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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DCA's Coming Out of the Woodwork


ninja51
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Hello everybody...

 

I'm a newby on here and would be interested to hear any thoughts on my story...

I'll precis it so as not to make it appear like War & Peace!

 

Back in January 2004 I emigrated to NZ leaving behind a couple of debts (like you do!)

 

For quite a while my folks were targeted with letters from creditors and later DCA's chasing payment.

(My folks address was registered as my last known UK address and I left no forwarding address in NZ).

These letters were simply returned or binned and I believe there were a couple of knocks on my folks door

seeking to speak with me. No info was divulged as to my whereabouts and I received no letters at all in New Zealand and no communication was entered into.

 

Eventually letters and callers ceased.

 

Last August (2012) I returned to the UK after over eight years away. I succesfully opened a bank account and was given a credit card which led me to believe that my credit file must have been pretty clear with no CCJs or Defaults showing.

 

Needless to say something must have flagged up because now I have received letters from both Lowell and Red (yes, I know they're the same outfit) demanding settlement of Barclaycard account which was originated back in 1982.

 

I can see from my credit file that Lowells did an un-recorded search in October last year (just after I opened the new bank account) and have finally discovered my present UK address - hence the letters.

 

Funny thing is, Lowells statement says "Opening Balance on 1st October 2008: £XXXX." I'm prepared to communicate with them using the letter templates, but I'm seeking advice as to whether to request the original signed agreement (which will be dated 1982) or whether to claim that this debt is statute barred?

 

And what has this magical date of 2008 got to do with anything? I was happily living in NZ at that time!

 

Any thoughts greatfully received.

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Hi ninja51, and welcome to CAG! :-)

 

If you have made no payments whatsoever on the account since 2004 it is definitely statute barred and Lowells are trying it on.

 

The date of 1st October 2008 may refer to the date Lowells took over the debt from Barclaycard.

 

You can either ignore all their letters confident in the knowledge that there is absolutely nothing they can do to obtain money from you, or write and tell them you are aware the alleged debt is statute barred and they must go away. I would do the latter and put a swift end to it.

 

DD

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Cheers Spamheed...

 

I should have said, yes it was a straightforward unsecured credit card card default.

As I say, my credit file now shows no records of defaults or CCJs... perhaps there were some records back within the six year time frame.

I dunno... I didn't look!

 

:-)

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  • 2 weeks later...

Here's an update on the above story... please can anyone tell me if this is pretty standard practice.

 

I posted a recorded delivery letter to Red DCA that stipulated that the debt discussed in the above posts is SB (using the templates from this site).

I have not heard back from Red yet.

 

However, it seems odd to me that 1st Credit have now jumped on the bandwagon and I have received a "sniffing" letter saying that my address has been supplied

as a possible address "for their subject" and could I contact them to confirm whether or not I am who they are looking for.

 

Then it goes on to say that if no response is received to their letter, they will continue to hold my address and may issue further letters.

 

So... any advice as to what's my best plan for this ?

 

Cheers all.

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Dear oh dear...lowlifes up to their usual dirty tricks!

 

Ignore the letter for the time being, but you really do need to make a formal complaint to the OFT&TS regarding Lowlifes, in that they were informed of the state of the debt, and chose to pass it on instead.

 

Keep a diary of events regarding the future harassment..

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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