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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • jk2054
      Evri lost 2 parcels approx. £600 (part 2)

      By jk2054 · Posted

      Just a typo change that I'd make for the last line. Maybe also add something that says "I assume you will be fully aware that you cannot rely on a clause of a contract that you do not produce."
    • jk2054
      Santuary Housing

      By jk2054 · Posted

      Hello, Firstly, and most importantly I am sorry for your loss. I would go back to the bank with the death certificate and ask them to step in. Remind them firmly but politely that there is no limit for DD claims   Please let us know how you get on.
    • finaldj
      Santuary Housing

      By finaldj · Posted

      My wife is the named person to his bank account with him having Dementia being his daughter (I say named person she still is but he recently passed away and the deputyship application has now being stopped by the solicitor as it's no longer needed) We've only just got the Death Certificate so the bank will be the next step informing them. She went to the bank and explained the situation but even being his named person the bank said she didn't have the power to stop DD without any legal documents (virgin money) was the bank. She could have copies of bank statements that was about it.
    • jk2054
      Santuary Housing

      By jk2054 · Posted

      I see you said you tried to stop the DD but it seems that didn't work. May I please ask why that didn't work? You should be asking your bank to cancel the DD and I don't see why they would have objected, hopefully you can clarify this. I agree that you should be making a claim here against your bank and ask them for a DD refund. There is no timeframes for this.
    • finaldj
      Santuary Housing

      By finaldj · Posted

      JK: Yeah That's correct. We left rent payment coming out of his bank account from January 2023 - August 2023 until we could find somewhere to sort out his belongings which was fine. I tried to give notice a few times from August 2023 asking for advice from Sanctuary housing how we went about this explaining his condition and that he was in a Nursing home from December 2022. I explained we don't have any legal powers to his account like POT but were in the process of going for Deputyship and that I was the named person to act on his behalf to speak with Santuary housing. I said we could provide details of his condition and proof he was now in a nursing home with date he moved in. This went ignored despite repeated attempts to contact them until a housing manager contacted us end of February 2024 and notice was finally accepted with his tenancy coming to an end March 22 2024. Although they have continued to take rental payments for the flat despite someone else living in it from the 1st April. I wasn't aware payments were still being taken till I checked his May banks statements. I had asked them to back date rental payments to August 2023 when I gave notice rather than just giving notice in March 2024 but they've ignored that bit. I don't see why they shouldn't give it back they've taken money they shouldn't have. Thanks DX, I wasn't aware we could do that for that length of time. I'll ask my wife to check with the bank this week

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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Vodafone saying I didn't cancel contract.

DebMc

By DebMc
in Telecoms - mobile or fixed

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DebMc

DebMc

Posted
Posted

I’m very disappointed with the response I’ve had from Vodafone as I have been with them for years and thought they were a professional company.

However, they are now chasing me for a small debt that I do not owe and, in fact, I think they owe me a small refund which I hadn’t intended to pursue.

The facts are:

At the beginning of June 2011 I purchased a dongle (for about £20) from Vodafone and entered into a month long contract with them for internet usage, at a cost of £7.50 per month. This contract was cancellable with one month’s notice.

I couldn’t get the dongle to work on my computer so after approx three attempts I gave up. I’m not sure if it ever actually connected but I was never able to surf the net using it. It was a waste of £20 plus £15.00 (June and July rental) but I put it down to experience and on 30th June I wrote to them giving them one month’s notice to cancel the contract and for them to send me a final bill.

 

After I couple of months I noticed that they had continued to take the £7.50 by direct debit from my bank account. My own stupid fault I thought as I should have cancelled the direct debit instruction. I duly cancelled the direct debit with my bank and had overpaid Vodafone for August but I thought no more about it as it was only a few pounds.

 

On 23rd November I received a letter from Vodafone chasing me for £22.50 (three months line rental). I later found out that this was for September, October and November.

On 1st December I wrote back enclosing a copy of my cancellation letter.

On 14th December I received a phone call from Frederickson International (had no idea who they were) asking for my postcode and date of birth. I refused to give those details and they finally admitted they were acting on behalf of Vodafone. I explained that I had written to Vodafone and that I would not talk to anybody on the phone and that I wanted all correspondence in writing so that there would be a record of all communication.

For the next three or four weeks I received daily text messages from Frederickson asking me to call them. I will not talk to these people on the phone. I tried texting back but that doesn’t work. There is no fax number on their website. There is no contact email address on their website so I wrote to them but didn’t get a response.

