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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Successful Claims


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First post (and probably last) from a long time lurker who was given the courage to ask for a charge refund after reading all the posts here. Letter asking for refund went in on 12th July, reply on 17th July offering full refund of all charges for the last six years - around £850. Many thanks to all here - and for anyone who was in my position and is wondering whether to go for it - I STRONGLY recommend you do.

 

~WoollyDog

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  • 4 weeks later...

Another long term lurker here and another FD success story!!

Started my claim for £4000+ nearly six months ago and 3 days before the court date, FD paid up!

So those with claims ongoing don't lose faith - keep persevering.

------------------------------------------------------------

 

First Direct - Refund of Bank Charges...... **WON** (Offered full amount of £5200 2 days before court)

 

Amex - Refund of charges..... **WON** (£330 refunded without much fight)

 

First Plus PPI - **WON** (Full Refund of over £7000 + Interest)

Norton Finance - Owe me over £6000 for mis-sold PPI - Starting court action in the new year!

Barclaycard PPi - Ongoing (Being complete tos*ers!)

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  • 6 months later...
  • 1 year later...

Hello,

I have been regularly paying £175.00 a month to HSBC by going overdraft. I have been told today that there is a website helping people to claim money back and here I am.

Would you be able to help me at all?

I am an easy target to my bank - I am not English and never once complained about the overdraft charges.

Have I got any chance to claim the money back from my bank even if I went overdraft quite often?

Please help, I am on my own in this country (no family other than my husband who does not speak English) so your help will be much appreciated!

Madlain

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  • 3 months later...

Does anyone know if any recent claims have been successful? I have worked out that FD owe me nearly £700 since 2007 - havent got statements for 2005 & 2006 so probably double that. I am considering starting a claim but worried they will close my Account.

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  • 3 years later...

Hi, I have managed to get a refund of £225.00 against what I considered to be unfair charges. I advised FD that I considered a £25 charge for anything over £20 was disproportionate. In 2 cases a £25 charge was levied against a debit of £0.96 and of £1.52. Anyway the long and short of it was FD as a gesture of good will are refund me my last 4 months worth of charges and I can take it as a refund on these charges if thats the way I want to look at it. However FD are not willing to view this on a refund for charges dating back years and they will argue this case strongly.

On another note FD have recently changed the way they charge un-autherised overdrafts, now if you go over your limit by less then £10.00 then you should not get charged. In my argument with FD I pointed out that there must have been a reason for this change, be it customer complaints or maybe even direction from the FSO. Whatever it was that made them change their charging mandate I think will now give all of us a strong argument in trying to reclaim charges for debits of less than £10.00.

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