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Query about HSBC DPA


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Hey All,

 

Just wondered if anybody had sent a DPA to HSBC and received a reply?

 

How long did it take to get a reply? I sent a letter to HSBC on the 9th March and have heard nothing.

 

i sent a letter to BOS the same day and got a reply nearly a week ago.

 

Just wondered thats all.

 

Tom

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I'm with HSBC, and I sent my DPA request on 12th March. About a week later I received two years worth of statements (2000 to 2002), with no accompanying letter, and no indication of when I would receive the rest.

 

My view is this: I downloaded ALL statement history from online banking (if you can do this, then great) and it enabled the first letter before action to be sent.

 

I sent a reminder about DPA about two weeks later (via online bank messaging) and have not had an adequate reply. They have been given their task, and a deadline, have had one reminder...if they miss the deadline then they WILL be reported.

 

Are you able to access online statements - if so, then follow my steps. If not, would suggest writing to them again. They are clearly delaying...and no doubt waiting for the OFT statement tomorrow...but whatever happens, if they miss the deadline then DO report them.

 

Good luck.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 12 years later...

This topic was closed on 03/07/19.

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Thanks

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