Capital Finance One

[casper316]

Hi there

 

Long time reader and first time poster. Always interested to find out peoples stories and how they sorted themselves out!

 

Anyway, I have a lot of payday loans and decided recently that enough was enough. Most have been ok in terms of waiting for payment (a month in some cases) or setting up payment plans except Capital Finance One.

 

I couldn't even make the rollover payment at the end of June and explained to the customer service rep at the time my circumstances at present but I would be able to make a payment at the end of July of some of the balance plus the rollover fee - so the balance slowly decreased.

 

Since that conversation I have received numerous emails escalating the loan from £928.50 (with interest) to now £1232.

 

I have sent 18 emails - to the various different addresses e.g customer service, info, collections and even nicola.chapman but have had NO reply and also whenever I call the collections number (9 times so far this month) there has been no response.

 

Now the email today says my file has been passed to their external debt recovery agency as I have made no communication and no attempt to pay back the loan - which I realise is automatically sent via email.

 

I will be in a position to pay off some of the loan plus the rollover payment at the end of the month but I'm just a bit worried at the minute!

 

A little help please?

[ksmiggy]

I hope you've cancelled your card, I am just starting with them but will let you know how i get on.

[casper316]

I am using a new bank account once I read about it on here

[insigniades]

Hi casper, unfortunately CFO at this moment are the most ruthless company when it comes to charges, they took £228 from me for a £100 loan then told me that I still owe £372 - £500 interest for a £100 loan! Your best option is to keep putting offers in to them, they will likely refuse but that doesn't matter - if they continue to rack up the fee's put a complaint in with the Financial Ombudsman, my case is currently being investigated by them and I think they will be interested to see how many people have the same problem. If they've passed it to their DCA, you will soon receive an email or a letter from Daniels Silverman giving you 7 days to pay the full balance or you will be taken to court - don't give in to the threats and make it known you will be passing the file to the ombudsman to investigate.

[42man]

It will only be a matter of time before these companies will feel the sharp end of the sword.....please make sure you forward all these situations to the OFT

[insigniades]

Yeah, I agree... It's long overdue. It's about time they get a cap on lenders and stop so many people suffering - you only need to look at this board to see how many people it effects and how deeply.

[IN-Trouble]

Got a letter from daniel silverman, their agent was meant to be coming to see today, 12 minutes ago , to discuss my debt.

Ive worn my best tie, made tea, even bought cookies , im sure hes just delayed and will get here, im just worried the tea is getting cold.

Anyway, ill let you know what happens.

[insigniades]

Ha ha, personally I wouldn't let them in my house. They are a set of thieves and I think I would have to set my dog on them.

[IN-Trouble]

Bunch of liars, I thought i could trust them, i thought we were mates, they were coming to discuss this very urgent matter, which will land me in court cookoo land, and cost £1000, on a £300 loan (yeh right ) and this was my final chance at redemption.....

 

Half an hour late, not a sign of my new mate agent, not even a phone call, Im sitting here, feeling lonely, unloved, teas got cold, I HATE YOU DANIEL SILVERMAN!!!

[insigniades]

Get some more tea on I'll pop round - do you have cake? Cookies are good but Cake take the biscuit don't they?

[IN-Trouble]

I look forward to daniels silvermans next letter explaining why they stood me up like that . (maybe ill invoice them for the wasted cup of tea)

I have never seen a bigger bunch of clowns. The sad thing is that some people believe their threats. Someone needs to put the word out that theyr as dodgy as can be, and not to be dealt with under any circumstances.

[insigniades]

Maybe they were concerned that you were being too friendly? Maybe they thought you might stand at the door with a 2x4 or something? - In seriousness they are clowns, I've been requesting a copy of my loan agreement for a good while with no response - yet they try enforce me to pay the fees etc ? Don't think so.

[IN-Trouble]

Ive done my research on them, in 6 years of business, they have never taken anyone to court, or sent an agent to visit, they get a fee from the customer (capital finance one in this case) inorder to recover debt, but they dont do anything to recover it, other than sent threatening letters in big bold writing, when capital finance realise that theyve been screwed and wont see any money that way, theyll send you an email begging you for any money you can pay, thats the stage im at.

[insigniades]

Excellent, sounds good... I look forward to CFO coming begging.

[ksmiggy]

just had an email from them telling me that they cannot stop calling me at work, now what ?

[42man]

Forward it directly to the OFT. The OFT clearly state

 

f. contacting debtors at unreasonable times

 

g. ignoring or disregarding debtors' legitimate wishes in respect

of when and where to contact them

[insigniades]

What utter tosh, they cannot continue to ring you when you request they stop. Put it in an email and ask for a read receipt.

[ksmiggy]

the email you speak of my friend is still attached below her reply, I already sent it twice, swift sterling say they only operate collections via the phone, txt loan offered 8 months payments, but its £148 more than the original £351, offered them all but the last £79 payment.

[ksmiggy]

txt loan replied with an exact copy of the previous one listing the payments, so i copy n paste my offer into the reply box. see what they say this time.

[insigniades]

Just keep at 'em, at least you're being reasonable.