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    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
    • Read these 6 things you can do to be empathetic to other people’s views and perspectives.View the full article
    • Peter Levy says he received a call from someone pretending to be from his bank in February.View the full article
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Birmingham Midshires ERC ***WON***


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I'm no legal expert on the DPA, however I think one of two things could be done:

 

1. Phone up the ICO, tell them what has happened and ask for a contact name of who you can write to in order to issue a complaint against this rather serious breach.

 

2. Get in touch with the other person and let them know BM have sent you their personal details. Lay on the DPA, ICO complaint, etc, make sure they're suitably annoyed and angry about this, and step well back to watch the fireworks.. :)

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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I'm intending to do these things-the question is all about timing.....I don't want to shoot my bolt too quickly and overplay my hand.If I can use this to get what I want,I will.

 

All hinges upon the initial reply I get from BM for my request for repayment.If they want to play clever,2 can play that game!! ;)

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now this could be interesting ! You might not prove the correct point here licker (i.e. ERC's are unlawful) but you may well have the upper hand and submit them into refunding the fees subject to keeping quiet.

 

Very different to other cases in that you now have a bit of dirt on these guys. I will watch with interest !

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am I really in such a potentially advantageous position?This is getting exciting!£7K would make such a difference to me.I am well on the way to being unsecured debt free with all this.That would put the tin lid on it.

 

I want to screw the cash out of them without it looking like it's blackmail,but I was thinking maybe of doing the above,plus maybe going to the press....???

 

D'ya think that might raise a big enough hornet's nest? ;)

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one thing I have learnt from my dealings with MBNA is do not let them call your bluff. If you threaten anything then bloody well make sure you go through with it !

 

I can't see as the press will be that bothered about it to be quite honest, not whilst there are murderers on the sreets anyway, but yes, without blackmailing them you can very easily use this to your advantage.

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I'm definitely prepared to go through with anything I threaten.I've had to report Citi cards to trading standards today for continuing harassment phone callsdespite 2 cease and desist letters.

 

£7K is as good in my pocket as it is in BM's!! :)

 

I'll let you know of any progress!!

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under normal circumstances i wouldnt see them paying up, but i think that you have an ace in your hand.

when you sign up for a mortgage, the lender can expect to make a sum from your initial tie in term. they still want all of this profit even if you want out early.

my last change of mortgage cost me £1224 to abbey, but this was the amount i recieved in cashback at day 1 so there is not much that i can say...... apart from more power to you... and good luck

 

 

 

 

 

£7k would be nice no matter where it comes from

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had a reply letter from Baljit Kaur,at the BM Mortgage contact centre.

 

thank you for you recent correspondence.I'm sorry to hear you're unhappy.

 

At Birmingham Midshires we take customer complaints very seriously and I'll answer you as quickly as possible.I'll contact you no later than 4 weeks from 17 July 2006.I may need this long to carry out a thorough investigation,but I do hope to repsond earlier.

 

I understand your complaint is as follows:

 

you would like us to eview the charges that have been made on your mortgage account.This is in response to your letter dated 15 June 2006 and received by us 17 July 2006.

 

Please contact me if this is not correct.

 

I enclose our leaflet giving details of our Internal Complaints procedure.

 

 

 

 

Obvious points to note-

Attempted delaying tactics-will not be tolerated.

I do not want a review of the charges-I want them repaid.

No mention made of the Data Protection Act breach caused by them sending me someone else's name,address and account number.

 

I'll compose a reply later today....

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I have drafted this response........

 

WITHOUT PREJUDICE

 

Dear Mr Kaur

 

Thank you for your letter of 17 July.

 

I would like to reiterate that I have requested a refund of the early repayment penalty of £3250 which you levied when we repaid the mortgage in full after we sold our property in January 2004. We were also charged £2989 (a “switching fee”) when we moved from one mortgage product to another in October 2000,for which we also request repayment.

 

There are also various “Assess fees” for late payments etc dating back to 2000,which when added together with the switching and early redemption fees, amount to a total of £6768.

 

I also wish to remind you of the extremely serious issue I raised concerning the disclosure of another customer’s name, address and account number in the documentation sent to us.This matter can be amicably settled with yourselves on full reimbursement of the disputed penalties,and the offending items of data can be returned to Birmingham Midshires following the successful conclusion of this matter.I am seeking advice as to the most appropriate course of action which may or may not have to be taken,should deadlines pass with no positive response.

