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ADDABET Vs MBNA


ADDABET
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Sent my Data Protection Act Disclosure Request on 07/09/06:D , got the usual bull back about dealing with my complaint and them sending a full reponse by 17/10/06..........................yeah right:mad: well see if not i'll got to the '7 day letter' warning before going to court:p .

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Quick update,

Just got this response letter,

It yarns on about how there charges are an integral part of the terms and conditions blahdy blahdy blah......:mad:

.....On this occasion, we have provided the information to you free of charge; therefore, your cheque for £10.00 has been credited to your account.....

.....We do value your custom and so we would like to resolve this matter. I have therefore credited your account with a goodwill payment of £70.00 on the basis that this is in full and final settlement of your complaint.:lol:

 

The next page lists £149 worth of charges, signed Steve Bailey (Head of Customer Advocate Office) but only going back to Jan 06.:eek:

 

It says that if this information is not sufficient and wish to make a full data subject access request i should complete and return the attached form and include a £10 cheque and phototcopy of drivers license.

 

Well i assume this is common practice with MBNA as a delaying tactic, should i return the attached form with cheque and proof of id ??? or should i stick to the original 40 day deadline and then go to the next stage ???

As i don't know the total charges i'm claiming i guess the best thing to do is accept the £70.00 as partial payment ???

 

:-D

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Right,MBNA have refunded all my charges of £130.00 to my account:) !!!

How embarrasing as i thought i'd had the card alot longer but recall i've only had it since December 2005:-| ..............................

So all in all quite happy with that result :razz: !!!

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