The Service manager from my local store is here at the moment. Yet again he is repainting and repairing the sofas. He has said that is all he can do, although there will become a time when he can not repair any more. At the point in time I'm not sure what will happen. Can't say I'm particular happy with this approach, but he tells me that I need to accept it

Yesterday I called my local DFS store where I purchase the sofas from. Explained the situation and the problems and they are sending someone out tomorrow afternoon to look at the sofas and offer some suggestions.I will of course advise what is said and if I need some further guidance. Of course if I am not happy with the comments I will ring the DFS number above and ask for some more help.I'll keep you posted. Thanks again for all of your help.

Thanks I've had a look at the link in your signature but wondered if you had any specific advise

Hi, I'm hoping you can help me.I brought 2 leather sofas from DFS almost two years ago and took out the additional 5 years cover for them.When they first delivered them I rejected them as the condition of the leather was terrible, full of scratches and marks. Eventually they came out and recovered both sofas. I then called them out last year as the colouring had started to come off the sofas, especially around the joins but also in other places and the stuffing in one sofa was terrible, the base had really gone soft. Again after much persuasion they came out and checked the sofa over, and then spent hours colouring in the areas that I had problems with and they have re-stuffed the sofa.However a year on, the sofas are again looking terrible. The colour has really started to go on the joins and in some areas the leather looks like its cracked and has like stretch marks in it. The cushion that they stuffed has also gone again.I plan on ringing them up this week to complain, but want to know my rights. This is getting very annoying and I don't want to have to keep ringing them up every year to come and fix it.Can I demand a new sofa? or at the very least some money back off this sofa as it wasn't a cheap one.Many thanks,