Perfect Home

[danielmoore2]

I have been reading other people problems with Bright House on here, So i thought i would ask about several problems i have had with them,

 

I have been a Customer of Perfect Home Since April 2011, and when i first took out a Sofa and a Coffee Table the level of Customer Service was high.

 

A few months past keeping payments up to date and most times being in Credit with them,

but for about 2-3 weeks i fell behind payments with them due to change of Circumstances.

 

they sent out a Relationship Manager out to my Home Address to discuss why and with the intentions of collecting the Items.

My partner Answered the door and the Relationship Manager went on calling me a Thief and how i plan to run off with the items without paying for them,

Again i have presured in taking there Optional Insurance, even tho the Sofa was Refurbished (Second Hand).

 

I then took out Home Contents cover with Tesco and was paying around £160 a year and i took my Insurance papers down to the store

where they rejected it unless Tesco Bank sent them a letter to confirm the insurance.

 

I also put in a complaint about this Relationship Manager, The Store Manager at the time said he will inform the Head Office and start an investigation, This was on a Wednesday,

 

i called the Store on Friday where the Manager told me that the Relationship Manager will no longer be allowed to deal with my Account due to way he conducted himself at my Door.

I was not happy with this as it would take more than 2 days for an investigation to be properly carried out,

the Store refused to put there findings and the outcome into writing,

 

i emailed the Head Office, a few days passed and the Area Manager called me to discuss my complaint.

he invited me to the Store to Discuss the problems and he admitted the Store had Failed me and Failed to Investigate this complaint

he assured me he will take care of this and any further problems, to contact him rather then the store.

 

I also had to Return the Sofa, as i was unable to keep up with payments and the Area Manager assured me that due to the over whelming problems i suffered

he hopes i will continue to take out further HP agreements with the company.

 

Then i took out a laptop and a PS3, again 4 months passed,

Payments kept up to date most of the time in credit and then i feel 1 week behind payments,

 

they again sent out the Same Relationship Manager to my Door,

 

Luckily i was not home but as soon as i got home i went straight down to the store to confront them nf this.

 

The Assistant Manager said it was not his problem as he didn't send him to my address,

he said The Relationship Managers prinst off the addresses they need to attend and they do it.

 

This week alone, they have Charged me £12 of charges because i was late paying them 58pence. JOKE!!!

 

I ask them to get The Area Manager to call me and he refused.

 

My blood was to a boiling point as in my view they get Customers in,

 

Take there money,

give bad customer services and then for the customer to return the goods,

and for them to resale the goods with the money they pocketed from the customer.

 

I want to pursue this and take Serious Action against them,

They always fail me and i was assured from the area manager this would not keep happening.

 

Any advice would be welcomed.

[dx100uk]

well firstly you need to reclaim ALL of those extra insurance

 

under LAW you are NOT required to take them out

neither are you required to take out any house insurance either, solely because

these muppets say so.

 

 

NO MATTER what they tell

you.

 

dx

[danielmoore2]

I was in Store Yesterday to complain and the Assistant Manager/Manger are just pure Rude. They know if you stop paying you return the goods, and they resell them and make even more money, Since April this Year that Company has had over £1000 of me and in return get the lowest of Customer Care there is. and the HP laws are weighed against the Customer.

[Conniff]

The one problem I see with this Daniel is that it appears to have all been done verbally and that will make your next move very hard.

 

You should only use recorded delivery letter or have your mobile on record and in your shirt pocket when you go and talk to them, this way you will be able to show the attitude that has made them so popular on these forums.

 

You are very unlikely to get any sort of band language by letter, so the recording of any phone calls or personal meetings is the best way to go, especially if you can video it as well. You don't have to inform them that you are recording them.

