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    • upload sites dont retain copies and so what if they do... what do you think they are going to do, kidnap your grannies budgie or something..how the hell would any of the info required by us be of any use to them..... stop being paranoid and put them all in one mass multipage pdf.  
    • https://audicam.audi.co.uk/customer/6660055/00cc584e9769699ddba3807a2995032f/59022-13062024 Please let me know if you can access footage 
    • If it is only the registration plate – then there is no problem. In fact it's better because if big motoring world realise that you are getting advice and that you are coming for them, it will make them more likely to pay attention. There is no point in secrecy in these kinds of things. Let's see the video so we can understand what's happening
    • Hi i have the video footage now downloaded on my computer. However, the video has some personal information such as the reg. I have tried editing out the plate but struggling.
    • Well I certainly wouldn't worry about the registration number. It will actually be a good idea to have it on display for people who end up being offered it in the future once you have managed to return it. What other personal details are there? And anyway, you should have a copy for yourself anyway. You should be doing this kind of thing. You should be recording all telephone calls and confirming telephone calls in writing. You should record all conversations that you have with them in person. You should have a call recorder on your telephone and should keep that in your pocket. This is not the time to start getting slack and casual. I think you've already paid the price for this. You must now start getting your act together, getting evidence. Making sure that you have copies. Stop relying on other people to either tell you the truth – or to hold copies of things for you which might then be difficult to get from them if they feel that they are being compromised. Why can't you even access the video and record it onto your own computer?
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Forced to move home while on HB


dasis16
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Hi all,

 

I was hoping you guys might have some suggestions? I am currently claiming ESA (support group) and Housing Benefit. I have put in a claim for DLA, but not had a response yet.

 

This is all due to my mental health, which is supposedly being looked after by my local CMHT. I am, however, getting very little help indeed. I have no social worker or support worker, I have been refused a freedom pass, and haven't even gone through a needs assessment, despite my constant requests for one. If you guys want to know my diagnoses, let me know.

 

On top of all of this, I am now being forced to move out of my current tenancy, as the landlord no longer wants us to live there. The council aren't interested until I have an eviction notice, but I don't even have someone to take me down to the council to discuss it anyway. If I stay and wait until eviction, I will owe the landlord thousands in rent, because the other tenants I share with are moving out on the 12th March.

 

I only have help from family or friends at weekends, during the week I am on my own. I don't have the financial means to move either, it's taken me eight months just to get ESA! I have made a complaint to the council, but I fear they'll be "investigating" it for another month, which I really can't afford to wait for.

 

I've also tried CAB and Shelter. Neither have been able to help as I can't get down to see them. If anyone has any thoughts, I'm all ears.

 

Thanks :):help:

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This might be better off being moved to the housing section as this is more of a tenancy issue.

 

There's a little triangle under posts to report if no answers are forth coming report your thread and ask it to be moved here http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?65-Residential-and-Commercial-lettings-Freehold-issues

 

It's well worth your while search on there to for the eviction process etc. As it not when you are evicted but 28 days before notice of eviction the Council have to take action. Not sure on exact timing but you have quite bit of breathing space before that happens and those folks can tell you exactly what's what.

 

From memory as I last looked into this in May

 

Your Council will have a specialist team for housing issues and finding a new property that accepts housing benefit.

 

Getting access to that well erm that's the tricky part it took me 8 attempts at my local Council before I got somebody who new somebody at a charity they worked with.

 

They then sorted everything out with the council and were even prepared to travel with me to viewings.

 

I couldn't handle the telephone calls from the enthusiastic council folks 5-6 times a day so... that stopped

 

Your CMHT should also have a housing officer or be able to refer you to a Council 1 but you'll really have to hassle them for this as they are so over stretched.

 

GP's too can refer you onto Council waiting lists and council support. It help here if you can explain who where n why you need referring here as some know some don't!

 

You usually have to have a reason for staying in a specific area like moving out of the treatment catchment area if your are receiving it, family/friends/support networks etc.

