Consumer loans ppi -Claim

[knights templar]

A few months ago ;

we made a claim against Consumer Loans for PPI on a secured loan provided ; the Consumer Loans Ltd ;

 

the Loan Company our rejected the claim grounds that the time limit has expired ;

we therefore approached the Ombudsman for redress;

We have just received a response from the Ombudsman that it can not pursue our claim grounds that my claim has expired;

but then will investigate concerns with the insurance company who actually provided the cover.

 

The facts are that Consumer loans provided us with insurance cover for five years of the secured loan;

but then after the end of the 5 years kept on collecting the insurance premuims for another 10 years until the secured loan was paid off.

 

We are unhappy about the ombudsman position and also the fact that despite the fact Consumer loans did not offer cover kept on collecting premiums on the secured loan:mad2:

 

Any suggestions on how to proceed with the Ombudsman

[Mariander]

Try Independent Assessor.

[ims21]

A few months ago ; we made a claim against Consumer Loans for PPI on a secured loan provided ; the Consumer Loans Ltd ; the Loan Company our rejected the claim grounds that the time limit has expired ;

 

What time limit?

 

we therefore approached the Ombudsman for redress; We have just received a response from the Ombudsman that it can not pursue our claim grounds that my claim has expired;

 

Expired in what way?

but then will investigate concerns with the insurance company who actually provided the cover. The facts are that Consumer loans provided us with insurance cover for five years of the secured loan; but then after the end of the 5 years kept on collecting the insurance premuims for another 10 years until the secured loan was paid off. We are unhappy about the ombudsman position and also the fact that despite the fact Consumer loans did not offer cover kept on collecting premiums on the secured loan:mad2:

 

This would have been a single premium ppi policy most likeley. So they haven't actually taken premiums from you....they actually loaned you the money to pay a single premium and spreadit over the lifetime of the loan agreement.

 

Any suggestions on how to proceed with the Ombudsman

 

What did they say they are going to do (if anything)?

 

 

ims

[knights templar]

Hi Mariander; Thanks for your response. This is the contents of their letter as quoted dated 3/11/11-

' Having looked into this case in more detail ;

I sorry that we are unable to investigate the complaint about the seller.

This is because the event you have complained about the sale of your payment protection insurance policy took place on a date

before the sale of insurance policies by this business became covered by our jurisdiction.

 

We are ;however investigating the possibilty of raising these concerns with the under writer of the policy (that the isurance company who actually provovided the cover under the policy)'

 

They indicate they are not even quite sure whether the insurance company will accept liability but will keep in touch with me again.

 

Do you think we should continue to pursue this claim to the next stage -the assessor or simply wait for their comments.

Thanks

knight templar

[Mariander]

You should to have Financial Ombudsman final decision,an after can complain to Independent Assessor

 

http://www.independent-assessor.org.uk/

Edited November 7, 2011 by cerberusalert

[dx100uk]

thats a std response from the FOS when they get told by the OC - not us mate go away

and the FOS agree with them.

 

you'll sadly get nowhere now with the fos.

 

what kind of figures are we looking at here and how old is the A/C

 

please give us the details of your claim..

 

dx

[knights templar]

Hi mariander;

Thanks for your response;

 

we have not received a final response from the ombudsman as yet ;

 

except a letter as copied ;

 

we shall wait till they write regarding the contacts with the insurance company regarding

acceptance of liability which I think may be doubtful ;in response to dx100uk;

 

the amount involved is £9,075 inclusive of £825.00( PP Insurance policy)

 

knight templar

[knights templar]

Hi Cags'

 

Submitted a PPI claim againnst Consumer loans for about two years now;

 

all I get are these endless letters from the FOS reminding me or assuring me that the claim

are being still been investigated by the FOS;

 

is this another ploy by the Consumer Loans and what shall I do ;

 

can I complain to the FOS for such delays to the response to my claims.

 

knights templar

[knights templar]

Wish to know wheher you can still make a claim for your PPI from the Principals ; if loan application was made through an Agent to the Principal.

 

Knights Templar

[dx100uk]

claims should always be directed at the original creditor first off

 

dx

[knights templar]

dx ; original creditor refused PPI claim application on grounds that since application

and advice was made through an agent ;

 

cannot therefore accept liability for PPI claim ;

 

although evidence shows that original creditor collected premiums.

