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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Monument debt 4 times original credit limit\Satisfied outcome


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Hi

 

I have a debt with Monument that I have been paying off for a number of years at £50 per month. The original credit limit on the card was £500. The current balance with Monument is £1,980!!! I realise I should have checked this much sooner, but stupidly I didn't.

 

It appears that each month they continue to add interest to the debt, and charges too. I want to get rid of this debt once and for all, and I am hoping someone could give me some advice on how to reduce the final balance before I clear it.

 

I've tried calling them numerous times to discuss it, but the call center operatives are dreadful - they cannot deviate from their script, as is the line to wherever the call centre is.

 

Any advice would be gratefully received.

 

Thanks,

Mike.

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Hello Mike,it would be worth your while getting copy statements and claiming all the charges back with interest !

 

Who have you been paying it back to ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 5 months later...
Hello Mike,it would be worth your while getting copy statements and claiming all the charges back with interest !

 

Who have you been paying it back to ?

 

Hi

 

So sorry I didn't reply to this sooner - I sent off a SAR, but in the meantime moved so they wanted proof it was me etc so its taken ages to get the information.

 

I've now got all my history from them - I paid charges of £24 up until 2006 when they dropped to £12. Am I able to reclaim the £12 charges even though that is the OFT fair amount?

 

Also, they have been charging me for years for a payment break plan - from what I've read this is essentially PPI - do I send a claim for this in seperately to them?

 

Thanks,

Mike.

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  • 4 weeks later...

Hi

 

I just wanted to thank the people who replied to this thread and all the information on this site.

 

Monument sent me a settlement offer today for the PPI payments plus interest, along with the majority of the charges applied to my account plus interest. This more than covers the amount owing on my account - which was weirdly the charges they added in the first place!

 

If it wasn't for this site I probably would have stopped after Monument initially fobbed me off saying their "Payment Break Plan" wasn't PPI and that the charges on my account were fair.

 

So thank you :)

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