HFC PPI - Can I make a claim?

[Jilbo78]

Hi all

I've been reading some posts on here and he good advice offered so I thoughtId join and see if someone could offer me some advice....

I took out a loan with HFC bank some years ago. At the time of applying forthe loan (in person) I was told that unless I took out PPI my loan applicationwould be unsuccessful. I have now decided to try and reclaim the PPI as Ibelieve it was mis-sold. The loan is now paid off and as a result I’ve destroyedall the paperwork so don’t have any details of the loan, i.e. account numberetc.

Could someone tell me how (if it is possible) I can get these details fromHFC and what details need to supply. Also would I have to provide any ID to getthe info? Do I then just write to them asking saying I want to reclaim the PPI?Sorry for all the questions but I’ve read that many websites about reclaimingPPI that I’m more confused then when I started!

Thank you!

[ims21]

Hi and welcome to CAG

 

I've moved your thread to the PPI forum.

 

HFC were heavily fined for their compulsory PPI strategy so you have a good case.

 

First thing would be to send a Subject Access Request (SAR) to HFC to get as much data as you can from them. There is a template for SAR int he CAG library, the link to which is at the top of every CAG page in green. The cost is £10 and they will have 40 days to comply. Add a paragraph to say that this SAR is to include copies of any and all agreements you have had with them or deatils of the figures from those agreements.

 

When you have your data the normal process would be to complete a fos consumer questionnaire (available from the fos website) together with a spreadsheet of claim and submit both to the lender requiring refund of your money.

 

SAR first though and in the meantime do some reading around the PPI forum to get up to speed on what others are doing.

 

ims

Edited April 7, 2012 by ims21

[Jilbo78]

Many thanks for your help! I'll make a start on the SAR now.

[sucker_punch_that_debt]

Hi jilbo78

 

We are in exactly the same boat.

 

I had accounts with HFC closed over 6 years ago and was mis-sold in the same way. I also have no paperwork, shredded it all.

However I found the account numbers on some old bank statements as the payments were direct debits, so you could try that.

 

Good luck

[Jilbo78]

Hi Sucker Punch, If you don't mind me asking, have your tried reclaiming your PPI? I've checked my bank statements and it just says H B, no account details, might give my bank a call though and see if they can provide any more details on the direct debit.

Edited April 7, 2012 by Jilbo78

[sucker_punch_that_debt]

Hi jilbo78

 

No I haven't sent a claim form in yet, I'm waiting to see if they have any account information on record. So far they have replied to my SAR saying they don't hold records for more than 6 years.

 

I have sent a non compliance letter, because they have been able to provide account information for customers longer than six years and asked them to send me proof that my records have been destroyed. I'm just waiting for a reply.

[sucker_punch_that_debt]

Well, low and behold!

 

No reply to my non-compliance letter, what would be my the best course of action at this stage?

 

Thanks

[sucker_punch_that_debt]

Sorry jilbo78

 

I meant to respond in my original thread.

[Jilbo78]

Hi all

 

Apologies in advance for the long post....

 

I posted a while ago asking for help with getting account details from HFC. I have now got the details (well some) and would like to know how to progress, if I can.

 

The reason I'm trying to claim PPI back is at the time of applying for the loan,

although I was told PPI was optional,

 

I was also told that if I didn't also take out PPI the application would be declined due to my age and the amount I was applying for.

 

I told them numerous times that I didn't want PPI but in the end had too to proceed, so......

 

I had 2 loans with HFC.

 

The original one was paid off over 6 years ago so they can't provide any details about it, I do have the account number though.

 

The second loan was used to pay the first one off and the extra was used as I intended.

 

This loan was paid off about 2 or 3 years ago and they have provided details of this loan.

 

In all the paperwork they provided is a copy of a letter I sent about 5 years ago trying claim back PPI on the second loan.

They replied basically saying it wasn't mis-sold as I was told it was optional.

I had forgot I had previously tried claiming PPI back.

I didn't go to the ombudsmen about it as I should have as we were in the middle of a house move and it got pushed to one side and forgotten about.

 

I'm wanting to know if I can claim back PPI on the first loan even though I don't have amounts only the account number

and can I try and claim back the PPI on the second loan even though I have already tried and it was rejected.

 

If I can, how to I go about doing it?

 

Not sure if this is relevant but one of the other reasons they gave when they rejected the claim was "I would like to advise you that your policy was sold prior to the introduction of the FSA's General Insurance regime on 14 January 2005."

 

The PPI amounts aren't huge, on the second loan it was about £1700, I'm not sure about the first but it would be similar.

 

Sorry again for rambling, just want to either sort this out or put it to bed. Thanks

[dx100uk]

threads merged.

 

yes on both couns just ignore the first try!

 

if you have the agreement for loan 2

it should give a figure for loan 1 pay off.

 

and are you aware of how much PCM loan 1 was?

 

dx

[Jilbo78]

Hi dx

 

Loan 1 had a balance of £6732.90 when it was paid off with loan 2 in September 2003.

 

I don't know when I took out loan 1 but the monthly payments were £256.

Apart from the account number I don't have any further info on that loan.

 

Loan 2 was for £10,000 with interest it was £14415.84. ASU PPI was £1303.62, with interest £1879.20.

 

Thanks

[dx100uk]

i would guess you could apply the same 'info' on PPI to loan 1

as is on the loan 2 areement,

PPI was about 13.9% with them at that time?

 

dx

[Jilbo78]

Sorry if this sounds dumb, do you mean

13.9% Apr? Says 13.7% on the credit agreement.

 

It's confusing claiming back PPI, Im guessing they hope it puts a lot of people off. Mind you like I say it could just be me being dumb!

 

Thanks