Ebay buyer wants a refund, I don't control vodafone network!!!

[dorishaslop]

so far he hasn't opened a dispute, although to be fair I have not responded to his message yet... as for the paypal I requested that the money be withdrawn to my bank account and on paypal this is saying completed, but as yet it is not in my bank account. I don't have anything down for paypal as direct debit, as far as I can see when ever I pay by paypal it just appears on my bank statements as a withdrawal not a direct debit.

Andy, the ins and outs I was worried about were things such as my car insurance and other household bills, plus my disability benefit goes in monthly.

I've spent all day just looking at the ebay and paypal forums and it just seems that it's all in the buyers favour.

[transient]

Yes as mentioned they find about 90 percent in the buyers favour

 

As you don't have a DD in paypal then login and remove your card as a payment option and that's it you will be fine

 

Payment will be in your account 3 days after withdrawal if withdrawn on a business day including that day but can take 5 days though. As you have a email saying completed it has been processed so now just remove your card as a payment option

[MegaCraggy]

Respond to him asking to return the phone special delivery or recorded delivery if he says no I want my money first, tell him to get lost, ebay will TELL him to return the phone as will paypal. until he opens a dispute through ebay or paypal he has no chance, it is not necessarily always in the buyers favour, sellers do win. though rarely.

you need to stop worrying until he opens a dispute, and i don't think he will, anybody thats asks for their money back before they return a item is trying it on. if you refunded them on that basis what do you think your chances are of getting the phone back? NONE! they are using scare tatics , don't be taken in by it. please. are you new on ebay?

[dorishaslop]

Yes as mentioned they find about 90 percent in the buyers favour

 

As you don't have a DD in paypal then login and remove your card as a payment option and that's it you will be fine

 

Payment will be in your account 3 days after withdrawal if withdrawn on a business day including that day but can take 5 days though. As you have a email saying completed it has been processed so now just remove your card as a payment option

 

thanks again, what about the money that ebay take for their fees, can they not refund this scoundrel from my ebay account... sorry to be so wary but every penny counts to me

[dorishaslop]

Respond to him asking to return the phone special delivery or recorded delivery if he says no I want my money first, tell him to get lost, ebay will TELL him to return the phone as will paypal. until he opens a dispute through ebay or paypal he has no chance, it is not necessarily always in the buyers favour, sellers do win. though rarely.

you need to stop worrying until he opens a dispute, and i don't think he will, anybody thats asks for their money back before they return a item is trying it on. if you refunded them on that basis what do you think your chances are of getting the phone back? NONE! they are using scare tatics , don't be taken in by it. please. are you new on ebay?

not new to buying, but this is the first time I have sold anything like this, I needed the money to go away with so the last thing I needed was to be ripped off.

[MegaCraggy]

ive posted this on the ebay forum for you, hopefully they will give you some answers and put your mind at rest.

[transient]

It depends on whether he opens a dispute within paypal or ebay

 

The dispute if opened will take a while so no rush and no need to panic

[dorishaslop]

thanks Megacrappy, I'll try to find it,,, I may be some time

[MegaCraggy]

http://community.ebay.co.uk/question/Selling-Ebay/Moblie-Phone-Help/18000452506

 

here you are.

[dorishaslop]

thanks mega xx

[andydd]

http://community.ebay.co.uk/question/Selling-Ebay/Moblie-Phone-Help/18000452506

 

here you are.

 

Doesnt look like some of the posters on the Ebay forum like the advice here !

 

Ignore the incredibly bad advice form the site team guy to shut down payments to PayPal and to report his bank card as stolen.

 

 

 

PayPal will just force a refund and send in debt collectors to chase their money.

 

 

 

I can't believe that guy.

 

Oh no !..Not the Debt Collectors..start trembling !..What will they do ?... Answer..Sweet FA

 

Andy

[dorishaslop]

ha ha Andy, If I was scared of debt collectors I would have been gone long ago,

 

As it happens the buyer hasn't opened a case against me yet, I keep checking my e mails bt nothing yet. I was reading their rules and from what I understand he should do it withing seven days of receiving the phone, which leaves him till Thursday. I did contact him telling him he must return the phone at his own expense and we'll take it from there abiding by ebay rules. not heard a dicky bird since.

[transient]

Don't mean to seem pedantic but it is retuned and you bear the cost I believe

[dorishaslop]

sorry transient, but according to ebay if he wants a refund then he must return it to me at his own cost and he must make sure it's trackable. as yet he hasn't returned it or contacted me again,

[transient]

I stand corrected if that's the case but I always thought the seller caught the brunt of the cost if being returned. Should be sent trackable for their own cover

[dorishaslop]

I did think that too, but believe me I went through all the rules with a fine tooth comb.. and they say if he wants a refund then he must return the goods.