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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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My Car Is on Finance, Will They write My Car Off?


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Hi..

 

4 days ago my 61 plate ford fiesta which is on finance was involved in a rear end shunt involving a mini van ( Mercedes Benz Vito), The bumper is crushed right in.. the boot lid is damaged and slightly open at one end and the boot well has been pushed in. i dont know if there is any structural damage to the chassis but what i have been lead to believe is the boot well is structural damage??

 

My car has a value of £8,345.

 

What i am worried about is if they write my car off... which then means they pay the finance company the cash! and im left owing maybe a few thousand to the finance company and have NO car! Is this possible?

 

If there is someone who has had a similar experience much help and advice would be appreciated..

 

Thanks

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Are you insured fully comprehensive?

 

It is my understanding that if the car is written off - it will be written off at "book price".

 

If you are fully comprehensive then your Insurers should then be able to reclaim the difference of the payout and the finance you still have left to pay - from the other idiot who rear ended you.

 

You should be able to claim for all excesses and also the cost of a hire vehicle whilst this is being resolved.

 

Speak to your insurer :)

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1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

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4: Staying Calm About Debt  Read Here

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BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Yes im fully comp but Believe it or not i called the AA who i am insured with and they told me i had to pay £650 excess or use Claim fast who will charge me £50 to deal with it all.. I called excess gone who told me to contact my insurers and let them know i was only telling them for information purposes only and that i don't want it to be noted as a claim which i done..

 

Upon calling them i was put throw to Provident who said they were my insurers and that the AA just brokered my insurance for them, when i told the girl on the phone i didn't want to claim she asked why and i explained what AA said.... She then told me that was FALSE and because the accident was not my fault i wouldn't pay anything and my insurance wouldn't go up which i was pleased with .. so after speaking to her on the phone for over 25 mins her computer crashed and she put me on hold for 10mins only to come back and say she will contact me once her computer is up and running again.. I got a call from excess to ask how things were going and when i told them of the situation they advised me to let them handle everything which i agreed as i find it disrespectful for an insurance company to not call back someone who has been in a accident..

 

So the next day i get a courtesy car and within an hour of receiving the courtesy car they picked my vehicle up and took it to a bodyshop.. this all happened before 12 in the afternoon.. They said they would call with a estimate but haven't and when i called this morning they said they don't know but will let me know later today..

 

should i just wait and see what the body shop says?

 

Thanks for your reply citizenB much appreciated.

 

Sorry if my reply is a bit out of my question

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Yes, just wait until the Body Shop contacts you - Although under normal circumstances the Body Shop would be contacting your Insurers, not necessarily you.

 

HTH.

 

I have flagged your thread for more input as well :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Ok thanks for the info.. Excess gone did say that they claim everything back from the 3rd party insurers so my insurance doesn't even get involved??

 

Im confuesd lol!

 

Thanks very much for your help thow... very appreciated.

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Ah righto.. then perhaps the Body Shop will contact Excess Gone.. !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Someone reversed into me a few years ago, they accepted all responsibility, and I never had to pay out my excess at all, even to get it back later. I was with Admiral at the time rather than AA/Provident but I don't think you should need to worry about having to pay out your excess when the 3rd party accepts liability.

As said, best advice is to wait and see what the body shop says. Most modern cars have bodies that are made to crumple in order to absorb some of the force of impact and reduce risk of injury to people. Chances are the damage looks a lot worse than it actually is.

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Bodyshop just called and said it is costing £2895 to fix.. Thats replacing the bumper, boot lid and the boot well and alloy wheel and covers costs for picking vehicle up.. they said it will take 2 weeks for 3rd party insurance to usually agree to the price and send someone to inspect the damage then they order the parts and begin the work..

 

will the courtesy car costs not be added to the overall bill?

 

Im just glad she said it wasn't a write off :D

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  • 9 months later...

There will always be a shortfall on an insurance settlement for a car on CP if there is a balloon payment at the end. This is what GAP (guaranteed asset Protection) is for. regardless whether or not if this wasn't offered when you took the car, you will have signed to say you didn't want it, unless it was not available, so unfortunately you will be liable. I know its a bstad and I used to see this all the time.

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