Welcome Finance any dealings???

[TANZARELLI]

Hi all, I think i may have posted on here way back not sure. I did start a thread of my own but have not posted much into it but here it is if anyone want to see:

 

http://www.consumeractiongroup.co.uk/forum/other-institutions/46193-tanzarelli-welcome-finance.html

 

I have done a SAR and got some info from them, but not all that I requested so sent them this:

 

Welcome Financial Services

Mere Way,

Ruddington Fields Business Park,

Ruddington,

Nottingham.

NG116NZ

13th November 2006

Customer Number *******

Dear Sirs,

I am writing to acknowledge receipt of my account statements, which you sent me on 17th October. I also acknowledge the return of the postal order which I enclosed with my Data Protection Act Subject Access Request. I must however remind you that this was your choice to return this to me and that the conditions of my Subject Access Request still stand in full.

The 40 day limit still stands and as of the date of this letter, 29 days have past, you have only 11 days left to supply me the information that I have requested.

If you remember in my Subject Access Request I stated the following:

Please supply me with a complete list all loan/credit information, also any charges and/or fees, which you have applied to both of these accounts, as well as details including costs, of all insurances which relate to my account history with your organisation. In addition to this I also require a full breakdown of all payments made to your organisation by myself.

I am still awaiting a breakdown of all insurances and the total amounts of interest that has occurred as a direct result of these insurances, on all of my loans with you organisation. Joanna at your Worcester Branch is dealing with this and I was promised this a number of weeks ago by her. I have also telephoned and have been promised this by other staff at the Worcester Branch.

I must point out that if you fail to respond positively to my request within the 40 day period required under the Data Protection Act 1998, then I will be forced to make an official complaint to the Information Commissioners Office.

Yours faithfully,

cc Worcester Branch of Welcome Finance

This seemed to get them active as I had more info sent to me this time but still no breakdown of interest applied to my loan as a direct result of my ppi. To clarify I believe this was mis-sold to me as I was told that I had to have this to take out the loan.

I still need to read through what they have sent me but will have to wait until I break for xmas so I cna spend some time on this.

Question waht approach have others used to reclaim this insurance?

I have had more than one lot of this, as had more than one loan with them, and they state in my statements that some is rebated prior to the new loan starting. (I don't believe this as their staements look as if anyone could have knocked them up on a pc with a bit of headed paper).

Any thoughts welcomed (excuse the pun, I bet you ent heard that one before)

Tanzarelli

[TANZARELLI]

Has anyone got wording for the letter reclaiming PPI?????????

[TANZARELLI]

Hi all, I think i may have posted on here way back not sure. I did start a thread of my own but have not posted much into it but here it is if anyone want to see:

 

http://www.consumeractiongroup.co.uk/forum/other-institutions/46193-tanzarelli-welcome-finance.html

 

I have done a SAR and got some info from them, but not all that I requested so sent them this:

 

 

Welcome Financial Services

Mere Way,

Ruddington Fields Business Park,

Ruddington,

Nottingham.

NG116NZ

 

13th November 2006

 

 

Customer Number *******

 

Dear Sirs,

 

 

I am writing to acknowledge receipt of my account statements, which you sent me on 17th October. I also acknowledge the return of the postal order which I enclosed with my Data Protection Act Subject Access Request. I must however remind you that this was your choice to return this to me and that the conditions of my Subject Access Request still stand in full.

 

The 40 day limit still stands and as of the date of this letter, 29 days have past, you have only 11 days left to supply me the information that I have requested.

 

If you remember in my Subject Access Request I stated the following:

 

Please supply me with a complete list all loan/credit information, also any charges and/or fees, which you have applied to both of these accounts, as well as details including costs, of all insurances which relate to my account history with your organisation. In addition to this I also require a full breakdown of all payments made to your organisation by myself.

 

I am still awaiting a breakdown of all insurances and the total amounts of interest that has occurred as a direct result of these insurances, on all of my loans with you organisation. Joanna at your Worcester Branch is dealing with this and I was promised this a number of weeks ago by her. I have also telephoned and have been promised this by other staff at the Worcester Branch.

