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    • Have we seen your court bundle?   If we haven't then it's probably an idea to post it up here especially the index page and the witness statement so we can see if there is anything which might need adding or changing 
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    • Ok how about this to the CEO? I know it sounds super desperate but lets call a spade a spade here, I am super desperate: Dear Sir, On 29th November 2023 I took out a loan of £5000 with you. Unfortunately very early into 2024 I found myself in financial difficulty (unexpected bills and two episodes of sickness and the tax office getting my tax code wrong resulting in less pay for two months) and I contacted you (MCB) on 13th February 2024 asking if there was any way I could extend the length of my loan to 36 months. I fully explained why I was requesting this and asked for your help. I did not receive a reply to that email so I again contacted you on 7th March 2024 to advise you of a change in my circumstances which resulted in me having to take out a DMP and asking you to confirm that the direct debit had been cancelled. You would have also received confirmation of this DMP from StepChange but you did not acknowledge receipt of my email. I have only managed to make one payment from my loan but did try and contact MCB to discuss extending my loan, help etc.  I have now therefore fallen behind on several of my debts, yours included, and as a result you have lodged a Cifas marker against my name for "evasion of payment", which has resulted in me having to change banks, which has been an extremely difficult process because of the Cifas marker. I do not feel you have been fair or given me the opportunity to fully explain my situation to you before you lodged the marker against my name. I appreciate it is a business and you have acted accordingly, but I did try to make contact to arrange alternative arrangements and at no point, not even to this day, did I ever intend to not repay my loan. I cannot stress to you enough how much this has affected my mental health. I am having trouble sleeping and my existing health condition has been exacerbated by all of this. What I would like you to do is to please, please remove the Cifas marker and let me make arrangements to pay the loan back through a DMP.  Please sir, I am begging for your help here. I am not a dishonest person and I have never been in a situation like this before. I am desperately trying to make things right but this marker is killing me. Please can you help me? I look forward to hearing from you. Yours faithfully,
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DCA and old mortgage debt


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Very quick question... Help very appreciated...

 

Can a DCA collect an old mortgage debt if they cannot provide the original documentation, and therefore prove they have the right to collect?

 

What is the law on this?

 

Thanks very much

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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Is there no-one who can help me with this..? PLEASE..?

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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Very quick question... Help very appreciated...

 

Can a DCA collect an old mortgage debt if they cannot provide the original documentation, and therefore prove they have the right to collect?

 

What is the law on this?

 

Thanks very much

 

Is this a shortfall on an old mortgage - don't know about agreements but you are quite within your rights to send off a SAR to see what you are being charged.

Consumer Health Forums - where you can discuss any health or relationship matters.

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The Consumer Credit Act request won't work with a mortgage. The agreement has to make reference to the CCA for it to apply. Most secured loans don't.

 

In the case of a non-CCA agreement the normal rules of evidence would apply. The creditor would be required to prove that you owe the money. If they can't produce a signed agreement or other evidence to support their contention then they are very unlikely to succeed in court. Such evidence could include details of a charge at the Land Registry,

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The Consumer Credit Act request won't work with a mortgage. The agreement has to make reference to the CCA for it to apply. Most secured loans don't.

 

In the case of a non-CCA agreement the normal rules of evidence would apply. The creditor would be required to prove that you owe the money. If they can't produce a signed agreement or other evidence to support their contention then they are very unlikely to succeed in court. Such evidence could include details of a charge at the Land Registry,

 

Yes - but I suspect that this an old shortfall maybe an ins claim on a MIg and therfore no land registry charge would apply - we need OP to clarify.

Consumer Health Forums - where you can discuss any health or relationship matters.

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A land registry search would throw up old charges. A charge in the name of X bank might be sufficient evidence that a loan existed.

 

I didn't know it did old charges - have only seen current ones - worth knowing

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Thanks so much for the dialogue guys. It is a very old debt (the house was repossed - voluntarily - in 1991). I was paying up until 5 years ago, when I moved and changed banks and didn't realise the direct debit had disappeared. I have been chased by a DCA, who SAY they are acting on behalf of Halifax, but cannot provide any proof of the loan or that they have the legal entitlement to collect.

 

Surely it would be easy enough for them to get the Land Registry details to prove it... Or is it not easy for them to get this information?

 

I have given them months to provide me with evidence, and they just say it is lost. Cough up!

 

I really don't know where to go from here...

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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Thanks so much for the dialogue guys. It is a very old debt (the house was repossed - voluntarily - in 1991). I was paying up until 5 years ago, when I moved and changed banks and didn't realise the direct debit had disappeared. I have been chased by a DCA, who SAY they are acting on behalf of Halifax, but cannot provide any proof of the loan or that they have the legal entitlement to collect.

 

Surely it would be easy enough for them to get the Land Registry details to prove it... Or is it not easy for them to get this information?

 

I have given them months to provide me with evidence, and they just say it is lost. Cough up!

 

I really don't know where to go from here...

 

Well I think I would spend £20 and send SAR to DCA and HAlifax - as otherwise this could go on forever - how are you supposed to know balance charges etc without info?

Consumer Health Forums - where you can discuss any health or relationship matters.

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Yep - I reckon so. I will write to Halifax with DPA request. Do I need to do the same with the DCA? I have also contacted CAB and they are going to get back to me too.

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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Yep - I reckon so. I will write to Halifax with Data Protection Act request. Do I need to do the same with the DCA? I have also contacted CAB and they are going to get back to me too.

 

Well I would for the sake of £10 the onus is on them to prove - is this the actual mortgage or are they chasing the MIG?

