Paying QuickQuid Again!! **

[KOWENS132]

My quick summary of QuickQuid Accept bank debit cards as there main rob you blind method Will accept Paypal at a push, but inform it is not secure Will not accept prepaid cards or standing orders Are not interested in repayment plans or replying to communications in a positive manner. Are incredibly frustrating to deal with with there "songs from the same hymn sheet" and automated email replies. I have had backwards & forwards communication everyday for 5 weeks now and they are just not co-operative. Would I have grounds to complain to the OFT or FOS if they are not prepared to discuss or accept my proposed methods of payment? I want to realistically pay them but they just won't let me.

[asmilecostsnothing]

You won't get QQ bank details for love nor money... I have heard of them being successfully paid by Paypal but personally I don't use it

 

As another of my creditors I just give them (Quick Quid) the details to set up direct debit give sort code and account number only no other info from account card! - at the end of the day I have it in writing what payments they will be taking so intend to use that if it 'goes wrong' - but I doubt it will because I've already had one direct debit out and it was for the amount agreed - hope this reassures x

 

I now have 2 seperate accounts - one purely for the PDL repayments and the other for my income incase I do hit any problems

 

Suprised they won't take pre-payment cards as surely this is just like a normal card with long number on the front and expiry date ?

[sillygirl1]

Report them to

 

http://www.consumerdirect.gov.uk for the Office of Fair Trading

http://www.tradingstandards.gov.uk for Trading Standards

 

The FOS route is painfully slow and can take up to three months before they decide they do have a case... you have to give the company 8 weeks to reply and then a further 8 weeks to sort something out then the FOS will step in, far too long for something like this.

[Ell-enn]

What reason did they give for not taking a prepaid card? if you don't tell them it's prepaid - how would they know ?

[KOWENS132]

Thank you for your replies. They are by far the worst creditor I have ever had to deal with - just not interested in helping. They are quick to chase non-payments by relentless calls and emails but when you ask for them to reply to a question - nothing I have copies of all my emails and "live" chat transcripts such as this last one Rachelle: Thank you for waiting. Unfortunately our system will not take the prepaid master card but you can use it and pay via PayPal. However we will need the PayPal Transaction ID # immediately after you make the payment so that we can update your account to an active stayus and customer service can assist you. I will try the prepaid and if they reject it , it will hopefully give me more leverage if they try to take things further.

[quackquack]

Thank you for your replies. They are by far the worst creditor I have ever had to deal with - just not interested in helping. They are quick to chase non-payments by relentless calls and emails but when you ask for them to reply to a question - nothing I have copies of all my emails and "live" chat transcripts such as this last one Rachelle: Thank you for waiting. Unfortunately our system will not take the prepaid master card but you can use it and pay via PayPal. However we will need the PayPal Transaction ID # immediately after you make the payment so that we can update your account to an active stayus and customer service can assist you. I will try the prepaid and if they reject it , it will hopefully give me more leverage if they try to take things further.

Hi I reported them to the relevant people ie trading standards etc and I told them I did it by email . They raided my bank account a few wks ago with an agreed extension in place but after countless emails agreed a payment plan and I will only be paying them with a pre paid card and I won't tell them its a pre paid card at the end of this month .report them asap they are ignorant morons who don't understand basic english and will constantly ignore ur questions. , the customer service team are the thickist people iv ever come accross in my life and are certainly not trained properly in dealing with people so report them and tell them they have repeatedly failed to help u under british regulations

[Guest QuickQuidCustomerService]

Hi Kowens,

 

I'm sorry that you are experiencing some frustrations with your loan process. We try to offer the repayment methods that are safe and responsible for all involved. We are willing to work out reasonable repayment plans with our customers as well! If you contact our normal Customer Service email and put the code BAFS11 in the subject line, we will get back to you promptly. Please reference your username and include a link to this thread so that we can be prepared to assist you better.

 

Thanks! We look forward to hearing from you!

QuickQuid

[KOWENS132]

QuickQuidCustomerService

 

Thank you for replying but frankly your statement of trying to offer safe and responsible payment methods is absolute rubbish.

 

You must be one of the only companies in any sector that is not willing to provide bank details or does not accept standing orders as a practical means of customer payment.

 

Also your advisers contradict each other on a regular basis in that you either do/do not accept prepaid cards and Paypal is/is not a secure method.

 

I have sent countless emails to your various addresses but they come back with the same automated replies.

 

Due to the way that you are replying to these communications I am afraid that I would not trust any telephone conversations

that I may have with you

 

You can probably tell from this post that I am angry with you as all I am trying to do is pay back what I owe you in a realistic timescale

but I feel that you have been totally obstructive in my offers of repayment.

E.g. you will not consider any repayment terms until I default the account and the deferred balance has been paid first.

 

The frustrating thing about all of this is I could have paid you at least 50% of what I owe you by now if you had not been dragging things out.

 

Again I appreciate your reply but I suggest that you read all of this forums threads and posts relating to your company.

 

It does not make good reading for your company

Edited September 22, 2011 by KOWENS132

[sillygirl1]

Nice reply to a useless 'automated' rep... these 'automated rep' replies stopped a while ago (see that QQ Rep started in March and has only made 27 posts, very very bad and most posts in similar vein, ie contact them by phone).

 

I will alert the site team that the 'auto rep' is back and they can monitor how 'useful' their posts are.

 

Note to QQRep.... read Lee Vodaphone Rep's answers for an effective way of dealing with complex issues.

[42man]

I agree SG especially when you see threads like this going unanswered - http://www.consumeractiongroup.co.uk/forum/showthread.php?319121-QuickQuid-Double-Trouble-Help-Needed!&highlight=quickquid

[quackquack]

Hi Kowens,

 

I'm sorry that you are experiencing some frustrations with your loan process. We try to offer the repayment methods that are safe and responsible for all involved. We are willing to work out reasonable repayment plans with our customers as well! If you contact our normal Customer Service email and put the code BAFS11 in the subject line, we will get back to you promptly. Please reference your username and include a link to this thread so that we can be prepared to assist you better.

 

Thanks! We look forward to hearing from you! surprise surprise that qq are on here again ,you can ask them for a payment plan and eventually will agree one then wham another email arrives telling you you cant have one .this shows incompetance on the customer service teams and shows that they do not communicate with each other and fail to read your emails to them and vice versa they dont read the emails previously sent to you by them therefore they are not clear with customer accounts and have real problems in dealing effectively with there customers complaints ,issues etc.quick quid will lose the licence eventually in the uk with all the complaints going in about them as they are one of the most untrustworthy loan companys on the market and continuosly raid peoples banks accounts when in the uk this is illegal practice

QuickQuid

Edited September 22, 2011 by quackquack
illegally raiding uk bank accounts

[quackquack]

all ,read todays daily mirror it has a large spread on toothfairy finance not good reading as expected but now they are investigating these payday loan companys its only a matter of time before they all lose there licence in the uk ,tooth fairy are being fined 50.000 pounds hurrah and iv sent the daily mirrors investigation team my experience on quick quids fraud on my bank account so at last the daily mirrors on the ball and iv notified the daily mirror of this forum Edited September 22, 2011 by quackquack
tooth fairy finance investigated by the daily mirror today