On Christmas Eve I received a bright yellow card from them in the post in capital letters “ADDRESS VERIFIED” and pay up or else….or words to that effect.

 

I have since written to Vodafone five more times and not had a response.

 

I also filed a complaint with Vodafone's customer services on their website and a couple of days ago they finally responded by saying that they had not received a cancellation letter from me and that they had replied to all of my letters.

I have now received a notice before action letter from Vodafone for the sum of £31.45. It appears they have accepted one of my December letters as the 30 day notice.

I replied by email to their customer services department saying that I do not believe that they replied to all of my letters as I would have surely received at least one reply. All of them couldn’t have got lost in the post and I asked them to send me copies of their replies.

They replied again repeating what they had said in their first email, that I had not given notice and they had replied to my letters and that £31.45 debt had now been passed to their collections department.

Yesterday I responded again sending them copies of all my letters and asking them once again for copies of their responses. They have responded again today giving me instructions on how to pay them £31.45. They clearly do not read the emails!

Where do I go from here?

I wrote to them giving them notice they say I didn’t. They say they replied to all of my letters but I did not receive one reply. I did not receive a notice before action letter before they set Frederickson International on me (although FI stopped harassing me in January I think - I have since cancelled the phone they were contacting me on). Vodafone have now issued me a notice before action letter and are going to pursue the “debt”.

If I had actually used the service I would pay it but I think they are being very unfair.

I gave them the required notice and it was ignored. What am I supposed to do? I can afford to pay this money but I don't see why I should as I gave them notice and I haven't used the service. I would rather give the money to charity!

I would really appreciate any advice anybody can give me.

Thanks.

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KEVANS1985

KEVANS1985

Posted
Posted

Hi,

 

I am in a similiar situation whereby VF are saying that although they recieved my cancellation email they didn't cancel my contract for a mobile account because I didnt respond to their response asking for security details.

It is probably worth you checking your credit score as if VF consider you have missed 3 payments or more they will issue a default (as they have with me).

Lee from Vodafone should be able to help, i'm sure the other very helpful members of this forum will give you the instructions on how to contact Lee and get him to look into this for you.

 

Goodluck

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silverfox1961

silverfox1961

Posted
Posted

Hi and welcome to CAG

 

Sorry, I saw the first line and had to stop for a while to control my laughing. Vodafone and professional do not normally come in the same sentence (unless you are a new customer or upgrading)

 

Lee is one of the better ones so why not give him a go.

Follow the instructions HERE and make sure to post up the automated reply number you will get.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted
I’m very disappointed with the response I’ve had from Vodafone as I have been with them for years and thought they were a professional company.

However, they are now chasing me for a small debt that I do not owe and, in fact, I think they owe me a small refund which I hadn’t intended to pursue.

The facts are:

At the beginning of June 2011 I purchased a dongle (for about £20) from Vodafone and entered into a month long contract with them for internet usage, at a cost of £7.50 per month. This contract was cancellable with one month’s notice.

I couldn’t get the dongle to work on my computer so after approx three attempts I gave up. I’m not sure if it ever actually connected but I was never able to surf the net using it. It was a waste of £20 plus £15.00 (June and July rental) but I put it down to experience and on 30th June I wrote to them giving them one month’s notice to cancel the contract and for them to send me a final bill.

 

After I couple of months I noticed that they had continued to take the £7.50 by direct debit from my bank account. My own stupid fault I thought as I should have cancelled the direct debit instruction. I duly cancelled the direct debit with my bank and had overpaid Vodafone for August but I thought no more about it as it was only a few pounds.

 

On 23rd November I received a letter from Vodafone chasing me for £22.50 (three months line rental). I later found out that this was for September, October and November.

On 1st December I wrote back enclosing a copy of my cancellation letter.

On 14th December I received a phone call from Frederickson International (had no idea who they were) asking for my postcode and date of birth. I refused to give those details and they finally admitted they were acting on behalf of Vodafone. I explained that I had written to Vodafone and that I would not talk to anybody on the phone and that I wanted all correspondence in writing so that there would be a record of all communication.

For the next three or four weeks I received daily text messages from Frederickson asking me to call them. I will not talk to these people on the phone. I tried texting back but that doesn’t work. There is no fax number on their website. There is no contact email address on their website so I wrote to them but didn’t get a response.

On Christmas Eve I received a bright yellow card from them in the post in capital letters “ADDRESS VERIFIED” and pay up or else….or words to that effect.

 

I have since written to Vodafone five more times and not had a response.