[whistleblow]

hi all iam new to this forum,just a bit about myself i have worked for brighthouse and perfecthome as a store manager for some years. i no longer work for any of them. but if you need any advise on were you stand with any of the companys give me a shout.

firstly there are 2 types of insurance you have osc optional service cover and tad theft and acidental damage cover.the first osc you do not need to take but you will loose the right to end the agreement at any time with no further moneys to pay. if you dont have you own house hold cover then you must take out the tad as they say the goods need to be covered as they still belong to perfecthome until the final payment has been made.if you have your own insurance go into the store with your policy booklet and you agreement with whoever you purchased your cover with.then they should take off the tad.

[dx100uk]

sorry neither are needed no other HP Co does it why these people.

 

its just a ruse to get more money

 

and dont just cancel them RECLAIM THE PAYMENTS MADE & AT THEIR INT RATE!!

 

dx

[whistleblow]

no i think you will find they do as the goods still belong to the company they want then insured.its like if you buy a car on finance the car must be insured if on hp and also it must be fully comp.if people read the tearms and conditions of the agreement this will tell them all that they need to know.

[danielmoore2]

I have yet have another problem with Perfect Home, I went in store on the 17th December 2011 and paid a week which took me up to the 25th December, I rang them on the 22nd of December to pay another 2 weeks and the person who took my payment said my next payment is due on the 8th Jan 2012.so i went into the store on Saturday where they said i only paid up to the 30th December. I have provided proof, Bank Statement to reflect my payments and still they still say the system is correct and im wrong. So they want me to pay x2 for one week.

[Conniff]

I have yet have another problem with Perfect Home, I went in store on the 17th December 2011 and paid a week which took me up to the 25th December, I rang them on the 22nd of December to pay another 2 weeks and the person who took my payment said my next payment is due on the 8th Jan 2012.so i went into the store on Saturday where they said i only paid up to the 30th December. I have provided proof, Bank Statement to reflect my payments and still they still say the system is correct and im wrong. So they want me to pay x2 for one week.

 

Only pay what you can show, (and have shown), is due. Take no nonsense from them and leave. If they should add charges you can claim them back, only this time it will be you with threats in the letter.

[whistleblow]

hi, ok this issue is a common thing,did you ring up with your payment to make the payment on your card? if so every store keeps a copy of every transaction for any given day.they may have processed the payment into another customers account.what you need to do if you are sure you have made the payment.go into the store ask them to pull the (end of day)this is a record of every transaction.or they can go into the computer system and see every payment for that given day.on your bank statement the payment you make will show about 2 days after you make the payment so if you make payment 02.01.12 it will show you made a payment on your statement 04.01.12.this is an easy fix if the manager can be bothered too look.let me know how you get on.

[Conniff]

I wouldn't go into the shop to check anything. You say you have paid and can show that you have. This is sloppy work by obviously sloppy employees and customers don't have to go chasing them up so they can make corrections.

[danielmoore2]

Thanks for the comments, I have since spoken to OFT about the numerous problems i have been getting. They are going to send the company a letter stating they have till 30th January to deal with all the complaints i have made and has to be completed to where I'm satisfied. They also said if this should fail that they require me to fill out a form to send back to them so they can take further action.

 

Perfect Home has since phoned me and asked me to go into the store with the Bank statement to show that they have got the payment so i will wait and see what they do about it.

[danielmoore2]

Also how do i go about claiming back Late Payment Charges? I originally thought it was £3 per week, but found out today it was atually for each item. So i could be owed at least £130.

[thematrix28]

i to have had problems with this crap company i just put a post up on harassment an ive done my homework on it reading your post says to me and my own experiences is THE STAFF NEED PROPER TRAINING IN CUSTOMER CARE AND HOW TO FIX ANY PROBLEMS

[danielmoore2]

Well i went into the Store yesterday, showed my bank statement and my latest Receipt to prove i have paid. They took of the Late Payment Charge and they 'Claim' they will deal with the member of staff who made a mistake and will take it seriously.

 

On another Note, Thanks to this website i can now prove that Perfect Home does in fact uses Aggressive Commercial Practices which is against the Unfiar Trading Regulations 2008 and i plan to take full action on them.

[MARTIN3030]

In the absence of no further updates for 7 months this thread now closed.If you have new issues with Perfect homes,please start your own thread.