 

I must point out that if you fail to respond positively to my request within the 40 day period required under the Data Protection Act 1998, then I will be forced to make an official complaint to the Information Commissioners Office.

 

 

 

 

Yours faithfully,

 

 

cc Worcester Branch of Welcome Finance

 

This seemed to get them active as I had more info sent to me this time but still no breakdown of interest applied to my loan as a direct result of my ppi. To clarify I believe this was mis-sold to me as I was told that I had to have this to take out the loan.

 

I still need to read through what they have sent me but will have to wait until I break for xmas so I cna spend some time on this.

 

Question waht approach have others used to reclaim this insurance?

 

I have had more than one lot of this, as had more than one loan with them, and they state in my statements that some is rebated prior to the new loan starting. (I don't believe this as their staements look as if anyone could have knocked them up on a pc with a bit of headed paper).

 

Any thoughts welcomed (excuse the pun, I bet you ent heard that one before)

 

Tanzarelli

 

Any thoughts on the above??????????

[TANZARELLI]

Amend this letter to suit.

COMPLAINT & Request for return of PPI Insurance & Interest.

 

Dear Sir or Madam,

 

I took out the above loan for £xxxx on xxxx. When I took it out, I signed up for Payment Protection Insurance. I contacted you to cancel the PPI insurance and was told that this was not possible.

 

 

When I took out the loan, I was told that I would not have been given the loan if I did not take PPI. I have since been told that this is not true, and that you are not allowed to make PPI a condition of taking out the loan unless you include the costs of PPI in your quoted loan interest rate, which you did not do. I therefore consider that I have been mis-sold this expensive insurance, which I do not need and which I said that I did not really want.

 

Since this loan was taken out to refinance a high loan etc I feel that in a time of being financially vulnerable I was pressured into taking the loan protection.

 

 

The cost of the Policy was £xxxx plus £xxxxInterest making £xxxx

 

I request a refund of the policy fee plus any interest paid on the fee.

 

I would appreciate a reply to this letter within fourteen days. If you reject this complaint, I would be grateful if you could explain whether you provide an internal appeals process. If you do not, please supply me with a final response letter, so that I can take up the matter with the Financial Ombudsman Service, and if need be make a claim via the small claims court to recover the PPI insurance fee + Interest + costs.

 

Yours faithfully,

 

Thanks Livelylad,

 

Thats just what i have been waiting for. This Welcome Thread is a bit slow for responses.

 

Thanks again

 

Tanz

[TANZARELLI]

Also Livelylad,

 

Is it posible to charge contractual interest on this if it gets to the claim stage? As my APR rate is a silly %'age

 

Tanz

[TANZARELLI]

This document makes interesting reading. Section 5

 

http://www.fsa.gov.uk/pubs/other/ppi_thematic_report.pdf

 

Might have to quote some stuff from this for my adapted letter which you posted. Good find, nice one

 

 

Tanz

[TANZARELLI]

You tell um!!

 

Its your timescale not theirs.

[TANZARELLI]

Hi all, we had a secured loan with welcome whcih has now been paid off ( 4 years early) following the sale of our house.

Unfortunately I don't have any documentation regarding the original loan however we were told that we had to have PPI in order to get the loan.

 

I take it I need to send of a S.A.R - (Subject Access Request) to Welcome and then get all the info on the account (including charges etc) and then proceed with a claim against them.

 

Plus what exactly am I able to claim for?

 

If you believe you have been mis-sold your PPI you may be able to claim this back.

 

Have a look at this letter which was posted by LivelyLad (If I remember rightly, I may be wrong and appologies if I am):

 

Amend this letter to suit.

COMPLAINT & Request for return of PPI Insurance & Interest.

 

Dear Sir or Madam,

 

I took out the above loan for £xxxx on xxxx. When I took it out, I signed up for Payment Protection Insurance. I contacted you to cancel the PPI insurance and was told that this was not possible.