 

I also filed a complaint with Vodafone's customer services on their website and a couple of days ago they finally responded by saying that they had not received a cancellation letter from me and that they had replied to all of my letters.

I have now received a notice before action letter from Vodafone for the sum of £31.45. It appears they have accepted one of my December letters as the 30 day notice.

I replied by email to their customer services department saying that I do not believe that they replied to all of my letters as I would have surely received at least one reply. All of them couldn’t have got lost in the post and I asked them to send me copies of their replies.

They replied again repeating what they had said in their first email, that I had not given notice and they had replied to my letters and that £31.45 debt had now been passed to their collections department.

Yesterday I responded again sending them copies of all my letters and asking them once again for copies of their responses. They have responded again today giving me instructions on how to pay them £31.45. They clearly do not read the emails!

Where do I go from here?

I wrote to them giving them notice they say I didn’t. They say they replied to all of my letters but I did not receive one reply. I did not receive a notice before action letter before they set Frederickson International on me (although FI stopped harassing me in January I think - I have since cancelled the phone they were contacting me on). Vodafone have now issued me a notice before action letter and are going to pursue the “debt”.

If I had actually used the service I would pay it but I think they are being very unfair.

I gave them the required notice and it was ignored. What am I supposed to do? I can afford to pay this money but I don't see why I should as I gave them notice and I haven't used the service. I would rather give the money to charity!

I would really appreciate any advice anybody can give me.

Thanks.

 

Hi DebMc,

 

Thanks for making me aware of this.

 

In order for me to assist you further could you email me with the relevant details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

As silverfox says you'll receive automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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DebMc

DebMc

Posted
  • Author
Posted

I have had another email from "customer care" this morning saying that if I want a copy of a bill (I don't!) then I will have to pay £1.54 per bill and that they do not have any copy letters to send me. I think this proves that they didn't reply to my letters despite saying that they had. It does suggest however that they received my letters. Interesting though that they claim not to have received the one cancelling the contract!

 

Thank God they no longer have my phone number as I'm sure Frederickson would have escalated their harrassment by now.

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted

Hi DebMc,

 

Thanks for updating the thread.

 

Could you disregard the email you've referred to here and only correspond with me so as to prevent any confusion?

 

As per my email from yesterday your case is currently being investigated and as soon as I have further news I'll get back in touch with you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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DebMc

DebMc

Posted
  • Author
Posted
Hi DebMc,

 

Thanks for updating the thread.

 

Could you disregard the email you've referred to here and only correspond with me so as to prevent any confusion?

 

As per my email from yesterday your case is currently being investigated and as soon as I have further news I'll get back in touch with you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

Hi Lee,

 

Will do. I didn't see your email until after I had posted here.

 

I appreciate your efforts.

 

Kind regards

 

Deb Mc.

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  • 3 weeks later...
DebMc

DebMc

Posted
  • Author
Posted

Well it's taken a while but thanks to the intervention of Lee, this matter has now been resolved and Vodafone has waived all charges applied to my account. They have done this as a goodwill gesture as they say they did not receive the original cancellation letter I sent in July 2011.

 

I am relieved they have taken the common sense approach having seen that I have not actually used the service since June/July 2011 and therefore have not incurred any usage charges.

 

Thanks Lee for your help.

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phaitun

phaitun

Posted
Posted

Check ALL credi reference agency files, also make sure they get the records of searches removed also, i have a thread/dispute running at the moment with VODAFONE. Lee helps out a lot. But dont expect things to be completely to YOUR satisfaction

I am fighting it all the way :-x

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted
Well it's taken a while but thanks to the intervention of Lee, this matter has now been resolved and Vodafone has waived all charges applied to my account. They have done this as a goodwill gesture as they say they did not receive the original cancellation letter I sent in July 2011.

 

I am relieved they have taken the common sense approach having seen that I have not actually used the service since June/July 2011 and therefore have not incurred any usage charges.

 

Thanks Lee for your help.

 

Hi Deb,

 

Thanks for taking the time to update your thread to confirm that this has been resolved for you.

 

Whilst I appreciate that this recent experience has been far from ideal I hope that my involvement has gone some way to restoring your faith in us.

Check ALL credi reference agency files, also make sure they get the records of searches removed also, i have a thread/dispute running at the moment with VODAFONE. Lee helps out a lot. But dont expect things to be completely to YOUR satisfaction

 

Hi phaitun,

 

Thanks for your time on the phone yesterday.

 

As arranged, I'll call you again later this morning.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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