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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sick certificates/epilepsy/meetings


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Hi,

Just need some advice and I know someone on here will be able to help.......

 

My partner has epilepsy has been completely controlled for approx 20yrs. Medication has recently stopped agreeing with him and neurologist has changed medication. This has resulted in seizures - both full seizures and absence seizures. He did self cert from work for first 5 days then GP signed him off of work for 4 weeks.

 

Informed employer and posted in sick cert - kept copy for records.

 

End of 4 weeks, GP issued another sick cert for 4 weeks. I spoke to his manager, his speech is very slurred and he is confused and muddled at all times, and explained. She said that 1st cert not received, I said I had a copy and should i send that with the new one. She said yes. I sent this a couple of days ago

 

He is now on half pay which is same as SSP.

 

Manager has been phoning every couple of days for updates. He isnt improving and being referred to UCLH Neurolgy hosp as urgent case with a view to admitting as epilepsy so unstable.

 

Manager calls today and says no certs received. I said new one and copy only sent a couple of days ago and sent 2nd class - money is v.tight. She said that copy is now no good as shes checked with hr, and they also needed it by today for next months pay!!!! I said I can request copy from GP but earliest i can request that is next weds!!

 

She then said she wants a meeting with my partner as hes been off 4 weeks. I explained that he cant, hes completely out of it most of the time, having absences and wouldnt be abe to speak for himself in the meeting. She then asked if her and hr can come to home address errr no.

 

Can they suddenly hold ssp/half pay without the cert? Have called GP and no gps there now. Earliest it would be ready to collect is next thurs afternoon.....

 

Can they request meetings when he is in this state and signed off work????

 

Any help would be great as with 2 small children, and a very poorly partner I cant even think straight! xxxx

oh and when i get the next cert i have to take it into the employer in person and hand it to her......

 

I think that your partner would fit the definition of dsability under the Equality Act 2010. He has a long term serious health problem and relies on medication to enable him to work. His employer is obliged to make adjustments to help him continue in work and one of those adjustments could be to maintain his full pay during this period of absence and not count these sick days as sickness absence - I mean do not add them to his sickness absence leave record.

 

He is obvioiusly too unwell to attend a meeting but I suppose the employer wants to find out when he might be able to return to work.

 

In his position, I would write (e-mail is faster) to the employer and explain that a meeting would be stressful and pointless at this time. I would provide a return to work date, if there is one or give a rough idea of when I could return, if possible. I would also invite the employer to obtain a medical report from my treating doctor or specialist.

 

I would also mention the full pay issue and say that I am keen to return to work as soon as possible and will attend a meeting to discuss a return to work plan and any necessary workplace adjustments ( phased return, physical aids, changes to workload etc) that may be necessary as soon as I am up to it.

 

I would also say specifically that I feel that I fit the definition of a disabled employee in line with the Equality Act 2010 and ask for full pay as a reasonable adjustment. It is important to spell things out for the employer so that they cannot claim ignorance later.

Edited by Browncow
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A massive THANK YOU for your advice. That is really helpful. Have drafted an email for him to send and get him to send it to his manager later today and make sure he copies in HR. I shall let you know what happens.....
Good luck with that. :-)
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  • 2 weeks later...
Hi,

Id put in the email about the equality act etc. After a week of hearing nothing, not even an acknowledgement we received this email from them this afternoon

 

"Thank you for your email.

 

I can confirm that we have received today, the second certificate with a

photocopy of the first one. As we have received the original second

certificate we do not need a replacement of this certificate.

 

In regard to your other points in your email, I am awaiting advice from

HR and will be in touch as soon as I am able.

 

Regards"

 

Am due to pick up the duplicate certs from GP tomorrow and will hand deliver the missing first one to her by hand...

How long do I give them to get back to us....I did copy HR into the original email to his manager and she also cc'd in HR in her reply

I would thank them for their reply and ask that they resolve the "full pay as a reasonable adjustment issue" as soon as possible as the financial stress is making the condition worse. I would also point out that given your partner's disability, it is possible to treat him more favourably than other workers by continuing full pay until his medication problems are resolved.

 

I would include the last bit because the employer may try to use the "we treat everyone the same in respect of sick pay - that is the company policy" argument so I think it best to counter that before they even have a chance to raise it as it will save time. Also, if this ends up at a Tribunal, you will be in a better position if you have made it clear that the Equality Act does support the continuance of full pay for disabled workers in similar circumstances.

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