Budget Again and short period rates

[eddiemc]

Just to clarify I am a general insurance broker and have been for the best part of 30 years. I work in an industry that is full of rules and regulations, do's and dont's. We cannot breathe or fart without the FSA jumping on us. However it seems Budget Insurance are exempt from those rules I have to diligently follow. Here is the problem.

 

I had a policy with Budget and decided to downsize my car, it was a lower CC and two insurance groups lower. Budget decided that insurance groups don't count and charged me an extra 50% of my premium to change the vehicle. After many phone calls and letters of complaint I decided to go elsewhere at a much reduced premium. Then the bombshell arrived. Despite paying a 20% deposit and two months premiums the bill that arrived was 27% more than was outstanding. Now we all live in the real world and in that real world you pay for what you get despite contracts (unfair ones) or verbal agreements not that there was any.

 

I have written on several occasions to Budget and indeed their CEO ( who ignored me) but they are sticking to their incredible high cancellation charges. Obviously I will have to complain to the FSA as I do not believe I am being treated fairly and to the Financial Ombudsman. But before I do so would anyone have any other ideas?

 

Cheers

[silverfox1961]

Hi

I have also been on the receiving end of these charges which is why I will never go with them again.

 

I wouldn't bother with the fos juat yet. Why not write and ask them for a full breakdown of these charges. I would think that if they cannot justify them, they should refund.

[unclebulgaria67]

Budget can be a very difficult company to deal with. I have followed with interest some of their practices and I am surprised that the FSA has not intervened. So a follow up with the FOS, if necessary should be seen through.

 

What you should not do is stop the complaint at any time, if Budget are not cooperative. They appear to have a habit of passing on for debt collection. They should not do this, if you continued your complaint with the FOS.