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    • We initially raised a complaint with the finance company who told us that as its over 6 months the consumer rights act won’t apply and we would need to provide evidence of the problem being there at purchase. As we have only just got the report from Mercedes we haven’t been able to submit this within their 14 day timeframe. Is this not the case then? Thanks
    • The previously little-known Chinese-American businessman’s fortune was transformed by the British taxpayer through 11 government contracts worth approximately £4.3bn for lateral flow tests (LFTs) made in China and sold by Innova. Charles Huang says contracts generated $2bn (£1.6Bn) profit   The government fast-tracked the company after its British representatives sent a direct email to Dominic Cummings, the chief adviser to the then prime minister, Boris Johnson, in July 2020. And, a Guardian investigation has found, the fast-tracking of Innova was supported by the then chancellor Rishi Sunak’s team at the Treasury. Innova became for a period of at least four critical months the only company authorised to supply rapid Covid tests in the UK, despite scores of others developing similar kits. At the time, the government spending watchdog raised concerns   Boss of US firm given £4bn in UK Covid contracts accused of squandering millions on jets and properties | Coronavirus | The Guardian WWW.THEGUARDIAN.COM Exclusive: Rishi Sunak’s team helped fast-track deal with firm founded by Charles Huang, who says contracts generated $2bn profit  
    • Welcome to the forum What makes you think that ?   Andy
    • We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hi can anyone help me ive sent my first letter to the bank (barclays) to claim all my charges back but now im doing the second letter how do i work out my intrest ? also can i claim £511 ive been charged for having the account over the last six years?.

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Hello Vinny

Welcome to the site!

Take a look at the FAQ http://www.consumeractiongroup.co.uk/forum/faq.php

and open up a thread in the Barclays section, there you can get all the help you require.

There is a spreadsheet available to work out your interest, to be found in the library.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

All the best with your claim, keep us posted.

What actually is the extra £511?

 

Crusher :-D

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  • 4 weeks later...

i have sent the third letter asking for my money i followed the guide its now been 14 days and no answer not even a offer of part payment. could anyone tell me if this is normal or am just unluky. also wot do i do now.:-x

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It is not out of the ordinary - I presume that you sent the letters by recorded delivery?

 

Assuming you did, then just proceed to the next stage - although I am not aware what this "third" letter would have been since the step-by-step only mentions two.

 

 

 

 

 

 

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Not a serious problem, but it reduces any credibility when they claim they have not received the letters. However, a court will accept that they have been delivered providing you have kept copies.

 

I would now just move on to the next stage - eventually they will have no choice but to respond.

 

 

 

 

 

 

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after the 14 days wer up today barclays have sent a letter offering £250.00. also a name of the customer relations manager "if im not happy with the offer please call" im going to call and say im very very very very sorry but see you in court.

can anyone tell me tho iv had 6 more charges since the first letter can i claim for them as well all at this time or do i have to start again for the other amount?

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Hi :)

 

I am a just a few days ahead of you. I sent my letter off to barclays yesterday saying thanks but no thanks, I also tried to ring Laurence White to discuss my claim and it's a waste of time, as it took me three days to get in touch and then it was his collegue that called me back to say that basically that was the offer take it or leave it. I have now given them 7 days to pay up or I will start my claim with intrest and court fees. I have also incurred another charge last friday which I have added to my list of charges as you can change the amount up to the point where you do a money claim. I will keep my eye on your progress.

 

Prelim Letter sent 4/7 Claiming £650

Standard fob off letter received 7/7 (promising looking into my claim and would get a response by 31/7)

LBA sent 28/7

Received partial offer of £430 on 1/8

Recieved a second fob off letter in response to my LBA giving me another Ref . 3/08

Sent thanks but no thanks letter giving 7 days b4 starting moneyclaim.

Prelim Letter sent 4/7

Standard fob off letter received 7/7 (promising looking into my claim and would get a response by 31/7)

LBA sent 28/7

Received partial offer of £430 on 1/8

Another fob off letter recieved 4/8:idea:

Sent Thanks but no thanks Letter 7/8

Claim issued 15/08

notice of issue rec from Northampton Count Court 17/08

Claim acknowledged 21/08

Filed for Judgement by default 19/09

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Soz posted it twice, not very good at this

Prelim Letter sent 4/7

Standard fob off letter received 7/7 (promising looking into my claim and would get a response by 31/7)

LBA sent 28/7

Received partial offer of £430 on 1/8

Another fob off letter recieved 4/8:idea:

Sent Thanks but no thanks Letter 7/8

Claim issued 15/08

notice of issue rec from Northampton Count Court 17/08

Claim acknowledged 21/08

Filed for Judgement by default 19/09

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  • 4 weeks later...

Barclays wil probably acknowledge in the next few days - this gives them 28 days to file a defence. At the 28 day point they will defend. The Court will then send a copy of the defence and an allocation questionnaire for you to fill in and send back wthin 14 days. Then you wait maybe 3 weeks until the court tells you when you get a hearing or whatever.

 

You will have plenty of time to read the posts in the forum to see what happens.

 

Spotty

[sIGPIC][/sIGPIC]Statement request 4th May

Prelim Letter sent 24th May

LBA 7th June

Thanks but no thanks letter sent 22 June

MCOL 22nd June

Claim acknowledged 26 June

AQ sent 2nd August

17 Nov Court Date Set for 29 Jan 2007

Settled in full 12/12/06

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  • 3 weeks later...

Hi Vinnyk67

 

I am at the same point as you. We sit back and wait and read up!! And as far as I know, they have 28 days (as you also know), and thereafter the courts will send us an Allocation Questionnaire and we will then have to send this along with all our documentation to Barclays, which we intend to raise in court.

Anyone else agree?

Heidik

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