Brighthouse harassment

[pandipie]

My husband and I have 3 agreements with brighthouse the last one being taken out last summer.

We are both students and understandably our finances fluctuate.

 

We always maintained our payments until july this year when we fell 2 weeks behind I phoned the Chester store and asked to speak to the store manager, only to be told that he was on annual leave. I was out onto a chap claiming to be the deputy manager. I explained that I was 2 weeks behind and needed to split the arrears over 2 weeks in order to get back on track. At this point the deputy manager started shouting that I had signed a contract and could not dictate to them how to pay, and that I had to make full payment by noon on the saturday (this conversation happened on the wednesday) or he expected to see me in the branch to explain myself!!

 

I told him that I would not and could not pay in full or attend the branch and that I found his manner both uncalled for and aggressive and requested that he speaks to me in a respectable manner. He then continued to shout that if I did not attend the branch by noon on saturday they would be out to remove my goods by force if necessary, at which point I laughed!! I then explained to him that I was not stupid and know they cant do that without a court order and suggested he go away and read the laws on reposession.

 

I paid the account up to date the following weekand raised a complaint with their customer services regarding the abusive outburst of the deputy manager. I recieved an email off the customer services department stating that they taking this matter very seriously and that the store manager would be in contact to discuss the matter.

 

The following week two women from the Chester branch called at my home, my husband was busy at the time they called so took some time to answer the door, they continually hammered on the door for a number of minutes and when he got to the door he found one of the women standing on top of our bins shouting across the fence to our 5 year old. My husband refused to speak to them as I was not at home and their behaviour was inappropriate.

I have heard nothing more regarding my complaint

 

At this present time we are once again behind by 3 weeks due to a death in the family and priorites have had to change.

Last week an man from the Chester store came out, I was at work, my husband answered the door, stated that I was not at home. My husband stated that we would be in the position to pay our account on tuesday, the representative began shouting at my husband demanding that I make contact and pay that day, my husband repeated that I would not be making contact, the representative then took a step towards my husband and shouted in his face that I woulld be making contact or he would be back. at which point my husband told him to leave or he would psyically remove him from the property

 

I contacted customer services and stated that if any bright house representatives came to my home without a court oder the police will be called

 

they have been back twice and became verbally abusive these have been video recorded as evidence and we have once again contacted head office to stated that they can only communicate with us in writing. once I stated that we have 2 recordings of their staff being aggressive they agreed that they would not call again.

 

I have asked for an alternative method of payment as I will not deal with their employee either on the phone or in person they have yet to provide these

 

I have contacted the ombudsman who have started looking into the matter

 

I have also sent the store a copy of the office of fair tradings guidelines on debt collection highlighting theclauses they have breached

 

any ideas what else I can do to protect myself from any more harassment??

[i hate bailiffs]

you have done the right thing to record them carry on in future if they re attend

 

remember they have no right to be on your property they are not bailiffs they have no powers and are nothing less than a Muppet

 

a snail has more right to be on your property then them

 

in future tell them to leave and close the door if they wish to carry on call the police (not 999)

[geord69]

I think someone may point you in thru right direction but i would write to them telling them they are not welcome on your property as common law states you can. If they turn up the police will be called.

[pandipie]

I think someone may point you in thru right direction but i would write to them telling them they are not welcome on your property as common law states you can. If they turn up the police will be called.

 

we've done this 4 times and I have again stated it over the phone to head office.

The monkey that came out today stood in the middle of our street shouting that we should expect bailiffs!! all on tape I might add!!

[i hate bailiffs]

we've done this 4 times and I have again stated it over the phone to head office.

The monkey that came out today stood in the middle of our street shouting that we should expect bailiffs!! all on tape I might add!!

 

bailiffs have no powers so that shouldn't worry you all wrong there behavior

 

make a formal complaint about them do it in writing

stay off the phone to them:smile:

[Crocdoc]

The collection activities of this company never cease to amaze me: it is beyond comprehension that they are able to hold a Consumer Credit License They break every rule in the book and yet are allowed to blunder on regardless. I would suggest that as well as reporting every breach to the relevant regulatory bodies, local Members of Parliament should be copied into the complaint surrounding their disgraceful if not illegal conduct

[bigshoes...bigsocks]

You'll have to excuse my ignorance but if you've revoked common law for them to visit and you have video (and telephone) evidence of their presence on your property/harrassment/threats then surely the police is the next step?

[pandipie]

ive been intouch with the ombudsman who have opened a case.

we told brighthouse that we will pay when they provide details of how we can without dealing with any of their representatives, theyve yet to supply these.

Recording them seems to have worked though as weve not heard from them in nearly a week!!

[vlnorbury]

We are having the same issue - due to circumstances out of our control we are 2 week late- told them ill be in on tuesday - yet today so far iev had 5 missed calls and a man at the door - who put a note through asking we call the store before 5pm - yet STILL went on to call 2 times after this note was put through!