 

knights templar

[dx100uk]

have you a thread already running?

 

no good asking one line questions when you don't tell us the full story................

 

dx

[knights templar]

dx; no thread on this issue on this thread ;

details as follows ;

 

made a claim for a PPI refund to consumer loans ltd the original creditors via an agent called Express Loans and Mortagges f

 

rom what I understand this company has ceased trading ;

 

the loan was a secured loan on our property of high rise council flat ;

 

PPI taken out on loan ; l

 

oan paid off as a result of sale of property ;

 

made a claim for PPI ;

 

liability rejected by original lender;

 

thus seeking to know whether original lender is correct in repudiating liability

as agent made the application and accepted with PPI payments .

 

Knights templar

[dx100uk]

scan up the refusal letter.

 

if le&m are no more try the fscs.

[dx100uk]

was this under £25k and a signed consumer credit agreement

 

if so you need to retort with section 56 of the CCA.

 

Consumer Credit Act Section 56. refers...

— (1) In this Act “antecedent negotiations ” means any negotiations with the debtor or hirer—

(a) conducted by the creditor or owner in relation to the making of any regulated agreement, or

(b) conducted by a credit-broker in relation to goods sold or proposed to be sold by the credit-broker to the creditor before forming the subject-matter of a debtor-creditor-supplier agreement within section 12(a), or

© conducted by the supplier in relation to a transaction financed or proposed to be financed by a debtor-creditor-supplier agreement and “negotiator ” means the person by whom negotiations are so conducted with the debtor or hirer.

 

.............

 

(2) The effect of section 56 is to makes the finance company liable for what you were told by the salesperson who negotiated the contract. But it will not help you demonstrate that what the salesperson said creates liability. I think you need to add an allegation that the salesperson misrepresented the terms of the insurance contract and that you relied on that misrepresentation.

This will already be implicit from you should say about being told the PPI was mandatory but best to state it expressly.

[knights templar]

Dx; Perfect response ;

 

Yes the amount of the loan was for £9075 and there was a signed consumer credit agreement

between ourselves and the original creditor ;

 

but not quite sure what le&m and fscs means sorry for the ignorance ; can you please HELP .

 

Thanks

Knights Templar

[dx100uk]

legal express.......

 

FSCS are the people that cough up when firms that go bust charged PPI.

 

you need to read around the forum

 

and send a letter of reply clearly rejectingtheir attempt to palm you off

 

however we need the background please

 

HOW did you complain?

 

did you use the FOS questionnaire?

 

did you do a spreadsheet?

 

dx

[knights templar]

dx; Thanks for your response;

 

YES did inform FOS and completed application form ;

an officer rings on Tuesday to say it will be difficult to resolve

because their problem is that application was made through an agent

or third party but will in get in touch with Consumer loans Ltd but we did not submit any spreadsheet for our claim .

 

Rung FSCS this afternoon soon after your response;

to inquire whether an application would be considered ;

was told by officer on phone that since our claim or insurance policy of PPI was issued in 1990

it is not likely they will entertain my claim ;

are they correct or it is another poly to FOB us Off as usual ;

 

this is really disappointing ;

 

sorry to bother you again .

 

Thanks

 

Knights Templar

[dx100uk]

the issue with PPI if that era is WHOM were they responsible too?

 

not sure what 'rules/guidelines' were in place by whom in 1990

 

there was the GISC code on PPI and another one [AES? ] before that.

 

I can see the issue.

 

dx

[knights templar]

dx ; Thanks for clarification and doubts but is there any where I can get publication of the GISC code and AES code and regulations as it pertains to PPI to read or do you think we would be wasting our time and efforts and therefore should just back down from our claim .

 

Thanks

knights templar

[dx100uk]

this is a self help site too.............

 

type in GISC in a search engine and read...

 

dx

[dx100uk]

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi/rules-codes.html

[knights templar]

dx ; Thanks for your help ;

 

 

we realise the forum is self -help but as it is said ' for lack of knowlegde my people perish'

 

at least you have taken the trouble to guide us ;

 

we shall read through the relevant guidelines .- GOOD WEEKEND !!!!!

 

Thanks

Knights templar