 

 

When I took out the loan, I was told that I would not have been given the loan if I did not take PPI. I have since been told that this is not true, and that you are not allowed to make PPI a condition of taking out the loan unless you include the costs of PPI in your quoted loan interest rate, which you did not do. I therefore consider that I have been mis-sold this expensive insurance, which I do not need and which I said that I did not really want.

 

Since this loan was taken out to refinance a high loan etc I feel that in a time of being financially vulnerable I was pressured into taking the loan protection.

 

 

The cost of the Policy was £xxxx plus £xxxxInterest making £xxxx

 

I request a refund of the policy fee plus any interest paid on the fee.

 

I would appreciate a reply to this letter within fourteen days. If you reject this complaint, I would be grateful if you could explain whether you provide an internal appeals process. If you do not, please supply me with a final response letter, so that I can take up the matter with the Financial Ombudsman Service, and if need be make a claim via the small claims court to recover the PPI insurance fee + Interest + costs.

 

Yours faithfully,

__________________

 

Hope this helps.

 

Tanzarelli:)

[TANZARELLI]

Am glad I stumbled on this thread lol - Borrowed £7500 on an £11000 car just over 2 years ago, on a 36 month agt, monthly payments were £322.76 no PPI, and an interest rate of 35.8%

 

Had the car for 12 months, made payments totalling £3873.12 - all on time, and had a settlement figure of... £6698.00 - It cost me £4675 to have the money for 12 months......

 

S.A.R - (Subject Access Request) in my hand and going to local branch tomorrow!

 

Thanks

 

Mike

 

Hi GSMGuy,

 

I wouldn't bother to take it into the local branch, they may file it in B for Bin, send it to the head office:

 

Welcome Financial Services,

Mere Way

Ruddington Fields Business Park

Ruddington

Nottingham

NG11 6NZ

 

Tanz

[TANZARELLI]

what do i do know that my S.A.R - (Subject Access Request) and CCA requests have been completely ignored there 40 days and all i have recieved is one piece of paper with a few lines of numbers on.

i have now been informed by welcome that they are passing my account on to the debt collection agency.

 

Are they just ignoring these SAR requsests and immediately passing us on to DCA's.

 

It would be a good idea for you to send a formal letter saying that your account is in dispute, if you haven't already done so. Also it may be that you need to send some sort of adaption to the Section 10 Data Protection Act Notice, see here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/5078-10-data-protection-act.html

 

Obviously read it and ammend to suit, as it refers in bits to bank charges, then post it here for comment prior to sending it. It may be that others have a different view.

 

Hope this helps

 

Tanz

[TANZARELLI]

If you do want to complain to the ICO heres the link:

 

ICO – Information Commissioner's Office

 

There is a section for complaints. However it is a slow process. Sending a templated non-compliance letter giving them 7 days may be the answer and may force them to get info you need. Did you send your SAR to the local branch or the head office? As the local branches often seem to file things in B for Bin.

 

Tanz

[TANZARELLI]

I find it hilariously funny that they won an Investors in People award. It should have been renamed as Insensitive to People award or Investors in wripping People off Award . IMO ;-) Any further suggestions??

 

Investors In Bull**** & Turds Award

[TANZARELLI]

Mines on hold because concentrating on 3 other claims at moment, and when ready want to give welcome my full attention. Have recieved my SAR stuff, and need to prove PPI misold I suppose but not sure about approach yet as not done much reading on this one as yet.

 

The time will however come when I will batter them hard with a claim.

 

Any suggestions on the approach for the PPI bit would be welcomed. lol

 

Tanz

[TANZARELLI]

Has anyone claimed contractual interest on a PPI re-claim yet and won?

 

Tanz

[TANZARELLI]

Hi has anyone got a template letter for a CCA request used in relation to their PPI policy agreement, if so could they post it here.

 

Thanks

 

Tanz

[TANZARELLI]

Maybe its just me, but can anyone else see a problem with this?

