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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

How long can they take to repair a product

brindle

By brindle
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brindle

brindle

Posted
Posted

I have a laptop on a extended warranty with comet.

 

On the 28th of August i took it for repair. (Hard disk failure)

 

10 days later they call me up to take the laptop back and phone the customer helpline to confirm with them that the laptop had hard disk failure. Smae day I took it back and they said they will send it off for repair.

 

I have heard nothing back and now have been without my laptop for over month.

 

How long are they allowed to take to repair my laptop?

 

Any information that you can provide that would be great.

 

Many thanks

 

Brindle

To get my bloody money back from those thieving wunch of bankers!

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blitz

blitz

Posted
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Its usually a time you have to agree with them, at argos we say 10 working days, and if under extreme circimstances it hasn''t come back in 15 working days we will give you a brand new one (down to the manager btw, not written down in).

 

Go into store, ask how long it should take (a faulty harddrive would usually mean they give you a new blank one), which should take a week at most.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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  • 4 weeks later...
chiefengineer

chiefengineer

Posted
Posted
Its usually a time you have to agree with them, at argos we say 10 working days, and if under extreme circimstances it hasn''t come back in 15 working days we will give you a brand new one (down to the manager btw, not written down in).

 

Go into store, ask how long it should take (a faulty harddrive would usually mean they give you a new blank one), which should take a week at most.

 

You are correct. Hard Disks themselves are simply swapped, as repairing them is very specialised.

 

It really shouldn't take that long. Most laptops can have their HDs removed without even taking them apart.

 

Jeremy

Jeremy

 

Computer Problems? Give me a shout...

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blitz

blitz

Posted
Posted

My parents once made me get a HDD installed on my old laptop by a technican at the cost of £20 (they even kept the old HDD), I got home took it out and put it back in again in about 20 seconds.

 

I could install a HDD on a laptop / pc should it be completly internal in less then 5 minutes (some of those screws are fiddly)

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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chiefengineer

chiefengineer

Posted
Posted
My parents once made me get a HDD installed on my old laptop by a technican at the cost of £20 (they even kept the old HDD), I got home took it out and put it back in again in about 20 seconds.

 

I could install a HDD on a laptop / pc should it be completly internal in less then 5 minutes (some of those screws are fiddly)

 

Also, you need a special screwdriver sometimes. However, it should still take a very short time.

 

Jeremy

Jeremy

 

Computer Problems? Give me a shout...

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reidnet

reidnet

Posted
Posted
Also, you need a special screwdriver sometimes. However, it should still take a very short time.

 

Jeremy

 

Yep , Special Screwdrivers indeed..Do you know how much Left Handed Screwdrivers Cost ...lol

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PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

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chiefengineer

chiefengineer

Posted
Posted
Yep , Special Screwdrivers indeed..Do you know how much Left Handed Screwdrivers Cost ...lol

 

I should do, being left handed myself!

 

It's not the cost, its finding somewhere that sells them...

 

Jeremy

Jeremy

 

Computer Problems? Give me a shout...

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MrShed

MrShed

Posted
Posted

No more than an hour to INSTALL a new laptop HDD - I did a fully internal one other day at work in 30 mins. But you then do have to add another hour or two to set the laptop back up with the software etc.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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chiefengineer

chiefengineer

Posted
Posted
No more than an hour to INSTALL a new laptop HDD - I did a fully internal one other day at work in 30 mins. But you then do have to add another hour or two to set the laptop back up with the software etc.

 

So maybe three hours work then, assuming they don't just leave the software reload to the customer...

 

Jeremy

Jeremy

 

Computer Problems? Give me a shout...

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  • 1 month later...
Lefty

Lefty

Posted
Posted

Your product must be returned to you within 28 days. If it is not, you can request a replacement product.

 

BTW - 28 days means just that. It includes weekends and bank holidays!

 

Cheers!

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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sbfido

sbfido

Posted
Posted

The Sales of Goods act does not specify a time scale. I had an issue with Currys in relation to my PC. A new PC that had meltdown within two months. One on site home visit and no repair fourth coming. The store claimed theat they had the righ to reasonably repair it. I retorted and accepted this had been given, now they must immediately repair refund or replace or i will isue a summons. I got a new PC higher specs and an additional extended warrenty. Shout loud and follow with letter. It does the trick with most compnaies. I also found adding a little line at the bottom of the letter cc The Consumer Action Group was a nice touch.

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

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rosiecotton

rosiecotton

Posted
Posted
The Sale of Goods act does not specify a time scale.

 

 

Exactly that - it just says goods should be repaired within a "reasonable time". This is because this timescale won't be the same for different products. For example, a fridge is more urgent than a television - so a reasonable time to repair a fridge would be shorter than a reasonable time to repair a television.

 

The best thing to do with goods like this is to make time of the essence at the time of taking it in to repair - tell them that you want it back by [and name a reasonable date in the circumstances, it's no good saying you want your laptop back tomorrow!]. Follow up by putting this in writing. Then you have a definitive date by which you can say - you've not repaired this within a reasonable time, so I'm looking for a replacement/partial refund.

  • Haha 1

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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