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    • I wasn't going to name them a if I had no standing, I  didn't want to slur their name, but nothing I have written is not factual, and of course, "woefully inadequate" is my opinion only., Others may differ.   It is Onestream and yes, I purchased it onlline. Oddly, I have some package that is supposed to give me a higher level of onsite engineer support, but I don't think they have met that, either. Will have to check. I have opened an offical complaint with them and of course they are not prepared to move on it.   Apols for the tardy response - I was travelling with work and have not great access to personal email at that time (only have a tablet, and fat fingers and tablets don't mix well).   Thanks, JA
    • scan barclays.pdfscan barclays.pdfscan barclays.pdf Thanks - scan pdf attached.
    • I have yet to know of someone who’s got that. Everyone I know or have heard of on these forums has just ignored and so far nothing. Touch wood that remains.  just ignore- you’ve tried and they just don’t cooperate. 
    • The council have been very helpful, shockingly, so the tax is all on hold until further notice.  However, he keeps passing the dementia tests with flying colours like we all knew he would, he's a very intelligent man and he seems perfectly lucid at times, but the severe and rapid decline in his ability to complete some simple tasks or even acknowledge there's a problem in some areas i.e. his finances, diet, medication and personal hygiene. Without this or the POA we're still fighting them off one by one.  The bailiffs are still hounding him in some instances, but my cousin is fending them off as much as he can with your advice.  More letters are coming weekly though and an arrangement was made for him to pay one of them when they turned up one morning for his car. He turned the carers away the first day they turned up not understanding who they were or why they were there, so without them he is reverting to hoarding food and ignoring the letters. We are all too far away to police it all on a weekly basis.  It's not going to get any better, so it's just a waiting game until he fails the next round of memory tests or the authorities have to step in.  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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How to get help for child with SEN


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My daughter who is now in her last year of primary school has Turner's Syndrome. Up to now she has been fine in mainstream education but the effects of the Turner's are now beginning to make themselves apparant. She will need a lot of extra help at High School if she is to cope. I know that the first step for this is for her to have a statement of special educational needs but I don't know where to start. Her primary school has been useless. This is the first year since my daughter started at the school that they have had a designated SENCO.

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  • 1 month later...

If your going for a statement then good luck, if she's obtaning anything from low average up you may as well give in (I've been fighting for 1 for my son for over 3 years). They are trying to get rid of statementing altogether as they have brought in school action and school action plus (my son is on school action plus) which basically means they need the help but the school have to fund it! Approach your school and ask what stage your daughter is at and ask for them to get the educational psychologist in to do a review to see where she's at ability wise. If your going for the statement then its best to seek support from an outside agency - we have snap cymru in wales who will come to any meetings with you and help fill in paperwork etc (not sure where you live) but I'm sure you will have something similar where you are!

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  • 3 months later...

School action and school action+ have been around for a while and rather then replacing the statementing process, they are the first steps towards it. If a child needs a little extra help in class they will be placed on SA. This means the school will try to meet their need with different materials, a different teaching strategy or get in special equipment.

If the child still makes no progress they will go onto SA+ this is the point where external agencies such as a Speech and Language Therapist or an Educational Psychologist become involved with the child. As well as the use of external services, SA+ requires more detailed planning of interventions for children whose progress has been limited. The child should also have an IEP at both the SA and SA+ stage.

Where a child is still not making adequate progress then the child's school or parents can request a Statutory Assessment.

You wouldn't get a statement based on bullying. And you don't have to be below average academically to stand a chance. My son is well above average and is on the gifted and talented for both Science and Maths yet he still has a statement.

 

The best thing to do would be to get in touch with your local Parent Partnership. They will be able to advise you and if needed they help you through the statementing process.

Good luck.

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Parent partnership are fantastic get the gp on side as well get as much documentation as you can and ask the school senco to arrange a multi agency team meeting. You need to discuss transition as this will need to be done carefully. Statements are seen less and less.now as it has a lot of implication so should not be done lightly. Good luck let us know how you get on.

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