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    • What type of finance is it?   HP, PCP, Loan? They want her to ring so they can bully her into making payments she can't afford...unless she can record her calls then IMHO, I'd keep everything in writing. Is £400 SSP her only income? There's no chance they will justify taking half of that.   Lodge a formal complaint with them ASAP, exhaust it, and then you can escalate it sooner rather than later, ruddy sharks!  
    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Cooperative PPI on Loans


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Hi All, just received my SAR pack back from Coop (late but I'll forgive them due to bank holidays etc).

 

In it are credit agreements for 3 loans, all are governed by CCA 1974 if that makes any difference.

 

Loan 1 is from 1994 and has PPI, Loan 2 is from 1995 and is barely legible but has premium something which I think must be PPI however loan was £4k then this is another £900 which seems high, Loan 3 is from 2002.

 

Loan 1 was eaten up into Loan 2.

 

My query is that none of the credit agreements I have in front of me gave an option for PPI no tickbox or anything, can this be right? I'm fairly sure it was intimated that the PPI was not optional however its so long ago my memory is sketchy.

 

Advice please? Would I have a case for missell on that ground alone?

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Hi

 

If you weren't given an option and it was put on there regardless then it was mis-sold.

 

All the information you need is in No.1 in my signature and there are spreadsheets at the end to help you work out your claim amount.

 

Send a copy of the completed spreadsheets and a completed fos consumer questionnaire to the lender together with a brief covering letter requiring refund

Edited by ims21

 

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  • 1 month later...

Hi Again, some advice if possible please.

 

Co-op have responded and admitted that they haven't offered the usual high standard of service so have offered a goodwill gesture to cover the last loan PPI payments and 8% interest but go on to say they no longer hold records of the 2 earlier loans so unless I can come up with agreements and statements they can't reimburse those.

 

Firstly they have the agreements because they sent me copies, secondly I don't have statements from these loans as they are so long ago, other than the last 2 years worth of the second loan that again they sent me. Also on the second loan agreement it is written on please clear and close the previous loan, so as far as I'm concerned they have all documentation needed to prove it?

 

Am I fighting a lost cause here?

 

I'm not happy with their offer, they know perfectly well I have paid all my loans off in a timely fashion and have the credit agreements so could quite easily work out what is owed.

 

Do I pass on to the FOS or could anyone offer advice on how I respond please, also what timeframe do I give them, can I call the shots or do they get 8 weeks again? I'm absolutely livid.

 

Thanks for any help offered.

Edited by ATRO
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I have written a quick letter in response as follows, should I put any time limit on them for a response?

 

Dear Sirs,

 

In response to your letter dated 18th July 2012, which was in direct response to my PPI complaint made on 12th June 2012 I enclose the information you claim to not have.

You state in your letter you have no data regarding the first 2 loans yet the information I have enclosed came from yourselves in response to a Subject Access Request I made prior to submitting my PPI complaint.

The 2 loan agreements show that PPI was attached and the second loan agreement has a written note on it signed by C.Turner stating the instruction “Please clear and close personal loan”, this was consolidating the first loan, I have also attached a record of activity of loan account 2 for the final 2 years, once again proving ALL loans were paid off in a timely fashion in accordance with the loan agreements.

As you have already admitted “we are not satisfied that we have provided you with the high standard of service we would expect” I would urge you to respond to me as a matter of urgency.

I have once again enclosed my previous covering letter along with spreadsheet calculations for all 3 loan account PPI.

Further to the above I am requesting a full refund of all my insurance payments, plus interest, which total £5,031.05.

 

 

Yours faithfully

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  • 2 months later...

Having had numerous calls to Coop chasing them I finally got a return call from them on Wednesday.

 

They have agreed to my claim and their figure is just below mine, I am awaiting confirmation and their workings through the post.

 

Thanks all for every bit of help with this.

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Still no letter, rang the customer services and was basically called a liar.

 

Apparently no record of tel conversation and the offer is still being calculated plus they don't give out figures over the phone!

 

Awaiting a call back from a manager as we speak, I'm sick of being given the run around now.

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Well, finally offer has landed on my doorstep, and finally its pretty much right, once i receive the funds I will make a donation!

 

Sent a complaint letter in to customer relations detailing all the troubles I had in dealing with this and having a manager tell me I was a liar, then not having the neck to call me back once it was proved I wasn't.

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