 

Shelter has good guides on this (well had) also your Council website if searched hard enough will give you their rules and the names/numbers of the teams they have.

 

The Council if you think it's savable may be able to negotiate with your current landlord if you think it's worth a shot.

 

Basically have a read around and have a word with your Council.

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Phone your local authority and ask them what local floating support services there are and ask to be allocated a floating support worker. Their task is to help you gain and maintain your housing and will help you with applications and can attend panel if needed.

 

I've no idea what a freedom pass is?

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A freedom pass is an oyster card that provides free travel. Merton Council (where I live) are saying if I get diagnosed Aspergers or HFA, then I'll be entitled to one. What makes me laugh is my other mental health issues affect my mobility much more!

 

I'll give what you've suggested a go on Monday, thanks.

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A freedom pass is an oyster card that provides free travel. Merton Council (where I live) are saying if I get diagnosed Aspergers or HFA, then I'll be entitled to one. What makes me laugh is my other mental health issues affect my mobility much more!

 

I'll give what you've suggested a go on Monday, thanks.

 

What is your condition..

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The full list of my diagnosed conditions:

 

Social Phobia

Agoraphobia

Severe Depression (their words, not mine)

Borderline Personality Disorder

Passive Aggressive Personality Disorder

Narcissistic Personality Disorder

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I've never applied for a driving license, so honestly don't know if I would be refused one on medical grounds or not. I know I'd be hopeless, but that's not quite the same thing is it?

 

The council have stated that an ASD would be a learning disability, for which they would supply a freedom pass. As the diagnosed conditions I have are only mental health conditions, "this has nothing to do with them".

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Hey dasis16 and sorry to hear about the problems youre having at the moment. I too suffer with SAD, GAD with bouts of depression and yes its a struggle to keep yourself going at this time.

Have you a Mind centre near you? They could provide some support or sign post you to local organisations that could support you.

As for the bus pass, well I know many people with MH problems who have a bus pass.

 

I hope everything goes ok for you and take care :-)

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why did they refuse you your freedom pass? the only reason i ask is my sister gets a free travel pass a 2 year one for buses trains trams ect ect this is due to her being refused a driving licence due to the side effects of her anti psychotic medication i know this is one of the reasons she was granted hers she been getting them for the last 6 years now

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you need to contact your CMHT and complain to them about the lack of care and support your getting from them. id ask to speak to the duty phycaratrist and tell them how your feeling and that the current level of care is not enough for you to manage on a daily basis and your suffering due to this.

 

explain your situation to them and ask for a urgent appointment with them if you cant cope or a struggling to cope they will give you an appointment.

 

do you have a cpn? (clinical physicist nurse ( if you get no where tell them your going to complain to the health ombudsman

 

http://www.ombudsman.org.uk/

 

 

dont be afraid to get your point across

 

 

 

as for the housing situation most councils and housing assassinations can be a bit down winded most wait until your evicted until they can help you but if you have an eviction notice arrange an appointment with them this should be enough for them to put you in the list so you can start looking for somewhere else to live.

 

also register with as many housing associations and councils as you possibly can sending them in your eviction notice (if you have one) and also your urgency to move to a new property shelter is a great advice service to use try arrange an appointment with them in your area as soon as you can.

 

please keep in touch and let us know how you get on always lot of people on this site here to help

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have they given you a crisis card? with a number to call when its out of hours? and yes speak to cmht, or PALS if your not getting the help you need and feel let down by the service.

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I feel completely let down by the service. I currently have three written complaints lodged with various departments of the CMHT right now.

 

I have a meeting this afternoon at Merton Council with my support worker. Wish me luck! I think I am going to need it...

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The council have stated that an ASD would be a learning disability, for which they would supply a freedom pass. As the diagnosed conditions I have are only mental health conditions, "this has nothing to do with them".

 

If your IQ is above 70, you're not classed as having a learning disability. That's what I was told - and to them, learning disabilities are things like Downs Syndrome and not high functioning Autism / Aspergers. You're actually classed as having a mental health problem, yet, Autism isn't a mental health problem.

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