn't help you, surely they wouldn't see their grandchild go through this? Are you absolutely certain they wouldn't lend you a deposit for a flat, even if it has to be a very small flat? How about your sister? She is the aunt after all.

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Desperate Daniella

Desperate Daniella

Posted
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I'm very happy to do what I can. If you can get the councillor's details tonight or first thing tomorrow I'll see what I can do tomorrow.

 

Also, why don't you ask everyone at work if they could email their friends about a flat. You don't have to tell them how awful the situation is - not their business at all - just that you are looking for a new flat.

 

Absolutely anything is worth a try. I once found a flat through a friend of a friend because the girl was getting married and her fiancé lived miles away and she didn't want to sell the flat. Just explore as many options as you can in the next week or so.

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Desperate Daniella

Desperate Daniella

Posted
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Also, Barnardo's can help with accommodation in some areas if a family with a child is about to become homeless, or if they can't they may have more contacts. It's worth calling the South East Regional Office which is on 01293 610660. The switchboard couldn't give much information but you can leave your number and a duty officer will call you back.

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shreddies2

shreddies2

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There is also Southdown Support 4 Housing. They get referrals from the Council, but have just started a scheme where you can apply directly to them. They are on 01273 645430.

 

Yeah this is the one I use now. They are very good.

 

Thanks everyone for replies

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