I am using a new bank account once I read about it on here

Hi there Long time reader and first time poster. Always interested to find out peoples stories and how they sorted themselves out! Anyway, I have a lot of payday loans and decided recently that enough was enough. Most have been ok in terms of waiting for payment (a month in some cases) or setting up payment plans except Capital Finance One. I couldn't even make the rollover payment at the end of June and explained to the customer service rep at the time my circumstances at present but I would be able to make a payment at the end of July of some of the balance plus the rollover fee - so the balance slowly decreased. Since that conversation I have received numerous emails escalating the loan from £928.50 (with interest) to now £1232. I have sent 18 emails - to the various different addresses e.g customer service, info, collections and even nicola.chapman but have had NO reply and also whenever I call the collections number (9 times so far this month) there has been no response. Now the email today says my file has been passed to their external debt recovery agency as I have made no communication and no attempt to pay back the loan - which I realise is automatically sent via email. I will be in a position to pay off some of the loan plus the rollover payment at the end of the month but I'm just a bit worried at the minute! A little help please?