WebCHeck - Select and Access Company Information

then this

Information Commissioners - Data Protection Public Register=

not sure if Ive searched this right. Anybody want to check it

 

Smoothy,

 

That would suggest that they have changed their name from Welcome Financila Services LTD to Progressive Financial Services LTD. How strange.

 

Would this cause problems for people trying to claim from them?

 

[TANZARELLI]

Prob to stop receiving claims on the mat.

[TANZARELLI]

Just like to add a comment about Welcome Finance....I came across someone who works for them and she said they have a competition to see who can make 3 people cry in a day by threatening the with bailiffs etc... NASTY BUNCH OF PEOPLE.

 

We could do with sending them into them like that CAG member did to the RBS.

 

Thats made me even more determined to fight these tw@ts now, I was gonna leave it till all my other claims had been resolved but prelim now being drafted and will be sent before last post sat so it hits them on Mon am.

[TANZARELLI]

How come there is no Welcome Success Forum?

[TANZARELLI]

yeah i read them i called them cause as you can appreciate £385 is a big sum but they said they cant or wont reduce my payments even for 1 month so im thinking of just cancelling the dd i want to pay it but needs must and got to put family first at the moment but they didnt say what would happen if i didnt pay would they come for the car ?? If i didnt pay full amount ??

 

so can i not notify them now that my account is now in dispute with out the cca etc ??

 

I would advise an formal letter stating that your account is in dispute then send a SAR. I sent a SAR and also got my original agreement in with this for all three of my loans.

 

Something like this perhaps, feel free to pick it apart folks.

 

[Your address]

[Their address]

Date**/**/**

Dear Sirs

 

ACCOUNT IN DISPUTE

ACCOUNT NUMBER: ******************

I am writing to inform you that I am currently disputing my account with you as I believe you have levied unlawful charges to this as well as being miss sold Payment Protection Insurance.

 

Please note that if you are proposing to issue me with a Default Notice on this account - I need to make you fully aware that I am disputing the sum owed and, as such, you must refrain from any further action until this dispute is fully resolved.

 

If you do not stop this default action and proceed by making any adverse comments on my credit reference files, I shall be forced to take legal action against you under the Data Protection Act 1998.

 

Yours sincerely

[TANZARELLI]

thanks for your advice TANZARELLI do you think i should call my local office tomorrow log the call and get the ball rolling verbally ??

Also if i vt as i have paid nearly £2000 over the termination amount do you thinkthey will take car and go away or will they still try to get more ??

 

Not sure what you mean by vt?

 

I wouldn't call them even though I did have great pleasure in doing this. I would do it all in writing. jmho

[TANZARELLI]

Ta for the click

[TANZARELLI]

Hi Tooly,

 

firstly I would send them an SAR, they have 40 days to send you all statements etc that they hold on you on your account, once you have all the documentation you can go through it and work out exactly what you have paid in PPI etc, then post back here for further info. Theres lots of people on this forum that will be able to assist, so please dont think you are on your own

 

How would you go about working out interest caused as a direct result of PPI????

[TANZARELLI]

Hopefully you should receive a copy of your agreement in with the SAR that would show what you have been charged and for what. If you dont receive it, Then a CCA request should provide you with a copy but, dont hold your breath!

 

They only replied to my CCA request after numerous calls and letters and after they had commited an offence. In fact what they sent really wouldnt constitute an executed agreement under the terms prescribed in the CCA so effectively they havn't complied at all and they're now into 100 days plus!!

 

Hi smoothy,

 

Yes I have that, however my statement show PPI amounts what I want to know is because of these amounts (also as they are usually paid of first then interest before the actual loan amount reduces in any way) How would you calculate how much interest has been added as a direct result of the mis-sold PPI?

 

Tanz

[TANZARELLI]

Hi all could someone who is currently claiming missold PPI please pm me a copy of their prelim and also their LBA.

 

This would be appreciated.

 

Tanz