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    • Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
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    • Often with the Likes of Lowells/ Overdales that 'proof' doesn't stand up to scrutiny.   Think about it like a game of poker, they want to intimidate you into folding and giving up as soon as possible, and just get you to pay up and roll over, that is their business model, make you think your cards are rubbish. What they don't expect, and their business isn't set up for it, is for a defendant to find this place and to learn that they have an amazing set of cards to play. Overdales don't have an infinite number of lawyers, paralegals etc, and the time / money to spend on expensive court cases, that they are highly likely to lose, hence how hard they will try to get you to roll over.  Even to the extent of faking documents, which they need to do because the debts that they purchased were so cheap, in the first place. Nevertheless it works in most cases, most people chicken out, when they are so close to winning, and a holding defence is like slowly showing Overdales your first card, and a marker of intention that this could get tricky for them. In fact it may be,  although by no means guaranteed that it won't even go any further than that.  Even if it does, what they send you back will almost certainly have more holes than Swiss Cheese, and if with the help you receive here, you can identify those weaknesses and get the whole thing tossed in the bin.
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SAR reply from Lloyds / CCS Collect - what now?


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I've had some help on this forum in the past regarding this matter but I now need to know which step I should take next.

 

In 2003 I took out a loan with Goldfish (Lloyds) and couldn't afford the monthly repayments. They transfered the debt to a debt collection agency (CCS Credit) and I was paying back £60 a month from 2005 until last month.

 

I checked my credit report and it shows the debt on it but it is marked as "Settled" in 2005 and nothing more has been added to the entry since then.

 

CCS sent me an "offer" every 6 months claiming that if I paid them half the outstanding balance, they would clear the rest. This got me thinking, why are they being so helpful so I came here to ask and on that advice;

 

I sent a CCA request to the debt collectors and they told me they had no means of getting a CCA. Because of this, I stopped paying the debt collectors back. It appeared that CCS had bought the debt from Lloyds in 2005, Lloyds then marked the debt as "Settled" (even though it wasnt really) and havent done anything since.

 

I also SAR'd Lloyds and they sent me a letter last week confirming that they have no credit agreement for my file. All they had was a "statement" that showed my payments of £60 a month paying off a balance.

 

My question is: What now? It seems odd to me that if Lloyds sold the debt to CCS collect, why would they have a record of the payments I was making to them? CCS have already sent me a letter about missing the last payment.

 

The entry will drop off my credit file in November. Can Lloyds or CCS make any new updates against this entry seeing as it was settled in 2005? It also has no record of my payments to CCS even though Lloyds seem to have a record of it.

 

Help!

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Hi there

 

It seems this debt was sold to CCS and at the time of sale Lloyds marked the debt as satisfied becausefrom their point of view it is.

 

When the debt is sold, all rights, terms etc etc passed to CCS and if you default on an arrangement with them then they can mark your credit file accordingly. Lloyds can't as it is no longer anything to do with them.

 

No idea why Lloyds should have a record of the payments to CCS. Incidentally, CCS should send you a statement at least annually. Have they been doing that?

 

ims

 

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Hi there

 

It seems this debt was sold to CCS and at the time of sale Lloyds marked the debt as satisfied becausefrom their point of view it is.

 

When the debt is sold, all rights, terms etc etc passed to CCS and if you default on an arrangement with them then they can mark your credit file accordingly. Lloyds can't as it is no longer anything to do with them.

 

No idea why Lloyds should have a record of the payments to CCS. Incidentally, CCS should send you a statement at least annually. Have they been doing that?

 

ims

 

Hi,

 

Yeah they sent me one a few months ago. It just shows 12 monthly payments of £60. I have missed payments before during the last 5 years but nothing was added to my credit file about it. The entry has no record of any payments either. I just want to make sure that nothing is added so that the entry can drop of my file as it will be 6 years since any activity on it was recorded in November.

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Hi,

 

Yeah they sent me one a few months ago. It just shows 12 monthly payments of £60. I have missed payments before during the last 5 years but nothing was added to my credit file about it. The entry has no record of any payments either. I just want to make sure that nothing is added so that the entry can drop of my file as it will be 6 years since any activity on it was recorded in November.

 

Seems all you need to do is NOT default on the arrangement you currently have.

 

ims

 

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They don't have a CCA at all so the debt is not enforcable and I refuse to pay them any more money. If they haven't made an entry that I've been paying all these years, why would they update it now to say I haven't? Baring in mind that I have missed payments in the past and nothing has been updated then.

 

Can they even update an entry on my credit file once it's been marked as "settled"?

 

My aim from all of this was to find out where I stood and I wish I found out sooner that I had a non enforcable debt. Now that I know it, I would like the offer them a low F&F figure to clear the debt for good even though it seems like it will have no effect on my credit history and they won't be able to take me to court.

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