 

The 4 week period starting 17 July is of no relevance to me,as I have already given a perfectly reasonable 14 day window of opportunity to amicably resolve this issue.

 

Yours faithfully

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Wouldn't like to be on the receiving end of that letter - whats the guess that you'll get another template response?

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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probably,but I'll be getting stuck in as far as possible.This is too big to let go without a fight.

 

If it goes as far as interest,I'm looking at a grand total of around £9500.

 

anyone care to let me use an address in England to launch a claim?;)

£5K claims at a time would be faster to get sorted than the £2k limit we have over here.....

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I also wish to remind you of the extremely serious issue I raised concerning the disclosure of another customer’s name, address and account number in the documentation sent to us.This matter can be amicably settled with yourselves on full reimbursement of the disputed penalties,and the offending items of data can be returned to Birmingham Midshires following the successful conclusion of this matter.I am seeking advice as to the most appropriate course of action which may or may not have to be taken,should deadlines pass with no positive response.

 

You should not withold the information you have received - you are duty bound to return it to them as soon as possible. Put it into an envelope addressed to the owner by name with the number of the account with a full note explaining how you got it and givng our website address. You should mark the envelope strictly private and confidential and give it to the owner's bank with a note asking them to send it to the account owner.

 

Also complain to the Information Commissioner and explain exactly what has happened.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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The information was in connection with the sale of his house.He may not even be a BM customer anymore,in which case the document conveniently "disappears" into the ether,BM deny knowing what I'm talking about and I have no proof that it ever happened in the first place.....

 

Back to square one.

 

I'm not telling them that I'm keeping the information-I'm just giving them a timetable for it's return.......or for the appropriate body taking action against them

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The information was in connection with the sale of his house.He may not even be a BM customer anymore,in which case the document conveniently "disappears" into the ether,BM deny knowing what I'm talking about and I have no proof that it ever happened in the first place.....

 

Back to square one.

 

I'm not telling them that I'm keeping the information-I'm just giving them a timetable for it's return.......or for the appropriate body taking action against them

You need to return or destroy this information imediately. You have absolutely no justification whatsoever for holding on to it. You will never be able to use it as a bargaining chip.

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

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I note that they sent an envelope for you to return the documents.

 

The items you have are the property of BM, and they were sent to you in error. By refusing to return them, and seeking to use them in the way you have suggested, you are potentially leaving yourself open to a charge of theft.

 

 

 

 

 

 

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the simplest way around this just seems to be send it to the IC with a covering letter telling them what happened and let them deal with BM for dropping a clanger....

 

then no-one can accuse anyone of anything.

 

If BM can do this with this guys info,they can potentially do it with mine or anyone else's.It's just downright shoddy unprofessionalism on their part.These are the type of people we are supposed to trust with our money and our details?

 

Total joke.

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  • 2 weeks later...

Excellent stuff.. 4 days from LBA on my redemption fee, 2 on penalty charges (I cut my timeline to 7 days as they've never done me any favours).

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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  • 2 weeks later...

letter just received from BM-

 

you will remember i wrote to you on 19 july to let you know I am looking into your complaint about the charges applied to your mortgage account.

 

I had hoped to be able to answer you in full within four weeks of receiving your complaint.I am sorry to let you know that I need more time because I want to throroughly investigate your complaint,in the hope of reaching an agreeable conclusion to this matter .

 

Your concerns are important to us and we take them seriously.I hope you will appreciate that it is not always possible to complete a thorough investigation with this time.I am sorry for any inconvenience this delay may cause you and confirm I will reply within the next 5 days.

 

yours sincerely

 

oh,well.Looks like court again.......

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I know it was discussed that their DPA screw up was a bargaining chip, but I wonder whether it's making your complaint more complicated? BM have caved in to my penalty charges refund request this morning, but refused the redemption penalty charge refund request (see my thread).

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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I was wondering-could I issue a claim for the late payment charges in Northern ireland,and use an address in England to go to moneyclaim in order to go after the ERC and the product swap fee?

 

You could do I suppose. Of course the question might be asked why you're doing that, and your answer is 1. it's two separate cases, and 2. the NI limit forces you to do the ERC/product swap one in England.

 

Remind me, did you put them down in one complaint or two? How long ago did your LBA(s) expire? Sorry, but saves me straining my brain having to find it in the thread :)

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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