Need help about Brighthouse asap please

[avenged_angel]

I read the posts on here advising to cancel OSC,

because it was costing me more than I could afford each week,

 

I did as it said on my agreement terms and conditions,

 

I wrote them a letter informing them I was giving them 7 days notice in writing to cancel my OSC which was dated 27/04/2012 to take effect from 04/05/2012.

 

However they have refused to acknowledge this and are now demanding 3 weeks full payment including OSC

and charges for me being late with my payment,

 

I am late because I refused to pay the amount with the OSC on

and they refused to take any payment without it.

 

They have just been to the house with a van to collect payment/or pick up goods

as stated in a note they have pushed through my door..I never answered.

 

I'm wondering where I stand legally though,

I should be able to make the payments without the OSC since I cancelled it under the agreement written in the Terms and Conditions surely?

 

But who would I complain to if I wanted to take this further,

 

the manager at the shop just won't accept any payment so effectively it's their fault I'm in arrears,

 

I only refused to pay for the OSC which I have cancelled

 

..at my wits end here..

[dx100uk]

utter rubbish

they CANNOT take good without a COURT ORDER

 

and even THEN it wuold be COURT BAILIFFS not

some monkies from Brighthouse that do it.

 

if they comeback

 

call the police!!

 

as for your paymnts

 

pay what you want to pay , ys minus the OSC

 

put in a reclaim too for all the WORTHLESS OSC you have already paid.

 

use this spready to calc what they owe you!1

 

This second spreadsheet is a compound interest calculator and can be used both for PPI claims and Charges Reclaims on Revolving Credit Accounts such as credit cards. Compound interest is not an award that fos will give in respect of PPI claims but it can be used in PPI cases that are pursued through the courts. It is the standard sheet that is also used for charges reclaims both on credit cards and loan accounts where interest in restitution is claimed.

 

CISheet v101.xls

 

 

......................

 

 

dx

[Bang!]

What percentage of the goods are paid off?

 

Have a read at the 'wiki' on the site for brighthouse which will answer a lot then ask anything you feel you need a hand with still.

 

The charges they took can be reclaimed.

 

Never let them in and never sign anything if they visit.

[avenged_angel]

Thanks I will do, Going to speak to the store manager again tomorrow and see what he say's this time. I just feel really intimidated by him, especially now it's resorted to threats! I've only paid off half of one item and a quarter of the other so I still have to deal with them for a while yet..hopefully minus the OSC!

[Bang!]

Half paid means they need a court order to take it AND a court order to enter your property.

 

Quarter means it could be taken but they would need a court order to enter your property.

 

Its the Consumer Credit Act 1974 section 90.

 

What they normally try is to bully you into signing you permit things to be taken.

 

You already noticed tge bully boy tactics which you cannot really prove - but thats how they work - so DONT visit or call (unless you can record it) - do it all in writing as they wont lie as readily then.

 

OK?

[Bang!]

Worth adding - call trading standards and mention it in your letter.

 

They bully you with threats - you can bully them far better using the law.

[dx100uk]

sorry the previous post has been removd due to several inaccuracies.

 

dx

siteteam

[Anus Horribilis]

Going to speak to the store manager again tomorrow and see what he say's this time. I just feel really intimidated by him, especially now it's resorted to threats!

 

You are the customer, and if they don't treat you that way then you should close your business with them.

[Moaninsod]

I have been a customer with Brighthouse for a while and had a few issues with them. I haven't had to resort to writing to them yet as I have managed to resolve the issues in the shop. On these occasions I have waited to go in on their busiest trading days when the shop is full of potential new customers then calmly but loudly argued my case. It is very suprising how quick they want to help when people start walking out of the shop without buying. I am not saying this will work for everyone but it did for me.

Only got 2 items left now to pay for and relishing the day these are paid off and I am free of this company.

[Anus Horribilis]

It is very suprising how quick they want to help when people start walking out of the shop without buying. I am not saying this will work for everyone but it did for me.

Only got 2 items left now to pay for and relishing the day these are paid off and I am free of this company.

 

Good for you! Losing business is the only thing that really frightens these sharks, so hit them where it hurts!

[jkittey]

Sorry for jumping on your thread but couldnt open my own ,

I have a fridge/freezer on a 3 yr term only 6 months to pay

Till its mine , it has been repaired once and is going back in with same fault , the engineer said it would more than likely be scrapped and i will get a 'like for like' ,

My question is does this mean i will get a 2nd hand FF ? Which i certainly dont want as i have kept mine immaculate looks brand new . Or will i get a new one ?

Any responses much appreciated thanks