Lloyds PPI Complaint not Upheld

[Sonea Fifer]

Hi there

 

I've been advised to start my own thread ref my complaint about miss sold PPI with Lloyds TSB.

 

We've been communicating with them verbally and written over the past two months or so.

 

This morning we received a four page rejection letter.

 

Now having read through a few other posts on here this appears to be a generic rejection letter.

 

I'm currently drafting another complaint letter requesting they reassess their decision, failing that I would assume my next line of approach would be to the FOS?

 

I'm posting this firstly to gather peoples thoughts on the above,

secondly is there anything else I could put into the letter I'm currently drafting that would help my case?

 

And thirdly am I taking the right approach here?

sf.pdf

Edited July 30, 2012 by Sonea Fifer
IMG Issues

[ims21]

Use this method to post up the documents

 

Make sure all personal identifiers are removed first

 

Dx100 – Instructions on uploading pdfs

 

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or ir you have PDF as an installed printer drive use that

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

[Sonea Fifer]

Hi there

 

Thanks ams21 - letter uploaded

Edited July 30, 2012 by Sonea Fifer

[dx100uk]

how did you complain?

 

dx

[Sonea Fifer]

how did you complain?

 

dx

 

Hi there

 

As you can see from my attached PDF letter (thanks to the mod who adjusted it for me) I complained initially via correspondence which was then backed up verbally by telephone call.

[dx100uk]

then i've been a berk?

 

can only see 4 pages not yours just their stupid generic rely.

 

dx

[Sonea Fifer]

then i've been a berk?

 

can only see 4 pages not yours just their stupid generic rely.

 

dx

 

Hi there

 

No you've not been a berk lol - I believe a forum mod removed my PDF attachment in order to ensure it was displayed it correctly. I've removed all the obvious personal details through photoshop before uploading but it doesn't hurt to have a second pair of eyes check it over.

 

I thought it was pretty much a generic reply, I posted here just for confirmation of that and to ensure I'm taking the correct path in escalating my complaint after the bank has rejected my reclaim. I must admit to being slightly disheartened upon receiving my post this morning but as I'm typing I'm doing my best to look on this as a stepping stone.

 

So, after reading the above PDF does anyone have any input / suggestions I can add to my letter please? And, am I doing the right thing by writing back to the bank or should I just approach the FOS now?

[dx100uk]

it was me, only saw 4 pages.

 

he can speculate all he likes

 

prove these things actually happened

 

dx

[Sonea Fifer]

it was me, only saw 4 pages.

 

he can speculate all he likes

 

prove these things actually happened

 

dx

 

Pretty much what I though too - here's a copy of the letter I'm sending back to them:

 

I am writing to you today in relation to your decision re my complaint about my Payment Protection Insurance (PPI) Policy. After reviewing my case you decided that the PPI was not miss sold. You explained your reasoning behind your decision and requested if I was unhappy with this to contact you further within 28 days from the 26/07/2012 with any further evidence to support my claim. I do have two very important points I would like to raise in relation to your decision:

 

Ø I stated on 01/06/2012 in our telephone conversation I had roughly £XXXX worth of savings at the time which as you pointed out would have provided limited means to protect my payments for a set period of time. Further funds could easily have been made available thorough borrowing from family members had the occasion arisen which would have provided more than adequate funding to cover an extended period of time. I was not asked if I had any savings nor was I asked if I could acquire further funds from family members in an emergency.

 

Ø In your conclusion: “You feel your advisor acted fairly and reasonably throughout the sale”.

I would suggest unless you have an actual transcript or recording of the matter IT IS unfair for you to introduce 'pure speculation' and 'conjecture' upon on what might or might not have happened in a conversation you were not a party to, is i find quite frankly rather insulting.

. Under your Consent to Cover you say “I am persuaded that this required a verbal explanation ensuring I was made aware of what I was purchasing” Using mere reference to your guidelines at the time to justify your refusal that 'it did not happen’ because' those were in place’, is wrong and unfair.

 

For the above reasons and those mentioned in my previous correspondence I am requesting a full refund of all my insurance payments plus interest. If I do not receive a favourable response from you within 14 days I will pursue this claim through the Financial Ombudsman.

 

Yours faithfully

 

Seem okay?

Am I missing anything?

Thanks go to yourself and this website for the mine of information relating to matters such as this. Should I be successful in my claim a donation will most definetley be made

 

 

[dx100uk]

i'd ditch the second paragraph

 

amended the first [i feel]

 

changed the end too..

 

i reserve my right to escalate toward court or the relevent authorities without further notification.

 

dx

[dx100uk]

In your conclusion: “You feel your advisor acted fairly and reasonably throughout the sale”.

.

I would suggest unless you have an actual transcript or recording of the matter IT IS unfair for you to introduce 'pure speculation' and 'conjecture' upon on what might or might not have happened in a conversation you were not a party to, is i find quite frankly rather insulting.

.

. Under your Consent to Cover you say “I am persuaded that this required a verbal explanation ensuring I was made aware of what I was purchasing” Using mere reference to your guidelines at the time to justify your refusal that 'it did not happen’ because' those were in place’, is wrong and unfair.

.

For the above reasons and those mentioned in my previous correspondence I am requesting a full refund of all my insurance payments plus interest.

.

If I do not receive a favourable response from you within 14 days i reserve my right to escalate toward court or the relevent authorities without further notification

.

Yours faithfully

[Sonea Fifer]

In your conclusion: “You feel your advisor acted fairly and reasonably throughout the sale”.

.

I would suggest unless you have an actual transcript or recording of the matter IT IS unfair for you to introduce 'pure speculation' and 'conjecture' upon on what might or might not have happened in a conversation you were not a party to, is i find quite frankly rather insulting.

.

. Under your Consent to Cover you say “I am persuaded that this required a verbal explanation ensuring I was made aware of what I was purchasing” Using mere reference to your guidelines at the time to justify your refusal that 'it did not happen’ because' those were in place’, is wrong and unfair.

.

For the above reasons and those mentioned in my previous correspondence I am requesting a full refund of all my insurance payments plus interest.

.

If I do not receive a favourable response from you within 14 days i reserve my right to escalate toward court or the relevent authorities without further notification

.

Yours faithfully

 

Hi there

 

Tyvm dx100uk - I've followed your advice and adjusted my letter accordingly. I'll update this thread as soon as any new information comes along.

 

Thanks again

[Sonea Fifer]

Hi there

 

Just a quick update - heard back from Lloyds who say even taking the additional information into account they see no reason to change their decision and this is their final decision.

 

Completed the questionnaire for the Financial Ombudsman, copied and included all documentation between myself and Lloyds and posted it off yesterday. My understanding is it could take some time due to the high case load they've got? Would I be correct in saying the FO can over ride the decision made by Lloyds?