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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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DFS Query

sebastiansmum

By sebastiansmum
in High Street Stores

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sebastiansmum

sebastiansmum

Posted
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Hi, I'm hoping you can help me.I brought 2 leather sofas from DFS almost two years ago and took out the additional 5 years cover for them.When they first delivered them I rejected them as the condition of the leather was terrible, full of scratches and marks. Eventually they came out and recovered both sofas. I then called them out last year as the colouring had started to come off the sofas, especially around the joins but also in other places and the stuffing in one sofa was terrible, the base had really gone soft. Again after much persuasion they came out and checked the sofa over, and then spent hours colouring in the areas that I had problems with and they have re-stuffed the sofa.However a year on, the sofas are again looking terrible. The colour has really started to go on the joins and in some areas the leather looks like its cracked and has like stretch marks in it. The cushion that they stuffed has also gone again.I plan on ringing them up this week to complain, but want to know my rights. This is getting very annoying and I don't want to have to keep ringing them up every year to come and fix it.Can I demand a new sofa? or at the very least some money back off this sofa as it wasn't a cheap one.Many thanks,:-)

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MARTIN3030

MARTIN3030

Posted
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DFS customer services,welcome to the site.

We look forward to our member reporting a good conclusion,and that your invitation to contact your customer services will be seen to have been beneficial.

Please observe the site rules,and note that we do not permit Customer Services reps to have multiple accounts under different non company user names for dealing with company related complaints.

 

Sebastiansmum-please keep your thread updated with any progress.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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sebastiansmum

sebastiansmum

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Yesterday I called my local DFS store where I purchase the sofas from. Explained the situation and the problems and they are sending someone out tomorrow afternoon to look at the sofas and offer some suggestions.I will of course advise what is said and if I need some further guidance. Of course if I am not happy with the comments I will ring the DFS number above and ask for some more help.I'll keep you posted. Thanks again for all of your help.

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perplexity

perplexity

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Posted
....I'll keep you posted. Thanks again for all of your help.

 

That would be appreciated.

 

You are welcome to trawl the previous threads, for more advice if need be, but I was never too sure that it is that much better than a bit of home grown common sense, with all said and done.

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sebastiansmum

sebastiansmum

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The Service manager from my local store is here at the moment. Yet again he is repainting and repairing the sofas. He has said that is all he can do, although there will become a time when he can not repair any more. At the point in time I'm not sure what will happen.

Can't say I'm particular happy with this approach, but he tells me that I need to accept it :-(

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perplexity

perplexity

Posted
Posted

At least they're trying to help.

 

The answer to this

Can I demand a new sofa?

is yes, you can ask but they don't have to give.

 

... if the buyer rescinds the contract, any reimbursement to the buyer may be reduced to take account of the use he has had of the goods

http://www.legislation.gov.uk/ukpga/1979/54/section/48C
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