Consumer Health Forums - where you can discuss any health or relationship matters.

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The mortgage..

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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Do you think this letter to the Halifax is sufficient?

I held an account with Halifax pre 1991 in the name of XXXXXXX. My previous address was XXXXXXX.

 

I require you to provide me with all the information you have in relation to my closed mortgage account.

 

I also need to know:

 

1. Was my closed account sold, and, if so, to whom?

 

2, Why was I not issued with a default notice?

 

3. Why was I not informed of the sale?

 

I enclose the statutory maximum fee of £10. You have 40 days in which to comply (therefore until

 

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. I would be happy to collect the Data from my local branch.

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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Do you think this letter to the Halifax is sufficient?

I held an account with Halifax pre 1991 in the name of XXXXXXX. My previous address was XXXXXXX.

 

I require you to provide me with all the information you have in relation to my closed mortgage account.

 

I also need to know:

 

1. Was my closed account sold, and, if so, to whom?

 

2, Why was I not issued with a default notice?

 

3. Why was I not informed of the sale?

 

I enclose the statutory maximum fee of £10. You have 40 days in which to comply (therefore until

 

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. I would be happy to collect the Data from my local branch.

 

No use the standard: (add details such as old address for them to find your details and agremnet numbers if you have them and that it is a mortgage debt etc)

 

Please supply me with a complete list of transactions and charges relating to my banking history with your organisation. Alternatively, a complete set of statements for that period will be acceptable.

 

Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you.

 

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

 

I enclose the statutory maximum fee of £10. You have 40 days in which to comply. Furthermore, if I discover that you have levied disproportionate penalties against me, then I shall be reclaiming them, and also reclaiming the enclosed £10 Data Protection Act subject access request fee.

 

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

I would be happy to collect the Data from my local branch.

Please note if this has been received by the wrong department can it be forwarded internally in to the relevant department in accordance to the above request.

 

 

Yours faithfully,

 

 

People who haven't made mistakes, haven't made anything!

 

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Great Jo! Thanks again mate!

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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I sent this to an old mortgate account and now cannot change the centring

Data Protection Act 1998

Subject Access Request

 

 

 

Dear Sir/Madam

 

Mortgage Account; Property; XXXXXXXXXXXX

 

Please supply me with all the information that you have on myself regarding the above mortgage. The mortgage commenced XXX and the property was sold by yourself circa Dec 1995. I wish to receive all statements, including the completion statement, and a complete list of charges that were applied to this account. My name at the time of the commencement of the mortgage was XXXXXXXXXX, my date of birth is XXXXXX

Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you.

 

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

 

I enclose a cheque for the statutory fee of £10. You have 40 days in which to comply. Furthermore, if I discover that you have levied disproportionate penalties against me, then I shall be reclaiming them, and also reclaiming the enclosed £10 DPA subject access request fee.

 

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return.

Yours faithfully,

 

 

 

  • Confused 1

Consumer Health Forums - where you can discuss any health or relationship matters.

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Thanks Gizmo. Sorry - what do you mean by you 'cannot change the centring'?

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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looks good to me.. although I have had a few g and t's!!!

 

Thanks again!

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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  • 3 weeks later...

I haven't heard from either of them yet, although the 10.00 SAR cheque to CIS was cashed... does this mean they HAVE got some information on me..?

 

Halifax haven't cashed the cheque...

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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Or could it mean the DCA have just cashed the £10 but not used it towards the SAR? Can they do this legally?

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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  • 2 weeks later...

Hi. I have heard back from the DCA. Halifax have still not acknowledged my letter, or cashed the £10 for the SAR I sent them.

 

What the DCA have sent looks absolutely useless, but I really need some advice. Are they able to claim from me with what they have sent me:

 

Their covering letter says "Further to your request please find all the information you are entitled to under the DPA. Please note that if you require a SARN request from my client, you should forward a coverting letter to myself and enclose a further cheque for £10 payable to Halifax."

 

a) Copies of all the letters they have sent me in the last 6 months. (I already have all those!)

 

b) More blank sheets for me to complete with my outgoings (I have already done this!)

 

c) A photocopy of a very unofficial looking print off entitled Cisac 2000 headed 'borrower details'. This has my name (incorrectly spelled) and my current address. Nothing more.

 

d) A second Cisac 2000 entitled 'account details'. This has the address of the old mortgage and a box saying:

 

original loss: £29,641.06

Sale £33,500.00

Gross loss: £28,770.06

 

Net loss: £28,770.06

 

e) A 'case history' report - which is just a typed sheet giving details of their involvement. This goes back to 15/9/05 - where it says:

 

CAUTION - NEW CASE. Take appropriate action. Completion date 22/10/92 Expired 22/10/98.

 

It then goes on to show that they traced me through Electoral register and Equifax, then a list of all the 'generic type' letters they sent me.

 

On 6/9/06 there is a note to say "Halifax have mislaid the file and have requested that we hold for 6 months and request details again"

 

I am tempted to tell them the same. Surely these 'details' are NOT enough to prove they have the right to collect the money? There is no signed agreement. In fact nothing official at all - everything they have looks to have come from their own office.

 

What steps should I now take?

 

THANK YOU to you!!

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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Bump... Help.. Please... I REALLY do need some assistance on this...

Abbey - 547.00 settled in full.

Second claim: £204 WON.

Barclaycard - 142.88 incl interest due WON BY DEFAULT as they didn't even bother entering a defence. Barclaycard paid up £184.88.

 

MBNA - Concluded £634.31

Capital One Concluded £148

Kinda disappointed I've no more banks to go after now...

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