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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi there,

 

Not entirely sure where this should be, but I'm guessing someone will help me to move it to a more appropriate location!

 

I'm having massive problems with my landlord and I really don't know what to do about any of it.

 

I live in a privately owned flat, although the council help me to pay some of the rent. I have been here for nearly 4 years and the list of problems seems to be on going!!

 

When I moved in, it was during the summer months. As the winter approached, I noticed a damp smell and then, almost overnight, my lounge and both bedrooms had black mould around the windows and down the walls. I spoke to the landlord about this and he appeared with an idiot in tow, telling me the damp was my own fault as I didn't run my heating enough. The problem never got sorted, until I recently paid someone to come and seal the walls, treat them for mould growth, re-plaster them and have them painted, with an additional fungicide mixed in to the paint to prevent the problem coming back.

 

My bathroom sink hasn't worked properly since I moved in. It won't drain at all so it has a washing up bowl residing in it to catch the water which is then disposed of. The landlord is aware of this problem and has been telling me it'll be fixed. Nearly 4 years later, I still have no functioning sink. The shower broke almost a week after I moved in. He told me he wasn't prepared to fix it as the previous tenant had had it installed. I explained to him that because he left it in the property, it was his duty to maintain and repair it, should it be necessary. 4 years later... Still no functioning shower. My toilet broke last October and I had to pay for a new one and someone to come and fit it.

 

Now, the boiler has gone bang and I have had no heating or hot water for 3 weeks. My landlord is saying that he will get someone round tomorrow to get the job done. The guy has been coming tomorrow for 2 weeks now.

 

It's getting to a point where I want to throttle someone because I am so stressed out. I have a 5 year old daughter who can't stay with me because there is no heating and no hot water. It's all just getting to be too much for me.

 

My landlord has been explaining to me that he has just spent a lot of money doing up one of his other properties and doesn't have the money to fund the repairs that are needed here. The property he has just finished working on is empty. It makes no sense that he has pumped all of his resources into doing up a vacant property where there is work here that has needed to be done for 4 years.

 

I don't know where I stand or what to do. It's driving me insane. What do I do?

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Hello and welcome to CAG.

 

I've moved your thread to the lettings forum where the guys should be able to help you. There will be a short term redirect from the Welcome forum in case you need it.

 

My best, HB

Illegitimi non carborundum

 

 

 

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you could try going through your local council ie health and safety dept, I've done that in the past with private landlords and they have sent someone out to see the problems and then dealt directly with the landlord to get the property sorted.

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I've tried talking to the local council and they've assured me they've spoken to the land lord who is getting the problem rectified.

 

The thing is, it's not just 1 problem. I have literally had to beg friends and family for financial assistance to sort out the problems he should have dealt with. I am up to my eyeballs in debt, thankfully, with friends and family who aren't hammering down my door to get the money back.

 

It honestly feels like there is no hope at all. It seems that it is quite literally me against the world and I'm losing the battle terribly.

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You say you have been in property for 4 years (pres now SPT or new ASTs) and you have had various problems over this period. So why did you stay? You could have moved at end of fixed term or min 1 month NTQ if on SPT. LL has duty to repair fabric of building but did you get LLs prior written permission to strip plaster for mould etc at own cost?

Did you not provide him with 3 estimates of cost and negotiate sharing costs or discuss deduction from future rents?

Why has it taken you 4 years to find this or similar advice site?

What age & type is property?

You sound knowledgable about what was required for mouldy plaster and did a good job but the blocked bathroom sink may be your respobsibilty to clear.

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You say you have been in property for 4 years (pres now SPT or new ASTs) and you have had various problems over this period. So why did you stay? You could have moved at end of fixed term or min 1 month NTQ if on SPT. LL has duty to repair fabric of building but did you get LLs prior written permission to strip plaster for mould etc at own cost?

Did you not provide him with 3 estimates of cost and negotiate sharing costs or discuss deduction from future rents?

Why has it taken you 4 years to find this or similar advice site?

What age & type is property?

You sound knowledgable about what was required for mouldy plaster and did a good job but the blocked bathroom sink may be your respobsibilty to clear.

 

If I'm completely honest, I didn't leave because the location for of the property is completely ideal for all of my needs and, although that sounds stupid, everything is right on my doorstep where I need it to be. Furthermore, I have moved homes 10 times in as many years and this is the first place where I have felt settled.

I am on a rolling contract with my landlord so I can get up and go whenever I feel the need to do so.

The landlord guaranteed me that the works would be done. Sadly, it seems, I was never a priority. Paying for the decorating works and the plastering isn't really that much of an issue for me at all. I got a very good deal on the works being done and a lot of friends have pitched in to assist me with the works. The landlord said that the damp problem was my fault but he would get it sorted. He realised the extent of the problem when he attended the property in October 2012. He told me in 4 weeks time, he would have someone in to get it sorted. In February of 2013, I took it into my own hands and got it dealt with.

The property is very old and needs a lot of maintenance work doing to it. The landlord can see that I am prepared to put my own money in to assisting with the cost, to an extent. I am not paying for a new heating system, which the property needs or a new bathroom. The sink has been dodgy since I moved in and he told me it would get fixed. Nearly 4 years later, he still hasn't done anything about it.

Up until very recently, when things like the boiler have gone BANG, the landlord has been very quick to get it dealt with. It wasn't until recent months that he seems to have changed his approach towards me. I don't know what the reason is but there you go.

However, I have a plumber coming tomorrow to repair the boiler and the landlord has agreed that the whole bathroom needs to be replaced. I have told him that I am happy to pay for a bathroom suite but he will have to pay for the labour as it's going to be way out of my price range to get that done. He seems happy with this arrangement and has agreed that the rent shortfall will be halved until the cost of all the works I have paid for are refunded to me that way.

 

And the only reason I am knowledgeable regarding construction is because I was employed in that industry for 5 years dealing with all sorts of madness from behind a desk!! If it hadn't been for that, I think I would have just put up and shut up with regards to all of the issues.

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If the landlord has agreed to reduce the rent shortfall to cover your expenses of works being done I would get this in writing from him otherwise you could find yourself landed with an accusation of rent arrears and all it's associated problems!!

 

Feebee_71

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If the landlord has agreed to reduce the rent shortfall to cover your expenses of works being done I would get this in writing from him otherwise you could find yourself landed with an accusation of rent arrears and all it's associated problems!!

 

Feebee_71

 

I have it in writing, via letter, and also an e-mail stating exactly the same thing. He has obviously woken up on the right side of the bed and seems to be very happy with me again!!!

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