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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Quick Quid Help


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Hiya

 

I have a payday loan with quick quid, and due to being off sick from work being pregnant I am unable to pay it back in one go.

 

I have reported my card as stolen and the bank have assured me no one will be able to take money from it using my old card number. I have also checked my Direct Debits and there isnt one set up with QQ. But I will continue to check this and cancel it if one does get set up.

 

I want to make sure they are not able to take random money from my account? Have I done enough to ensure this?

 

I am not trying to not pay them back I just want to pay them back in smaller amounts?

 

Can anyone help? (My loan hasnt defaulted yet its not due for another week)

 

Thanks

A

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I'm not sure if you have done enough to protect your money.

 

The general opinion here is to open a completely new bank account!! I've read recently that people have 'lost' their debit cards, had new cards and pdl companies have still managed to get in through the back door and rinse people's accounts.

 

The banks will fob you off after with 'you gave authorisation there's nothing we can do'

 

In my opinion, I'd immediately have your wages/income diverted into a brand new account. Plenty of basic accounts out there including co op, Halifax and post office.

 

Better to be safe than sorry!

 

Hope the pregnancy is going well xx

It never rains but it pours...

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I would really rather not open another bank account if I didnt have too, as I really like Natwest and Its taken me a while to build up a good trust and credit rating with them. Is there anyway I can withdraw their authority to take any money from my bank account?

 

And the pregnancy is going well apart from bubba making me poorly lol

 

Thanks :-)

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Hmmm, I'm not sure. Natwest have featured in a few posts recently.

 

What about a little break from natwest then? Do you have an overdraft with them?

 

(unrelated to payday loans) but both my mum and fiancée have had problems with natwest authorising payments when they were requested not to. Fiancée was stung with nearly £300 worth of charges for going a couple of quid overdrawn... Although, credit to branch manager (I think) they wrote off 75% off the charges. Still weren't happy with paying £70, again, if only I'd have found cag sooner lol.

 

Maybe a chat with branch manager?

 

Tell him in NO circumstances to authorise ANY payments to QQ!

 

I'm still a bit fearful that this might come back and bite you in the bum though.

 

Just keep checking and checking the account. (you have online banking?)

 

Sorry to worry you, just heard so many horror story's! Xx

It never rains but it pours...

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My credit rating sucks big time at the minute I dont think getting a second account is ever gonna happen =/

 

I have a second account with Natwest which I can transfer any spare money I have into, I just cant set up Direct Debits on it. So maybe for the moment, only leave the money in my account needed to pay any bills I have coming out the next day... and other than that put all "spare" money into my other account?

 

xx

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Here is the bible for Halifax Easycash

 

http://www.halifax.co.uk/bankaccounts/pdf/easycash-guide.pdf

 

Acceptance Criteria:

Have had financial difficulties

in the past and been refused a

current account.

xx

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

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I've just read throughally the terms and conditions of the quick quid loan.. and it says this..

 

"

DEBIT AUTHORISATION: You hereby voluntarily authorise us to debit your nominated bank or building society account ("your Bank Account") or Debit Card for any amount that is payable by you under this Loan Agreement, including the Loan Amount, Finance Charges and any other fees that you incur ("Debit Authority").

We will debit repayments on each Payment Date to your Bank Account or Direct Card in accordance with the Debit Authority given by you above. If a payment is dishonoured or otherwise missed for any reason, you agree to pay us the Late Fee, which we may collect by Direct Debit to Your Bank Account or debit to your Debit Card in accordance with your Payment Selection.

You authorise us to verify all of the information that you have provided, including past and/or current information. If there is any missing or erroneous information in or with your loan application regarding Your Bank Account or Debit Card details then you authorise us to verify and correct such information. If we are unable to correct the information, you acknowledge that this may delay the payment of the Loan Amount to you. You agree to assist us to correct information by providing us with such information as we may reasonably require.

We will give you a notice if you or we make any changes to the debit arrangements under this Loan Agreement ("Advance Notice"). If you have elected to pay by Direct Debit, you and we agree that the period of Advance Notice that we will provide to you is 3 Business Days.

The Debit Authority given by you for the purposes of this Loan Agreement is to remain in full force and effect until your obligations to us under this Loan Agreement are fully satisfied.

If a debit is returned unpaid or dishonoured for any reason when it is first presented by us for payment, we may re-present the debit for payment to Your Bank Account or your Debit Card by presenting two separate debits for the total amount that is payable by you. We may do this on more than one occasion. If we are required to do so under any applicable law or other legal requirement, we will provide you with advance notice before we re-present for payment a previously returned or dishonoured debit.

LATE FEE: You will owe the late fee referenced in Section 4(a) of your loan agreement if

 

  • a repayment is dishonoured on a Payment Date, or
  • prior to your Payment Date, you cancel your Debit Authority by cancelling your Debit Card or your direct debit authorisation under the terms of the direct debit guarantee and you fail to make alternative repayment arrangements with us by the end of the day on a scheduled payment date."

Now to me the bottom that says that if I cancel my Debit Card I am cancelling the Debit Authority I gave them. Which means that once cancelled they do not have the right to take money from the card?

Would this be right?

Thanks.. xx

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ur welcome i had a loan with them and dfaulted and cancelled my dd and card and there is no other way they could take my money ,they did raid my account before i defaulted thru no fault of my own they didnt honour the roll over extension so after i defaulted nothing came out and my bank assured me nothing would and they kept there word so u will be ok:-x:|

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